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<div class="WordSection1">
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">Greetings,
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">In support of the directive from Governor DeWine and</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">
the</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">Ohio Department of Health</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">, and based on the changing landscape,
<b>all</b> SEO Service Center employees will be teleworking starting Monday, March 23<sup>rd</sup>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">For all library support related questions, please send an email to
<a href="mailto:support@servingeveryohioan.org">support@servingeveryohioan.org</a></span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">, and the staff will respond to your ticket.</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">If you have an IT-related emergency or if you would like to speak with me</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">
during this time</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">, please call
<b>1-877-552-4262</b>, <b>option 4</b>, to be redirected to my mobile.</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">If you have a Symphony ILS related emergency and would like to speak with the Library Customer Services Manager, Jay Miley,
<b>option 5</b> to be redirected to his mobile. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">Please let me know if you have any questions.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">Regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">John Stewart<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Stewart, John <br>
<b>Sent:</b> Monday, March 16, 2020 10:21 AM<br>
<b>To:</b> Stewart, John <<a href="mailto:jstewart@library.ohio.gov">jstewart@library.ohio.gov</a>><br>
<b>Cc:</b> <a href="mailto:seodirectors@lists.oplin.org">seodirectors@lists.oplin.org</a><br>
<b>Subject:</b> SEO Support hours March 16 - April 6; Telework connection information for remote library staff; library closing information<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">Hi everyone,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">In support of the directive by Governor DeWine that each State department consider allowing employees to work
remotely if possible SEO staff are being directed to telework from home. Staff will be assigned on a rotating schedule to report to the SEO facility to take care of in-office required tasks and support desk responsibilities. We have the systems in place to
allows staff to perform normal support desk functions remotely. Please continue to create tickets and call as needed. I have included our updated support desk hours below. The plan is to restore normal hours of operation on April 6<sup>th</sup>.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">SEO Hours of operation 3/16/2020 – 4/5/2020:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="color:#1C1E21;margin-bottom:4.5pt;margin-left:0in;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">Monday – Friday 8 am to 5 pm<o:p></o:p></span></li><li class="MsoListParagraph" style="color:#1C1E21;margin-bottom:4.5pt;margin-left:0in;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">Saturday and Sunday Closed – For any system issue outside of normal business, call the SEO number, and choose the option for the on-call manager.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="background:white"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">You may also create a ticket using the SEO helpdesk system,</span><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:#203864">
</span><span style="font-family:"Century Gothic",sans-serif;color:#203864"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupport.servingeveryohioan.org%2F&data=02%7C01%7Cjstewart%40library.ohio.gov%7Cf2bf6e28087b4915270e08d6497a7261%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C636777187624361354&sdata=SdAMq8CqZgKpC5C1l4%2BA%2BmjQC56rCOl8ex4pvzhJFVg%3D&reserved=0"><span style="font-size:16.0pt;color:#203864">http://support.servingeveryohioan.org/</span></a></span><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:#203864">
</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">or send an email to</span><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:#203864">
</span><span style="font-family:"Century Gothic",sans-serif;color:#203864"><a href="mailto:support@servingeveryohioan.org"><span style="font-size:16.0pt;color:#203864">support@servingeveryohioan.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">If your library is going to be closed:</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="color:#1C1E21;margin-bottom:4.5pt;margin-left:0in;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">Please contact SEO to let us know your library is going to be closed and the dates of the closure.
<o:p></o:p></span></li><li class="MsoListParagraph" style="color:#1C1E21;margin-bottom:4.5pt;margin-left:0in;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">We will enter your closed dates to your calendar. This will prevent items from going to your On-shelf list.
<o:p></o:p></span></li><li class="MsoListParagraph" style="color:#1C1E21;margin-bottom:4.5pt;margin-left:0in;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">We can change the due dates on items due during your closed period. We will need to know the new due date you want on the items.<o:p></o:p></span></li><li class="MsoListParagraph" style="color:#1C1E21;margin-bottom:4.5pt;margin-left:0in;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">Please fill out the
<a href="https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/">
<span style="color:#1C1E21;text-decoration:none">Statewide Delivery Customer Service form</span></a> to let them know how long you are going to be closed. Or contact Jamie Pardee at
<a href="mailto:jpardee@library.ohio.gov"><span style="color:#1C1E21;text-decoration:none">jpardee@library.ohio.gov</span></a> or call her at 614-644-6879 if you wish to cease statewide delivery to one or more of your locations due to your closure.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><b><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">If</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black"> your
library will have staff who need to telework and need access to Workflows, please use the following connection information:</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="color:black"><img border="0" width="848" height="356" style="width:8.8333in;height:3.7083in" id="Picture_x0020_4" src="cid:image001.png@01D5FEBD.9AC76310"></span><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">Follow SEO Member Calendar closings on our site at
<a href="https://servingeveryohioan.org">https://servingeveryohioan.org</a>:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black"><o:p> </o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">Regards,</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">John</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><img border="0" width="96" height="99" style="width:1.0in;height:1.0312in" id="Picture_x0020_7" src="cid:image004.jpg@01D5FEBD.9AC76310"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">John Stewart<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">Director of Operations and Technology, SEO Library Consortium<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Road, Caldwell, Ohio 43724<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">Phone: 1-877-552-4262<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">Fax: 1-800-446-4804<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><a href="servingeveryohioan.org"><span style="color:blue">servingeveryohioan.org</span></a><o:p></o:p></span></p>
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