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Also….we are having a lot of packaging issues across the system. Yes, things are getting lost and damaged possibly in transit, but some could be prevented by better packaging by library systems. We all know that we’re receiving cardboard inside of books, and books that aren’t rubberbanded so pages aren’t messed up, and dvds without packaging. We have seen the photos from other libraries. We know how Priority “handles” our items so better packaging could prevent some of this as well. Just thoughts.<br><br><br>Kate Hanson, Children’s Librarian<div>Ridgemont Public Library</div><br><p class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0">On Thursday, January 12, 2023, 1:25 PM, JMiley--- via SEO-Members <seo-members@lists.oplin.org> wrote:</p><blockquote class="iosymail"><div id="yiv7429839460"><style><!--
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<p class="yiv7429839460MsoNormal"><span style="font-size:12.0pt;">Good afternoon,</span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:12.0pt;"> </span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:12.0pt;">The SEO management team has passed your concerns about lost reimbursement claims to the staff at the State Library of Ohio. At the next meeting with Priority Dispatch, your concerns will be discussed. John
and I plan to attend to share our insight into how WorkFlows tracks transit data.</span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:12.0pt;"> </span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:12.0pt;">Best,</span></p>
<p class="yiv7429839460MsoNormal"> </p>
<p class="yiv7429839460MsoNormal"> </p>
<table border="0" cellspacing="0" cellpadding="0" width="355" style="width:266.0pt;border-collapse:collapse;" class="yiv7429839460MsoNormalTable"><tbody><tr style="min-height:60.7pt;"><td colspan="1" rowspan="1" valign="top" width="110" style="width:82.35pt;border:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;min-height:60.7pt;">
<p class="yiv7429839460MsoNormal"><span style="font-size:12.0pt;font-family:sans-serif;"><img id="yiv7429839460Picture_x0020_1" width="95" height="98" style="width:.9895in;min-height:1.0208in;" src="cid:aZSjtNgmbdgvxOxCxfG6" yahoo_partid="1.2"></span><span style="font-size:9.0pt;font-family:sans-serif;"></span></p>
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<p class="yiv7429839460MsoNormal"><b><span style="font-size:10.0pt;font-family:sans-serif;color:#2F5496;">Jay Miley</span></b></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;">Customer Service & Library System Manager</span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;"> </span></p>
<p class="yiv7429839460MsoNormal"><b><span style="font-size:9.0pt;font-family:sans-serif;color:#2F5496;">State Library of Ohio
</span></b></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;color:#2F5496;">SEO Service Center</span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;">40780 Marietta Rd.</span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;">P.O. Box 185</span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;">Caldwell, OH 43724</span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;color:#2F5496;"> </span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;color:#2F5496;">Phone: 1-877-552-4262 x202</span><span style="font-size:8.0pt;font-family:sans-serif;">
</span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;color:#2F5496;">Email:
</span><a rel="nofollow noopener noreferrer" shape="rect" ymailto="mailto:jmiley@library.ohio.gov" target="_blank" href="mailto:jmiley@library.ohio.gov"><span style="font-size:8.0pt;font-family:sans-serif;">jmiley@library.ohio.gov</span></a><span style="font-size:8.0pt;font-family:sans-serif;"></span></p>
<p class="yiv7429839460MsoNormal"><span style="font-size:8.0pt;font-family:sans-serif;"> </span></p>
<p class="yiv7429839460MsoNormal"><a rel="nofollow noopener noreferrer" shape="rect" target="_blank" href="https://outlook.office365.com/owa/calendar/SEOConsortium@ohiodas.onmicrosoft.com/bookings/"><span style="color:windowtext;text-decoration:none;"><img id="yiv7429839460Picture_x0020_2" border="0" width="228" height="77" style="width:2.375in;min-height:.802in;" src="cid:1oqPPb3fcmO1ZPYsLn0R" yahoo_partid="1.3"></span></a><span lang="FR" style="font-size:8.0pt;font-family:sans-serif;"></span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:9.0pt;font-family:sans-serif;"><a rel="nofollow noopener noreferrer" shape="rect" target="_blank" href="https://servingeveryohioan.org/">https://servingeveryohioan.org/</a></span><u><span style="font-size:9.0pt;color:blue;"></span></u></p>
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<p class="yiv7429839460MsoNormal"><b>From:</b> SEO-Members <seo-members-bounces@lists.oplin.org>
<b>On Behalf Of </b>Sarah Jacovetty via SEO-Members<br clear="none">
<b>Sent:</b> Thursday, January 12, 2023 12:26 PM<br clear="none">
<b>To:</b> Tabitha Sullivan <tsullivan@defiancelibrary.org>; Niccole Sears <niccoles.perrycooklibrary@gmail.com><br clear="none">
<b>Cc:</b> seo-members@lists.oplin.org<br clear="none">
<b>Subject:</b> Re: [SEO-Members] question about "lost in transit" claims being denied</p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">I received a response to my first damage claim just this morning, probably a week after I submitted. They are rending payment for the damaged item. To be fair, the back of
the hard cover picture book was ripped open. I never even tried submitted for the slightly damaged items we have received.</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">With Regards,</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">Sarah Jacovetty, Assistant Director</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">St. Clairsville Public Library</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;"> </span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">108 W. Main St.</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">St. Clairsville Ohio 43950</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">740-695-2062 ext. 620</span></p>
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<p class="yiv7429839460MsoNormal"><strong><span style="font-size:10.5pt;font-family:sans-serif;">From</span></strong><span style="font-size:10.5pt;font-family:sans-serif;">: "Tabitha Sullivan via SEO-Members" <<a rel="nofollow noopener noreferrer" shape="rect" ymailto="mailto:seo-members@lists.oplin.org" target="_blank" href="mailto:seo-members@lists.oplin.org">seo-members@lists.oplin.org</a>><br clear="none">
<strong><span style="font-family:sans-serif;">Sent</span></strong>: 1/12/23 11:58 AM<br clear="none">
<strong><span style="font-family:sans-serif;">To</span></strong>: Niccole Sears <<a rel="nofollow noopener noreferrer" shape="rect" ymailto="mailto:niccoles.perrycooklibrary@gmail.com" target="_blank" href="mailto:niccoles.perrycooklibrary@gmail.com">niccoles.perrycooklibrary@gmail.com</a>><br clear="none">
<strong><span style="font-family:sans-serif;">Cc</span></strong>: <a rel="nofollow noopener noreferrer" shape="rect" ymailto="mailto:seo-members@lists.oplin.org" target="_blank" href="mailto:seo-members@lists.oplin.org">
seo-members@lists.oplin.org</a><br clear="none">
<strong><span style="font-family:sans-serif;">Subject</span></strong>: Re: [SEO-Members] question about "lost in transit" claims being denied</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">The last 6 claims that I have made for lost/and damaged items in transit have been denied. Pictures of damaged items have been sent with the claim but still denied.
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;"> I did send Priority an email asking as to why. Still waiting for a response back.</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">On Thu, Jan 12, 2023 at 11:43 AM Niccole Sears via SEO-Members <<a rel="nofollow noopener noreferrer" shape="rect" ymailto="mailto:seo-members@lists.oplin.org" target="_blank" href="mailto:seo-members@lists.oplin.org"><span style="color:#006693;">seo-members@lists.oplin.org</span></a>>
wrote:</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;">So, since we've been back with Priority, Perry Cook Memorial has filed 3 claims for items "lost in transit."
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;"> </span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;">Before filing claims, we wait about 45 days to see if they arrive at their destination, we check our shelves and shipping area to make sure the item isn't here
somewhere, and we contact the library we were sending it to to make sure it isn't mistakenly on their shelf/shipping area.</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;">All of our lost claims have been denied with the reason "unable to appreciate the physical receipt of said claim item to determine responsibility." Which to me
says, lost in transit because there is no physical receipt. I think they are saying we can't prove we put it into transit so they don't have to be responsible.</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;">However, aside from Workflows noting the date and time that I print the transit receipt and neither library on the ends of the shipping chain having said item,
what else can we do? Are libraries who lose books and patrons who lose books the only ones who will ever pay for lost books? Priority denies the claims, so they will never have to pay for items lost in transit? That hardly seems fair.</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;"> </span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;">Is anyone else getting their lost in transit claims paid? (Damage claims are different. I am asking only about "lost".)</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;">Thanks.</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;color:#5E35B1;">Niccole Sears</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;"> Tabitha Sullivan
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">Circulation Services Manager</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">Defiance Public Library</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">320 Fort St</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">Defiance OH</span></p>
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<p class="yiv7429839460MsoNormal"><span style="font-size:10.5pt;font-family:sans-serif;">419-782-1456 ext. 1201</span></p>
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