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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Please excuse multiple postings of this reminder message…<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666">Next Live Ryan Dowd Webinar:<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666"> Prejudice: Responding to prejudicial comments from customers</span></i></b><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666"><o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> Some of the issues covered:<o:p></o:p></span></i></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Why most approaches to confronting prejudice actually increase prejudice (according to research!).<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">How to use a “Peanut Butter Opener” with people who might react aggressively.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Fifteen strategies to choose from depending on who the person is.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.25in"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">NOTE: This training focuses on addressing prejudicial comments from customers/patrons/clients. It is not designed to help you draft policies
or more broadly create an anti-racist organization. Those would be great topics, but they are beyond the scope of what we can cover in 90 minutes.</span></i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><b><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="margin-left:.25in"><b><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666">When</span></i></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666">:</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
Thursday, April 8 at 2:00 PM EST<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><br>
<b><i><span style="color:#006666">Length:</span> </i></b>1 Hour<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><b><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#006666">Pre-Registration Required:
</span></i></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://us02web.zoom.us/webinar/register/3015832712254/WN_LWBiOqgoSP-Y1ort0XdWwQ" target="_blank">https://us02web.zoom.us/webinar/register/3015832712254/WN_LWBiOqgoSP-Y1ort0XdWwQ</a></span><span class="MsoHyperlink"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.25in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Workbook:
</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Emailed from
<a href="mailto:ryan@homelesslibrary.com">ryan@homelesslibrary.com</a> on Wednesday, April 7 <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Anyone who misses a live event can watch it (with close captioning) on Niche Academy a few days later.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/">The Librarian’s Guide to Homelessness</a> core training purchased by
the State Library in in 2019 and was recently renewed for another year (access through August 2021). Subsequent archived webinars are now available as separate modules in Niche Academy. The online training, authored by Ryan Dowd, is now available for all
<b>Ohio public and academic library staff</b>. The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal
with and de-escalate common situations and issues, and make staff feel empowered and safe. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">A former director of a Chicago homeless shelter, Ryan Dowd is the author of <i>The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems,
Preventing Conflict, and Serving Everyone</i>. He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect. He also provides training to police departments, nonprofits and other organizations
on how to compassionately manage problematic behavior from troubled individuals.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">To access the training</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">, go to the State Library of Ohio’s <a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/"><b>Training
and Professional Development page</b></a> and click the homelessness training link. Once in Niche Academy, you will be prompted to create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at:
<a href="mailto:ekelsey@library.ohio.gov">ekelsey@library.ohio.gov</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">###<o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="96" height="96" style="width:1.0in;height:1.0in" id="Picture_x0020_1" src="cid:image002.jpg@01D72A12.E11078D0"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Marsha McDevitt-Stredney, Ph.D.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Public Information Officer<br>
Director, Marketing & Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Tel: 614-644-6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D"><a href="http://library.ohio.gov/"><span style="color:blue">library.ohio.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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