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<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">We are happy to report that Frontier has resolved the issue with the SEO phone lines.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">John</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Stewart, John <jstewart@library.ohio.gov> <br>
<b>Sent:</b> Monday, May 4, 2020 8:01 AM<br>
<b>To:</b> Stewart, John <jstewart@library.ohio.gov><br>
<b>Cc:</b> seodirectors@lists.oplin.org; seo-members@lists.oplin.org<br>
<b>Subject:</b> Re: SEO Support Hours and Contact Information<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">Good morning,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">As luck would have it the phone lines at SEO are currently down. Frontier has been notified of the outage and we hope to have resolution soon. I will post
to this thread as soon as we receive an update.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">As always, you may also create a ticket using the SEO helpdesk system, </span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#203864"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupport.servingeveryohioan.org%2F&data=02%7C01%7Cjstewart%40library.ohio.gov%7Cf2bf6e28087b4915270e08d6497a7261%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C636777187624361354&sdata=SdAMq8CqZgKpC5C1l4%2BA%2BmjQC56rCOl8ex4pvzhJFVg%3D&reserved=0">http://support.servingeveryohioan.org/</a>
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">or send an email to</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#203864"><a href="mailto:support@servingeveryohioan.org">support@servingeveryohioan.org</a></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">Regards,<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">John<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div id="ms-outlook-mobile-signature">
<p class="MsoNormal">Get <a href="https://aka.ms/o0ukef">Outlook for iOS</a><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Stewart, John <<a href="mailto:jstewart@library.ohio.gov">jstewart@library.ohio.gov</a>><br>
<b>Sent:</b> Friday, May 1, 2020 11:46 AM<br>
<b>To:</b> Stewart, John<br>
<b>Cc:</b> <a href="mailto:seodirectors@lists.oplin.org">seodirectors@lists.oplin.org</a><br>
<b>Subject:</b> SEO Support Hours and Contact Information<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">Greetings,
</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">In</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">support of
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">the</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"> new directive from Governor DeWine that State employees continue to operate
under existing teleworking arrangements for the foreseeable future, <b>all</b> State Library and SEO Service Center employees will be teleworking until further notice. We have made a few adjustments to the SEO phone system that will be available
<b>Monday, May 4</b>, if you need to speak with support staff. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">Support Hours:</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#1C1E21;mso-list:l0 level1 lfo1"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">Monday – Friday 8 am to 5 pm</span><o:p></o:p></li><li class="MsoNormal" style="color:#1C1E21;margin-bottom:4.5pt;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">Saturday and Sunday closed – For any system issue outside of regular business hours, call 1-877-552-4262, and choose option 5 to be directed to John Stewart</span><o:p></o:p></li></ul>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">Contact Information</span></b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">:</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#1C1E21;margin-bottom:4.5pt;mso-list:l1 level1 lfo2;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">SEO Service Center Support Number
<b>1-877-552-4262</b></span><o:p></o:p></li></ul>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#1C1E21;margin-bottom:4.5pt;mso-list:l1 level2 lfo2;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">For Symphony ILS support -</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif"> option
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">1</span><o:p></o:p></li><li class="MsoNormal" style="color:black;margin-bottom:4.5pt;mso-list:l1 level2 lfo2;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">For Enterprise, SEO Libraries App and IT support - option
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">2</span><o:p></o:p></li><li class="MsoNormal" style="color:black;margin-bottom:4.5pt;mso-list:l1 level2 lfo2;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">For billing and account questions - option
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">3</span><o:p></o:p></li><li class="MsoNormal" style="color:black;margin-bottom:4.5pt;mso-list:l1 level2 lfo2;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">For Cataloging and Serials support - option
</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif">4</span><o:p></o:p></li><li class="MsoNormal" style="color:black;margin-bottom:4.5pt;mso-list:l1 level2 lfo2;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">To speak with the Director of Operations and Technology, John Stewart - option 5</span><o:p></o:p></li><li class="MsoNormal" style="color:black;margin-bottom:4.5pt;mso-list:l1 level2 lfo2;background:white">
<span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21">To speak with the Library Customer Services Manager, Jay Miley - option 6</span><o:p></o:p></li></ul>
</ul>
<p class="MsoNormal" style="margin-bottom:4.5pt;background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#1C1E21"> </span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">As , you may also create a ticket using the SEO helpdesk system,</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#203864">
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupport.servingeveryohioan.org%2F&data=02%7C01%7Cjstewart%40library.ohio.gov%7Cf2bf6e28087b4915270e08d6497a7261%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C636777187624361354&sdata=SdAMq8CqZgKpC5C1l4%2BA%2BmjQC56rCOl8ex4pvzhJFVg%3D&reserved=0">
<span style="color:#203864">http://support.servingeveryohioan.org/</span></a> </span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">or send an email to</span><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#203864">
<a href="mailto:support@servingeveryohioan.org"><span style="color:#203864">support@servingeveryohioan.org</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#203864"> </span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:#203864"> </span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">Regards,</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.5pt;font-family:"Century Gothic",sans-serif;color:black">John Stewart</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-family:"Century Gothic",sans-serif;color:#203864"> </span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="96" height="99" style="width:1.0in;height:1.0347in" id="Picture_x0020_7" src="cid:image001.jpg@01D62206.8D4D2640"><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">John Stewart</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">Director of Operations and Technology, SEO Library Consortium</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">State Library of Ohio</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Road, Caldwell, Ohio 43724</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">Phone: 1-877-552-4262</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif">Fax: 1-800-446-4804</span><o:p></o:p></p>
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