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Thank you for sharing.</div>
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I found the Statewide Delivery handling guidelines, but I wonder if SEO could make or post more specific guidelines and examples.</div>
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We are taking photos today of things that arrive damaged or in inadequate packing and will also try to photograph some excellent examples.</div>
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The main issues I've noticed are:</div>
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<li>Not using cardboard or protective cases on breakable items (DVDs, CDs) -- this is the majority of damage we've encountered since switching to Priority</li><li>Not using cardboard (or using the wrong size of cardboard) for soft cover books</li><li>Stacking heavy or sharp-edge items on top of breakable items</li><li>Shifting during travel, especially in large bags or odd-sized items</li><li>Staples left in or overuse of staples.</li></ul>
<div>On staples: I asked Priority when we first swapped if they preferred rubber bands or staples. They asked us to continue to use rubber bands with mailing envelopes. We always double-band them, in case one band breaks. I know a few years ago we were stapling
everything, but staff definitely prefers opening packages without staples. </div>
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Christina Stump</div>
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Public Services Lead</div>
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Loudonville Public Library</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> SEO-Members <seo-members-bounces@lists.oplin.org> on behalf of seo-members-request@lists.oplin.org <seo-members-request@lists.oplin.org><br>
<b>Sent:</b> Tuesday, October 4, 2022 8:12 AM<br>
<b>To:</b> seo-members@lists.oplin.org <seo-members@lists.oplin.org><br>
<b>Subject:</b> SEO-Members Digest, Vol 34, Issue 1</font>
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Today's Topics:<br>
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1. Delivery issues (Tracey Hayward)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Mon, 3 Oct 2022 17:11:38 -0400<br>
From: Tracey Hayward <tracey@canalfultonlibrary.org><br>
To: seo-members@lists.oplin.org<br>
Subject: [SEO-Members] Delivery issues<br>
Message-ID:<br>
<CA+a48ijZw0pe5Lu46BOzLHegNZ1D6VR5MfFBNkyPwQ65FJJ09g@mail.gmail.com><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
RE: Delivery issues<br>
<br>
I originally sent this email to Julia at the State Library since they<br>
produce the Material Handling and Shipping Document and she recommended<br>
that I post this to the SEO listserv.<br>
<br>
<br>
Received book with cardboard inside the book rather than outside of the<br>
book to protect the cover. This can damage the binding. (see attached photo)<br>
<br>
<br>
Audio CD arrived with just the Plastic case used to ship the item. Delivery<br>
label taped with packaging tape to our audio CD case. (see attached photo)<br>
<br>
<br>
Edges of covers (corners also) still arrive with damages. (see attached<br>
photo)<br>
<br>
Edges & corners may be the way things are handled by the delivery service.<br>
Here is a recent claim I made with Priority. This was sent to us in a<br>
bubble mailer (whether using the name STAT or Priority this is still<br>
happening) (see attached photo of bent book)<br>
<br>
Padded mailer arrived damaged (delivery service issue) (see attached photo)<br>
<br>
<br>
Have received audio items without being protected with bubble wrap.<br>
<br>
<br>
Have had a damaged item arrive at another library. (Libraries should send<br>
damaged items back to the owning location.) They notified me and were<br>
going to toss our item out, I requested they send it back to our library.<br>
<br>
<br>
Padded mailers have arrived open (no staples) I’m assuming there were<br>
rubber bands but may have broken in delivery.<br>
Thanks. Have a great day,<br>
<br>
Tracey Hayward<br>
<br>
Head of Interlibrary Loan Department<br>
Canal Fulton Public Library<br>
154 Market St NE<br>
Canal Fulton, Ohio 44614<br>
330-854-4148<br>
<a href="http://www.canalfultonlibrary.org">www.canalfultonlibrary.org</a><br>
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