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<p class="MsoNormal">Greetings,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As discussed during the Directors Meeting, the SEO Team has developed several Best Practices documents to outline guidelines and procedures for key workflows.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The following Best Practices are now available:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000875356-claims-returned-best-practices">Claims Returned Best Practices : SEO Service Center</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000875357-damaged-item-best-practices">Damaged Item Best Practices : SEO Service Center</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000875359-missing-items-best-practices">Missing Items Best Practices : SEO Service Center</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000875239-onshelf-list-best-practices">Onshelf List Best Practices : SEO Service Center</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000875355-patron-account-best-practices">Patron Account Best Practices : SEO Service Center</a><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000878911-routine-maintenance-best-practices">Routine Maintenance Best Practices : SEO Service Center</a><o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Additionally, the advisory committee formed a task force to identify format exceptions to the Principles of Cooperation statement, “Libraries will share any circulating resource with all member SEO libraries.” You can review the approved
list of format exceptions at: <a href="https://support.servingeveryohioan.org/support/solutions/articles/69000877000-circulation-resource-sharing-format-exceptions">
Circulation & Resource Sharing Format Exceptions : SEO Service Center</a>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please note that these documents do not introduce any new procedure or changes. Their purpose is to provide clear guidance for staff in areas where formal documentation was previously limited.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="250" height="74" style="width:2.6041in;height:.7708in" id="Picture_x0020_5" src="cid:image001.png@01DCED18.9863AF20"><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:#201F1E"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75">Jay Miley</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#0E3F75"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Customer Service & Library System Manager<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">SEO Service Center</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">40780 Marietta Rd<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Caldwell, OH 43724<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#5A5A5A">Tel: 877-552-4262<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#5A5A5A"><a href="mailto:jmiley@library.ohio.gov"><span style="color:blue">jmiley@library.ohio.gov</span></a></span><u><span style="color:blue"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:red"><a href="http://servingeveryohioan.org/"><span style="color:blue">servingeveryohioan.org</span></a></span><span style="color:red"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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