<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Unfortunately, charging for the replacement of the device is, too often, not a deterrent to the return of diabled devices as simple as a hotspot. For those of you who have been circulating for a while. What is your loss rate?</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><b>Penny Neubauer | Director</b><br>Ashtabula County District Library<br>4335 Park Ave, Ashtabula, OH 44004<br>440.990.2322 (office) <br><a href="http://www.acdl.info" target="_blank">www.acdl.info</a> <br><div>Ashtabula Branch 440.997.9341 | Geneva Branch 440.466.4521<br><i>Gather, Read, Discover, Transform</i><br><br><font size="4" color="#0000ff" face="arial, helvetica, sans-serif"><b>ACDL: <i>Creating Community, Changing Lives!</i></b><i> </i></font><br></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Dec 7, 2021 at 9:31 AM CJ Stephens <<a href="mailto:cstephens@crcpl.org">cstephens@crcpl.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">***Following up on James’ information about our Chromebook lending program.***<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">We currently have 36 Chromebooks that we lend out to the public. From the technical side of things we registered our domain with Google and use the Google Admin
Center to manage our Chromebooks, once the devices are provisioned and enrolled under our domain we have the ability to disable the device remotely which then makes the device unable to be used until we re-enable the unit. Once this is done and the Chromebook
connects to the internet they receive a message telling them to return the device or they will be charged for the replacement of the device. This also renders the device useless to them as they cannot even use it in Guest Mode.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Using the Google Admin Center we are able to prevent the device from being ‘Powerwashed’ (formatted) and force re-enrollment if they attempt to wipe the device
in any way because the serial number of the device is registered with our domain.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Lastly, the devices are managed by our department so we were able to have SEO setup custom reports that sends us an email each time we have a hold for a device
so that we know which of our locations the Chromebook needs to be sent to for pickup and another that tells us when an item goes lost so that we can disable the device remotely.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">If you have any other questions about our process feel free to contact me and I’ll be glad to provide further information.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Garamond,serif;color:black"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-family:Garamond,serif;color:black">CJ Stephens</span></b><b><span style="font-family:Garamond,serif;color:black"><u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-family:Garamond,serif;color:rgb(59,56,56)">Information Technology Manager<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Garamond,serif;color:rgb(59,56,56)">Chillicothe & Ross County Public Library<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Garamond,serif;color:rgb(59,56,56)">(740)702-4116 | </span><span style="font-family:Calibri,sans-serif;color:rgb(31,73,125)"><a href="mailto:cstephens@crcpl.org" target="_blank"><span style="font-family:Garamond,serif;color:rgb(59,56,56)">cstephens@crcpl.org</span></a></span><span style="font-family:Garamond,serif;color:rgb(59,56,56)">
<u></u><u></u></span></p>
<p class="MsoNormal"><a href="http://www.crcpl.org/" target="_blank"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125);text-decoration:none"><img border="0" width="310" height="93" style="width: 3.2291in; height: 0.9687in;" id="gmail-m_5921234880748673880Picture_x0020_1" src="cid:17d954f6bc74cdccc1" alt="crcpl-310x90"></span></a><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> OPLINLIST <<a href="mailto:oplinlist-bounces@lists.oplin.org" target="_blank">oplinlist-bounces@lists.oplin.org</a>>
<b>On Behalf Of </b>Chris Kincaid via OPLINLIST<br>
<b>Sent:</b> Monday, December 6, 2021 5:06 PM<br>
<b>To:</b> Suzanne Weber <<a href="mailto:sweber@lakewoodpubliclibrary.org" target="_blank">sweber@lakewoodpubliclibrary.org</a>>; Penny Neubauer <<a href="mailto:pneubauer@acdl.info" target="_blank">pneubauer@acdl.info</a>><br>
<b>Cc:</b> <a href="mailto:seo-circ@lists.oplin.org" target="_blank">seo-circ@lists.oplin.org</a>; <a href="mailto:oplinlist@lists.oplin.org" target="_blank">oplinlist@lists.oplin.org</a>; <a href="mailto:seo-members@lists.oplin.org" target="_blank">seo-members@lists.oplin.org</a><br>
<b>Subject:</b> Re: [OPLINLIST] Laptop lending policies<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-family:Calibri,sans-serif;color:black">Linux allows you to set up guest sessions that do not save any information and reverts it to its template upon logout. You can use another profile as its template. This keeps staff
from needing to do more than restart the machine after each in-library use. The template and the Linux Admin need strong passwords! See
<a href="http://dashohoxha.fs.al/linux-guest-account/" id="gmail-m_5921234880748673880LPNoLPOWALinkPreview" target="_blank">
http://dashohoxha.fs.al/linux-guest-account/</a> for steps on how to set this up. Note: it only works with lightdm window manager.<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-family:Calibri,sans-serif;color:black">If you are using a Chromebook that's tethered to a hotspot, you should be able to lock the Chromebook remotely after a certain checkout period as long as it is connected to the
Internet. Unfortunately, it's easy enough to reimage the device if the patron knows their stuff. I've had hotspots even return with strange software flashed on them!
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Calibri,sans-serif;color:black"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Calibri,sans-serif;color:black">I hope this helps,<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Calibri,sans-serif;color:black"><u></u> <u></u></span></p>
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<p style="background-color:white"><span style="font-family:Calibri,sans-serif;color:black">Chris Kincaid<br>
Assistant Director<br>
Newcomerstown Public Library<u></u><u></u></span></p>
<p style="background-color:white"><span style="font-family:Calibri,sans-serif;color:black">740.498.8228<br>
<a href="mailto:ckincaid@nctlib.org" target="_blank">ckincaid@nctlib.org</a><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black"> OPLINLIST <<a href="mailto:oplinlist-bounces@lists.oplin.org" target="_blank">oplinlist-bounces@lists.oplin.org</a>>
on behalf of Penny Neubauer via OPLINLIST <<a href="mailto:oplinlist@lists.oplin.org" target="_blank">oplinlist@lists.oplin.org</a>><br>
<b>Sent:</b> Monday, December 6, 2021 12:58 PM<br>
<b>To:</b> Suzanne Weber <<a href="mailto:sweber@lakewoodpubliclibrary.org" target="_blank">sweber@lakewoodpubliclibrary.org</a>><br>
<b>Cc:</b> <a href="mailto:seo-circ@lists.oplin.org" target="_blank">seo-circ@lists.oplin.org</a> <<a href="mailto:seo-circ@lists.oplin.org" target="_blank">seo-circ@lists.oplin.org</a>>;
<a href="mailto:oplinlist@lists.oplin.org" target="_blank">oplinlist@lists.oplin.org</a> <<a href="mailto:oplinlist@lists.oplin.org" target="_blank">oplinlist@lists.oplin.org</a>>;
<a href="mailto:seo-members@lists.oplin.org" target="_blank">seo-members@lists.oplin.org</a> <<a href="mailto:seo-members@lists.oplin.org" target="_blank">seo-members@lists.oplin.org</a>><br>
<b>Subject:</b> Re: [OPLINLIST] Laptop lending policies</span> <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif">This is something we have considered on numerous occasions. Our biggest concern is, what incentive is there to return them? We can't get folks to return hotspots -- how in the world would
we get them to return something like a laptop or chrome book? What am I missing?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif">Penny <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Verdana,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>Penny Neubauer | Director</b><br>
Ashtabula County District Library<br>
4335 Park Ave, Ashtabula, OH 44004<br>
440.990.2322 (office) <br>
<a href="http://www.acdl.info" target="_blank">www.acdl.info</a> <u></u><u></u></p>
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<p class="MsoNormal">Ashtabula Branch 440.997.9341 | Geneva Branch 440.466.4521<br>
<i>Gather, Read, Discover, Transform</i><br>
<br>
<b><span style="font-size:13.5pt;font-family:Arial,sans-serif;color:blue">ACDL:
<i>Creating Community, Changing Lives!</i></span></b><i><span style="font-size:13.5pt;font-family:Arial,sans-serif;color:blue"> </span></i><u></u><u></u></p>
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<p class="MsoNormal">On Mon, Dec 6, 2021 at 12:50 PM Suzanne Weber via OPLINLIST <<a href="mailto:oplinlist@lists.oplin.org" target="_blank">oplinlist@lists.oplin.org</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Hi Heather! <u></u><u></u></p>
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<p class="MsoNormal">It's great that you got funding for this. <u></u><u></u></p>
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<p class="MsoNormal">We've been loaning out Chromebooks for over a year now. <u></u>
<u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We have 12 total that patrons can check out and use in the library.
<u></u><u></u></p>
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<p class="MsoNormal">At this point there is no limit on how long they can have it checked out for.
<u></u><u></u></p>
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<p class="MsoNormal">We average about 400 checkouts per month. <u></u><u></u></p>
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<p class="MsoNormal">Once the Chromebook is returned, a staff member sanitizes it and then does a "powerwash" to reset it back to factory settings so that no personal information is kept from the previous user.
<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I hope this helps! <u></u><u></u></p>
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<p class="MsoNormal">Suzanne <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I hope this helps. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Mon, Dec 6, 2021 at 9:00 AM Heather Patten via OPLINLIST <<a href="mailto:oplinlist@lists.oplin.org" target="_blank">oplinlist@lists.oplin.org</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Tahoma,sans-serif">Good morning,<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Tahoma,sans-serif">Our library received funding through the ECF to provide laptop lending. If you provide this program, please share your policies and procedures. Any advice or guidance (tips or problems you have
encountered with laptop lending) would be greatly appreciated. <u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Best Regards <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Heather Patten, Assistant Director<u></u><u></u></p>
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<p class="MsoNormal">Brown County Public Library<u></u><u></u></p>
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<p class="MsoNormal">Mt. Orab Library-Manager<u></u><u></u></p>
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<p class="MsoNormal">613 S. High St.<br>
Mt. Orab, OH <u></u><u></u></p>
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<p class="MsoNormal">45154<u></u><u></u></p>
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<p class="MsoNormal">937-444-1414<u></u><u></u></p>
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<p class="MsoNormal">_______________________________________________<br>
OPLINLIST mailing list -- <a href="mailto:OPLINLIST@lists.oplin.org" target="_blank">
OPLINLIST@lists.oplin.org</a><br>
<a href="http://lists.oplin.org/mailman/listinfo/oplinlist" target="_blank">http://lists.oplin.org/mailman/listinfo/oplinlist</a><br>
<br>
****** OPLIN offers a free service that allows libraries to send notification messages directly to patrons' cellphones--at NO cost to you!
<a href="https://oplin.ohio.gov/sms" target="_blank">https://oplin.ohio.gov/sms</a> ******<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif">Suzanne Weber</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif">Manager, Public Services</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif">Lakewood Public Library</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif">15425 Detroit Avenue
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<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif">Lakewood, Ohio 44107</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Arial,sans-serif">(216) 226-8275, ext. 117</span></b><u></u><u></u></p>
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<p class="MsoNormal">_______________________________________________<br>
OPLINLIST mailing list -- <a href="mailto:OPLINLIST@lists.oplin.org" target="_blank">
OPLINLIST@lists.oplin.org</a><br>
<a href="http://lists.oplin.org/mailman/listinfo/oplinlist" target="_blank">http://lists.oplin.org/mailman/listinfo/oplinlist</a><br>
<br>
****** OPLIN offers a free service that allows libraries to send notification messages directly to patrons' cellphones--at NO cost to you!
<a href="https://oplin.ohio.gov/sms" target="_blank">https://oplin.ohio.gov/sms</a> ******<u></u><u></u></p>
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