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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt">Required Monthly In Transit Report<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">The List of Intransit Items [More Than 21 Days] by Item Library Report has been delivered to your WorkFlows logins and can be viewed in Finished Reports.
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The report is best viewed using Excel. Instructions on viewing reports in Excel can be viewed
<a href="https://support.servingeveryohioan.org/support/solutions/articles/69000197561-viewing-reports-in-microsoft-excel">
here</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">Please check your shelves for these items. Check in any items found.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">If not found, contact the library where the item is in transit to/from to see if the item is on their shelves.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If the item has been in transit for over 30 days, SEO recommends submitting a claim with Priority Dispatch. To file a claim:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">Go to the
<a href="https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/">
Statewide Delivery Customer Service</a> form webpage.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">Select “Lost or Damaged Item Claim.”<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">Complete the webform and submit.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">After submitting your claim forms, please check the item out to your XYZMISSING user, where XYZ is your library code.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Damaged Items<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If your item is returned damaged, please complete a claim with Priority Dispatch. If another library’s item is received damaged, check the item out to the DAMAGED user with a note about the damage.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">To file a claim: <b><o:p></o:p></b></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Go to the
<a href="https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/">
Statewide Delivery Customer Service</a> form webpage.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Select “Lost or Damaged Item Claim.”<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Complete the webform and submit.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">After completing the form, check the item out to your XYZMENDING or XYZDISCARD user, where XYZ is your library code.<b><o:p></o:p></b></span></li></ul>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Claims for library items must be reported to Priority Dispatch immediately upon discovery by the claimant, but in no event more than 30 days after the occurrence.<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you need assistance with the monthly In Transit Report, please contact the SEO at 1-877-552-4262 or by opening a support ticket at
<a href="http://support.servingeveryohioan.org">http://support.servingeveryohioan.org</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you for your cooperation,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The SEO Symphony WorkFlows Team</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="vertical-align:baseline"><img border="0" width="63" height="65" style="width:.6583in;height:.675in" id="Picture_x0020_1" src="cid:image001.png@01D9E488.12461BD0"><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:9.0pt;color:#0000EE"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:9.0pt;color:#0000EE">Brenda Michel</span></b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">Library Services & Migrations Coordinator <o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><o:p> </o:p></p>
<p class="MsoNormal" style="vertical-align:baseline"><b>State Library of Ohio</b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:8.0pt;font-family:"inherit",serif;color:black;border:none windowtext 1.0pt;padding:0in;background:white">SEO Service Center</span><o:p></o:p></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">40780 Marietta Rd. <o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">P.O. Box 185<o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Caldwell, Ohio 43724 <o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Phone: 1-877-552-4262 <span style="border:none windowtext 1.0pt;padding:0in;background:white">ext. 204 </span><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Email: bmichel@library.ohio.gov <o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><a href="http://servingeveryohioan.org/" target="new"><span style="font-size:10.0pt;color:#0563C1;border:none windowtext 1.0pt;padding:0in">http://servingeveryohioan.org</span></a><o:p></o:p></p>
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