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<div dir="ltr">Good morning,</div>
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<div dir="ltr">As luck would have it the phone lines at SEO are currently down. Frontier has been notified of the outage and we hope to have resolution soon. I will post to this thread as soon as we receive an update.</div>
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<div dir="ltr"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">As always, you may also create a ticket using the SEO helpdesk system, </span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupport.servingeveryohioan.org%2F&data=02%7C01%7Cjstewart%40library.ohio.gov%7Cf2bf6e28087b4915270e08d6497a7261%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C636777187624361354&sdata=SdAMq8CqZgKpC5C1l4%2BA%2BmjQC56rCOl8ex4pvzhJFVg%3D&reserved=0" data-ogsc="" style=""><span>http://support.servingeveryohioan.org/</span></a>
</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">or send an email to</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);"><span style=""><a href="mailto:support@servingeveryohioan.org" data-ogsc="" style="">support@servingeveryohioan.org</a></span></span><br>
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<div dir="ltr"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);">Regards,</span></div>
<div dir="ltr"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);">John</span></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif"><b>From:</b> Stewart, John <jstewart@library.ohio.gov><br>
<b>Sent:</b> Friday, May 1, 2020 11:46 AM<br>
<b>To:</b> Stewart, John<br>
<b>Cc:</b> seodirectors@lists.oplin.org<br>
<b>Subject:</b> SEO Support Hours and Contact Information
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<p class="MsoNormal" style="margin-bottom: 4.5pt; background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);">Greetings,
</span></p>
<p class="MsoNormal" style="margin-bottom: 4.5pt; background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);"> </span></p>
<p class="MsoNormal" style="margin-bottom: 4.5pt; background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);">In</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">
</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);">support of
</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">the</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);"> new directive from Governor DeWine that State employees
continue to operate under existing teleworking arrangements for the foreseeable future,
<b>all</b> State Library and SEO Service Center employees will be teleworking until further notice. We have made a few adjustments to the SEO phone system that will be available
<b>Monday, May 4</b>, if you need to speak with support staff. </span></p>
<p class="MsoNormal"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);"> </span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt; font-family:"Century Gothic",sans-serif">Support Hours:</span></b></p>
<ul type="disc" style="margin-top:0in">
<li class="MsoNormal" style="color: rgb(28, 30, 33);"><span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif">Monday – Friday 8 am to 5 pm</span></li><li class="MsoNormal" style="color: rgb(28, 30, 33); margin-bottom: 4.5pt; background-color: white;">
<span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif">Saturday and Sunday closed – For any system issue outside of regular business hours, call 1-877-552-4262, and choose option 5 to be directed to John Stewart</span></li></ul>
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<p class="MsoNormal"><b><span style="font-size:14.0pt; font-family:"Century Gothic",sans-serif">Contact Information</span></b><span style="font-size:14.0pt; font-family:"Century Gothic",sans-serif">:<b></b></span></p>
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<span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif">SEO Service Center Support Number
<b>1-877-552-4262</b></span></li><ul type="circle" style="margin-top:0in">
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<span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">For Symphony ILS support -</span><span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif"> option
</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">1</span><span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif"></span></li><li class="MsoNormal" style="color: black; margin-bottom: 4.5pt; background-color: white;">
<span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);">For Enterprise, SEO Libraries App and IT support - option
</span><span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif">2</span></li><li class="MsoNormal" style="color: black; margin-bottom: 4.5pt; background-color: white;">
<span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);">For billing and account questions - option
</span><span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif">3</span></li><li class="MsoNormal" style="color: black; margin-bottom: 4.5pt; background-color: white;">
<span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);">For Cataloging and Serials support - option
</span><span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif">4</span></li><li class="MsoNormal" style="color: black; margin-bottom: 4.5pt; background-color: white;">
<span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);">To speak with the Director of Operations and Technology, John Stewart - option 5</span><span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif"></span></li><li class="MsoNormal" style="color: black; margin-bottom: 4.5pt; background-color: white;">
<span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);">To speak with the Library Customer Services Manager, Jay Miley - option 6</span><span style="font-size:12.5pt; font-family:"Century Gothic",sans-serif"></span></li></ul>
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<p class="MsoNormal" style="margin-bottom: 4.5pt; background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(28, 30, 33);"> </span></p>
<p class="MsoNormal" style="background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">As , you may also create a ticket using the SEO helpdesk system,</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);">
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupport.servingeveryohioan.org%2F&data=02%7C01%7Cjstewart%40library.ohio.gov%7Cf2bf6e28087b4915270e08d6497a7261%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C636777187624361354&sdata=SdAMq8CqZgKpC5C1l4%2BA%2BmjQC56rCOl8ex4pvzhJFVg%3D&reserved=0" data-ogsc="" style="">
<span style="color: rgb(32, 56, 100);">http://support.servingeveryohioan.org/</span></a> </span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">or send an email to</span><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);">
<a href="mailto:support@servingeveryohioan.org" data-ogsc="" style=""><span style="color: rgb(32, 56, 100);">support@servingeveryohioan.org</span></a></span></p>
<p class="MsoNormal" style="background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);"> </span></p>
<p class="MsoNormal" style="background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);"> </span></p>
<p class="MsoNormal" style="background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;"> </span></p>
<p class="MsoNormal" style="background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">Regards,</span></p>
<p class="MsoNormal" style="background-color: white;"><span style="font-size: 12.5pt; font-family: "Century Gothic", sans-serif; color: black;">John Stewart</span></p>
<p class="MsoNormal" style="background-color: white;"><span style="font-family: "Century Gothic", sans-serif; color: rgb(32, 56, 100);"> </span></p>
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<p class="MsoNormal"><img border="0" width="96" height="99" id="Picture_x0020_7" src="cid:image002.jpg@01D61FAE.209FEA50" style="width:1.0in; height:1.0347in"></p>
<p class="MsoNormal"><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif"> </span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif">John Stewart</span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif">Director of Operations and Technology, SEO Library Consortium</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif">State Library of Ohio</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif">40780 Marietta Road, Caldwell, Ohio 43724</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif">Phone: 1-877-552-4262</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif">Fax: 1-800-446-4804</span></p>
<p class="MsoNormal"><a href="servingeveryohioan.org" data-ogsc="" style=""><span style="font-size: 9pt; font-family: "Century Gothic", sans-serif; color: blue;">servingeveryohioan.org</span></a><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif"></span></p>
<p class="MsoNormal"><span style="font-size: 9pt; font-family: "Century Gothic", sans-serif;">[</span><span style="font-size: 8pt; font-family: "Century Gothic", sans-serif;">status publish] [category news]</span></p>
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<p class="MsoNormal"><span style="font-size: 8pt;">[end]</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Visit </span><a href="http://support.servingeveryohioan.org/" data-ogsc="" style=""><span style="font-size: 10pt; color: blue;">http://support.servingeveryohioan.org</span></a><span style="font-size:10.0pt">
for support, ticketing, documents, and more!</span></p>
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