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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Reminder…</span></i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> Ryan Dowd is hosting his next live training Homeless De-Escalation 201:
Nonverbal Tools That Eliminate Conflict. <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Title: Homeless De-Escalation 201: Nonverbal Tools That Eliminate Conflict</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">When: December 15 at 2 p.m. ET</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Registration link:</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
<a href="https://us02web.zoom.us/webinar/register/4316469293825/WN_cTSCWhiOTFOONs1OUfZpAQ" target="_blank">
https://us02web.zoom.us/webinar/register/4316469293825/WN_cTSCWhiOTFOONs1OUfZpAQ</a> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Why it doesn’t matter what you say (especially when working with vulnerable folks). <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">How nonverbal communication drives conflict. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The two parts of conflict (spoiler alert – you can only control one of them!). <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Five tools that eliminate most conflicts. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The January live training will be a workshop where participants can apply what they learned in Homeless De-Escalation 201. The registration information for the workshop
will be sent in December. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://library.ohio.gov/documents/homeless-de-escalation-201/">Download the Next Live Training December 15, 2022 flyer<span style="color:windowtext;text-decoration:none">
(</span></a></span>PDF – 8.5″ x 11″).<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">If you can’t attend live the replay will be available on zoom for 4 weeks and in Niche Academy 5 days after the live training. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">A former director of a Chicago homeless shelter, Ryan Dowd is the author of</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The
Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone</span></i><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
He also provides training to police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">To access
<a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/" target="_blank">
The Librarian’s Guide to Homelessness</a> core training on Niche Academy, go to the State Library of Ohio’s</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/" target="_blank"><b>Training
and Professional Development page</b></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">and click the homelessness training link.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
Once in Niche Academy, you will be prompted to login or create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at:
<a href="mailto:ekelsey@library.ohio.gov" target="_blank">ekelsey@library.ohio.gov</a>.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/" target="_blank">The Librarian’s Guide to Homelessness</a> core training
purchased by the State Library in 2019 and has been renewed through August 2022. The online training, authored by Ryan Dowd,
<b>is available for all Ohio public and academic library staff</b>.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> The four-part training is an empathy-driven
approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Archived webinars are available as separate modules in Niche Academy.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">###<o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="96" height="96" style="width:1.0in;height:1.0in" id="Picture_x0020_1" src="cid:image003.jpg@01D8E541.DA139120"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Marsha McDevitt-Stredney, Ph.D.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Public Information Officer<br>
Director, Marketing & Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Pronouns: she, her, hers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Tel: 614-644-6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D"><a href="http://library.ohio.gov/"><span style="color:blue">library.ohio.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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