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<p style="margin:0in"><b><span style="font-family:"Source Sans 3",sans-serif">Ryan Dowd’s</span></b><span style="font-family:"Source Sans 3",sans-serif">
<i>The Librarian’s Guide to Homelessness</i> next live training is <b>July 9, 2026, 2 p.m. ET </b> <o:p></o:p></span></p>
<p style="margin:0in"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p style="margin:0in"><b><span style="font-family:"Source Sans 3",sans-serif">Registration Link:</span></b><span style="font-family:"Source Sans 3",sans-serif">
<a href="https://us02web.zoom.us/webinar/register/1216469293934/WN_zF-GG50vSKKWTqKfg6B9sw#/">
https://us02web.zoom.us/webinar/register/1216469293934/WN_zF-GG50vSKKWTqKfg6B9sw#/</a>
<o:p></o:p></span></p>
<p style="margin:0in"><b><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></b></p>
<p style="margin:0in"><b><span style="font-family:"Source Sans 3",sans-serif">Topics Covered:</span></b><span style="font-family:"Source Sans 3",sans-serif"> Course 101: How to Handle Problematic Behavior and Enforce Rules
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li style="margin-top:0in;margin-bottom:0in;mso-list:l0 level1 lfo10"><span style="font-family:"Source Sans 3",sans-serif">How trauma changes your approach to rule enforcement
<o:p></o:p></span></li><li style="margin-top:0in;margin-bottom:0in;mso-list:l0 level1 lfo10"><span style="font-family:"Source Sans 3",sans-serif">How you should begin every conversation to minimize conflict
<o:p></o:p></span></li><li style="margin-top:0in;margin-bottom:0in;mso-list:l0 level1 lfo10"><span style="font-family:"Source Sans 3",sans-serif">Why “being professional” can make things worse
<o:p></o:p></span></li></ul>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif">----
<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif">NEW CONTENT and support materials- The new “Conflict Prevention & De-Escalation” trainings will be shorter (30 minutes), but still full of practical tools that staff can use immediately.
<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif">The biggest change is that there will be three versions, modified for where you work:
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li style="margin-top:0in;margin-bottom:0in;mso-list:l3 level1 lfo11"><span style="font-family:"Source Sans 3",sans-serif">Conflict Prevention & De-Escalation School
<o:p></o:p></span></li><li style="margin-top:0in;margin-bottom:0in;mso-list:l3 level1 lfo11"><span style="font-family:"Source Sans 3",sans-serif">Conflict Prevention & De-Escalation School for libraries
<o:p></o:p></span></li><li style="margin-top:0in;margin-bottom:0in;mso-list:l3 level1 lfo11"><span style="font-family:"Source Sans 3",sans-serif">Conflict Prevention & De-Escalation School for homeless service providers and nonprofits
<o:p></o:p></span></li></ul>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif">What else is new:
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li style="margin-top:0in;margin-bottom:0in;mso-list:l9 level1 lfo12"><span style="font-family:"Source Sans 3",sans-serif">Facilitator’s guide for group discussions and role play
<o:p></o:p></span></li><li style="margin-top:0in;margin-bottom:0in;mso-list:l9 level1 lfo12"><span style="font-family:"Source Sans 3",sans-serif">Spanish captions will be available on Niche Academy.
<o:p></o:p></span></li><li style="margin-top:0in;margin-bottom:0in;mso-list:l9 level1 lfo12"><span style="font-family:"Source Sans 3",sans-serif">Training will be grouped into 3 series — Core, Intermediate, and Advanced — and numbered so you always know where to start
<o:p></o:p></span></li></ul>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"> To access <i><a href="https://library.ohio.gov/libraries/training-and-development/librarians-guide-to-homelessness">The Librarian’s Guide to Homelessness</a>
</i>core training on Niche Academy, go to the State Library of Ohio’s Training and Professional Development page and click the homelessness training link. Once in Niche Academy, you will be prompted to login or create an account. Certificates will be issued
within Niche Academy after the completion of the core training or webinar. <o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"> <i><a href="https://library.ohio.gov/libraries/training-and-development/librarians-guide-to-homelessness">The Librarian’s Guide to Homelessness</a></i> core training purchased by the
State Library in 2019 and has been renewed through August 2026. The online training, authored by Ryan Dowd, is available for all Ohio public and academic library staff. The four-part training is an empathy-driven approach that provides best practices for
library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe. Archived webinars are available as separate
modules in Niche Academy. <o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"> If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at:
<a href="mailto:ekelsey@library.ohio.gov" target="_blank">ekelsey@library.ohio.gov</a>.
<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"><o:p> </o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif">###<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"><img border="0" width="267" height="79" style="width:2.7812in;height:.8177in" id="x_x_Picture_x0020_1" src="cid:image001.png@01DCDD60.C1595B90" alt="A picture containing text
Description automatically generated"></span><span style="font-family:"Source Sans 3",sans-serif"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Arial",sans-serif;color:#0E3F75">Marsha McDevitt-Stredney</span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Arial",sans-serif;color:#5A5A5A">Director, Marketing & Communications</span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Arial",sans-serif;color:#5A5A5A">State Library of Ohio</span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#5A5A5A;mso-ligatures:standardcontextual">35 E. Chestnut St., Floor 5<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#5A5A5A;mso-ligatures:standardcontextual">Columbus, OH 43215-2477<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#5A5A5A;mso-ligatures:standardcontextual">Tel: 614.644.6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="mailto:marshams@library.ohio.gov"><span style="color:#0070C0">marshams@library.ohio.gov</span></a><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:standardcontextual"><a href="https://library.ohio.gov/"><span style="color:#0070C0">library.ohio.gov</span></a></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-family:"Source Sans 3",sans-serif"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-family:"Source Sans 3",sans-serif"><br>
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<br>
<span style="color:red">CAUTION: This is an external email and may not be safe. If the email looks suspicious, please do not click links or open attachments and forward the email to
<a href="mailto:csc@ohio.gov">csc@ohio.gov </a>or click the Phish Alert Button if available.<br>
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