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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Please excuse multiple postings$B!D(B<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><img width="316" height="80" style="width:3.2916in;height:.8333in" id="Picture_x0020_2" src="cid:image001.jpg@01D6B8D6.417A6220"><b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Century Gothic",sans-serif;color:#006666">Highlighted Content</span></b><span style="font-family:"Century Gothic",sans-serif;color:#006666"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Through the
<a href="https://www.webjunction.org/explore-topics/access-civil-legal-justice.html">
Improving Access to Civil Legal Justice through Public Libraries</a> project, WebJunction has worked with subject matter experts to create courses and resources to strengthen the knowledge and ability of library staff to identify and support civil legal aid
issues. Explore these new additions to WebJunction to learn more:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo3"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://www.webjunction.org/news/webjunction/creating-pathways-to-civil-legal-justice-new-course.html">Creating Pathways to
Civil Legal Justice, a New Self-paced Course Series:</a> This new series of free, self-paced courses, will augment your ability and confidence to meet civil legal justice information needs in your community. Created in partnership with Legal Services Corporation,
this online continuing education opportunity aims to empower all library staff to feel more confident about conducting civil legal reference interviews and connecting patrons to important resources and information that can help improve the lives of your community
members.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://www.webjunction.org/news/webjunction/civil-legal-assistance-in-natural-disasters.html">Civil Legal Assistance in Natural
Disasters: A Role for the Library</a>: In the aftermath of a natural disaster, civil legal issues abound. In these stressful situations, when many people have lost so much, they are also faced with untangling legal questions that can be confusing and ever-changing.
This article focuses on key ways libraries can help with civil legal issues and questions stemming from a natural disaster.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Century Gothic",sans-serif;color:#006666">WebJunction Webinars for You</span></b><span style="font-family:"Century Gothic",sans-serif;color:#006666"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">These upcoming webinars are open for registration. If you can$B!G(Bt attend a live session, all WebJunction webinars are recorded and available for free in the <a href="https://learn.webjunction.org/">Course
Catalog</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666">Who Are We Designing for and Why? Service Design Techniques for Responsive Libraries<br>
</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Thursday, November 19, 2020<b>
</b></span><span style="font-size:10.0pt;font-family:"Cambria Math",serif">$B"!(B</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> 3:00 pm Eastern / 12:00 pm Pacific
</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif">$B"!(B</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> 90 minutes<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><br>
Registration: <a href="https://www.webjunction.org/events/webjunction/who-are-we-designing-for-and-why.html">
https://www.webjunction.org/events/webjunction/who-are-we-designing-for-and-why.html
</a></span><span class="MsoHyperlink"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">How does service design enable you to create awesome experiences rooted in empathy, compassion, and storytelling? In this first of a two-part
webinar series, explore how to apply intentional listening, deep observing, and deep learning to discover what your community members are thinking, feeling, and doing. This active and engaging session introduces concepts, methods and exercises such as:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Directed Storytelling, a method for collecting community experiences and stories<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">AEIOU, a framework for interpreting observations made during community discovery, and<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Customer Journey Mapping, techniques to break down the complexities of community members$B!G(B hopes, dreams, and aspirations. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Presented by
<b>Patrick Quattlebaum</b>, CEO, Harmonic Design; <b>Leah Berg</b>, Service Designer, Harmonic Design;
<b>Margaret Sullivan</b>, Principal, Margaret Sullivan Studio; and <b>Lyna Vuong</b>, Senior Designer, Margaret Sullivan Studio<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666">Proactive Advocacy and Communication for Library Trustees and Staff<br>
</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Wednesday, January 13, 2021<b>
</b></span><span style="font-size:10.0pt;font-family:"Cambria Math",serif">$B"!(B</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> 3:00 pm Eastern / 12:00 pm Pacific
</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif">$B"!(B</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> 60 minutes<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:.5in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Registration:
<a href="https://www.webjunction.org/events/webjunction/proactive-advocacy-communication-library-trustees-staff.html">
https://www.webjunction.org/events/webjunction/proactive-advocacy-communication-library-trustees-staff.html</a>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Rally the troops, consolidate the message, and get it out there! These common and important steps are all part of the response when there$B!G(Bs
a crisis challenging the library. But what can we do the rest of the time, before a crisis arises? Using both outward and inward facing tools, there are simple steps that boards and library staff can integrate into their communication processes, to be better
prepared for unknown changes. Learn about these tools and how they can set the stage for dealing more effectively with any crisis your library faces in the future.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">This webinar is hosted in collaboration with the Association for Rural and Small Libraries (ARSL).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Presented by
<b>Lori Fisher</b>, Assistant State Librarian/Administrator of Library Operations, New Hampshire State Library<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666"><o:p> </o:p></span></b></p>
<div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666"><o:p> </o:p></span></b></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Access to WebJunction$B!G(Bs library-specific courses is available for free to all library workers and volunteers. Through the generous support of OCLC and many agencies
across the U.S., WebJunction provides timely and relevant learning content for you to access anytime, from anywhere. Simply create an account at
<a href="https://learn.webjunction.org">learn.webjunction.org</a>, and then explore the catalog of library-focused self-paced courses and webinars. Certificates of completion will be available to you after you have completed any course or webinar that you enroll
in from the catalog.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Support for WebJunction by the State Library of Ohio is provided by federal LSTA funds from IMLS.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">###<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="96" height="96" style="width:1.0in;height:1.0in" id="Picture_x0020_1" src="cid:image004.jpg@01D6B8D6.418A67B0"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Marsha McDevitt-Stredney, Ph.D.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Public Information Officer<br>
Director, Marketing & Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Tel: 614-644-6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D"><a href="http://library.ohio.gov/"><span style="color:blue">library.ohio.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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