<div style="font-family: arial; font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">I received a response to my first damage claim just this morning, probably a week after I submitted.  They are rending payment for the damaged item.  To be fair, the back of the hard cover picture book was ripped open. I never even tried submitted for the slightly damaged items we have received.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div contenteditable="false" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">With Regards,</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">Sarah Jacovetty, Assistant Director</div><div fr-original-style="" style="box-sizing: border-box;">St. Clairsville Public Library</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">108 W. Main St.</div><div fr-original-style="" style="box-sizing: border-box;">St. Clairsville Ohio 43950</div><div fr-original-style="" style="box-sizing: border-box;">740-695-2062 ext. 620</div></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr id="previousmessagehr" fr-original-style="" style="box-sizing: border-box; clear: both; user-select: none;"><div fr-original-style="" style="box-sizing: border-box;"><span fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">From</strong>: "Tabitha Sullivan via SEO-Members" <seo-members@lists.oplin.org><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">Sent</strong>: 1/12/23 11:58 AM<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">To</strong>: Niccole Sears <niccoles.perrycooklibrary@gmail.com><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">Cc</strong>: seo-members@lists.oplin.org<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: 700;">Subject</strong>: Re: [SEO-Members] question about "lost in transit" claims being denied</span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div dir="ltr" fr-original-style="" style="box-sizing: border-box;">The last 6 claims that I have made for lost/and damaged items in transit have been denied. Pictures of damaged items have been sent with the claim but still denied.<div fr-original-style="" style="box-sizing: border-box;"> I did send Priority an email asking as to why. Still waiting for a response back.</div></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-class="gmail_quote" fr-original-style="" style="box-sizing: border-box;"><div dir="ltr" fr-original-class="gmail_attr" fr-original-style="" style="box-sizing: border-box;">On Thu, Jan 12, 2023 at 11:43 AM Niccole Sears via SEO-Members <<a fr-original-style="" href="mailto:seo-members@lists.oplin.org" style="box-sizing: border-box; color: rgb(0, 102, 147); text-decoration: underline; user-select: auto;" target="_blank" rel="noopener noreferrer">seo-members@lists.oplin.org</a>> wrote:</div><blockquote fr-original-class="gmail_quote" fr-original-style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex;" style="margin: 0px 0px 0px 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex; box-sizing: border-box; color: rgb(94, 53, 177);"><div dir="ltr" fr-original-style="" style="box-sizing: border-box;">So, since we've been back with Priority, Perry Cook Memorial has filed 3 claims for items "lost in transit." <div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Before filing claims, we wait about 45 days to see if they arrive at their destination, we check our shelves and shipping area to make sure the item isn't here somewhere, and we contact the library we were sending it to to make sure it isn't mistakenly on their shelf/shipping area.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">All of our lost claims have been denied with the reason "unable to appreciate the physical receipt of said claim item to determine responsibility."  Which to me says, lost in transit because there is no physical receipt. I think they are saying we can't prove we put it into transit so they don't have to be responsible.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">However, aside from Workflows noting the date and time that I print the transit receipt and neither library on the ends of the shipping chain having said item, what else can we do? Are libraries who lose books and patrons who lose books the only ones who will ever pay for lost books? Priority denies the claims, so they will never have to pay for items lost in transit? That hardly seems fair.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">Is anyone else getting their lost in transit claims paid? (Damage claims are different. I am asking only about "lost".)</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">Thanks.</div><div fr-original-style="" style="box-sizing: border-box;">Niccole Sears</div></div></div>--<br fr-original-style="" style="box-sizing: border-box;">SEO-Members mailing list<br fr-original-style="" style="box-sizing: border-box;"><a fr-original-style="" href="mailto:SEO-Members@lists.oplin.org" style="box-sizing: border-box; color: rgb(0, 102, 147); text-decoration: underline; user-select: auto;" target="_blank" rel="noopener noreferrer">SEO-Members@lists.oplin.org</a><br fr-original-style="" style="box-sizing: border-box;"><a fr-original-style="" href="https://lists.oplin.org/mailman/listinfo/seo-members" rel="noreferrer" style="box-sizing: border-box; color: rgb(0, 102, 147); text-decoration: underline; user-select: auto;" target="_blank" rel="noopener noreferrer">https://lists.oplin.org/mailman/listinfo/seo-members</a></blockquote></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">--</div><div dir="ltr" fr-original-class="gmail_signature" fr-original-style="" style="box-sizing: border-box;"><div dir="ltr" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div dir="ltr" fr-original-style="" style="box-sizing: border-box;"> Tabitha Sullivan<div fr-original-style="" style="box-sizing: border-box;">Circulation Services Manager</div><div fr-original-style="" style="box-sizing: border-box;">Defiance Public Library</div><div fr-original-style="" style="box-sizing: border-box;">320 Fort St</div><div fr-original-style="" style="box-sizing: border-box;">Defiance OH</div><div fr-original-style="" style="box-sizing: border-box;">419-782-1456  ext. 1201</div></div></div></div></div></div>