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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>We do not have virtual cards. A patron must come in to fill out the application. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We did try virtual cards in 2020, but it didn’t work well for us – very few used it – we are small.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We do have eresource cards that we hand out. There isn’t any patron information on them.<o:p></o:p></p><p class=MsoNormal>They do allow Hoopla, Libby, and access Ohio Web Library. Vacationers pick them up sometime, but even those are going down in use. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We do have a 2 FOR ME card, where a child can get a library card just for physical items, excluding DVDs and video games. They can get this card without a parent's signature. They can only have 2 books on it at a time. If there are any that are lost at the start of a new school year, the fees will be cleared. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I felt that having cards expire was poor customer service. I stopped that almost 10 years ago. This means they don’t have to update their info every 3 years. Most notifications are done via text or email. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Our cards are deleted after 3 years of no use. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I do have a few patrons each week that are coming in from surrounding libraries just for our card so they can have Hoopla. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:Aptos;color:black'>Non-Resident Options</span></b><span style='font-size:12.0pt;font-family:Aptos;color:black'>: Do you offer fee-based e-cards for users living outside your tax district? Do you mean out of state? <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;font-family:Aptos;color:black'>We do not charge a fee for residents of Indiana (or any other state) – we have a few who visit. I am not right on the state line, so I don’t have as many as others might. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;font-family:Aptos;color:black'><o:p> </o:p></span></p><p class=MsoNormal>Morgan <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>_____________________________________________________<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>Morgan Paul, Director<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>St Marys Community Public Library<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>St Marys, Ohio<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>419-394-7471<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Arial Rounded MT Bold",sans-serif'>smcpl.org<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> SEO-Members <seo-members-bounces@lists.oplin.org> <b>On Behalf Of </b>Kristina McKown via SEO-Members<br><b>Sent:</b> Thursday, July 9, 2026 3:16 PM<br><b>To:</b> seo-members@lists.oplin.org<br><b>Subject:</b> [SEO-Members] Inquiry: E-Card Eligibility and Privileges Policies<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:Aptos;color:black'>Hi everyone!<o:p></o:p></span></p></div><div style='margin-top:9.0pt;margin-bottom:12.0pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:Aptos;color:black'>Our library is currently reviewing its digital services, and we are looking to update our e-card policies. To ensure we are alignment with best practices, we are gathering data from other libraries regarding how you manage virtual registrations.<o:p></o:p></span></p></div><div style='margin-top:9.0pt;margin-bottom:12.0pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:Aptos;color:black'>If you have a moment, could you please share how your library handles the following?<o:p></o:p></span></p></div><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:Aptos;color:black'>Eligibility</span></b><span style='font-size:12.0pt;font-family:Aptos;color:black'>: How do you verify residency or employment within your service area for completely virtual applicants?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:Aptos;color:black'>Privileges & Limits</span></b><span style='font-size:12.0pt;font-family:Aptos;color:black'>: Do e-card holders get identical access to digital resources (e.g., Hoopla, Libby, databases) compared to physical cardholders?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:Aptos;color:black'>Physical Borrowing</span></b><span style='font-size:12.0pt;font-family:Aptos;color:black'>: Are e-card holders permitted to place holds on or check out physical materials, or must they upgrade to a traditional card first?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:Aptos;color:black'>Expiration & Renewal</span></b><span style='font-size:12.0pt;font-family:Aptos;color:black'>: What is the lifespan of an e-card, and can users renew them online or do they need to visit a branch?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:Aptos;color:black'>Non-Resident Options</span></b><span style='font-size:12.0pt;font-family:Aptos;color:black'>: Do you offer fee-based e-cards for users living outside your tax district?<o:p></o:p></span></p><div style='margin-top:9.0pt;margin-bottom:12.0pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:Aptos;color:black'>If you have a policy document or a link to your online terms of service that you could share, that would be incredibly helpful. Thank you so much for your time and for helping us improve our digital services.<o:p></o:p></span></p></div><div style='margin-top:9.0pt;margin-bottom:12.0pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:Aptos;color:black'>Best regards,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:Aptos;color:black'><o:p> </o:p></span></p></div><div id=Signature><p class=elementtoproof><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#777777;background:white'>Kristina McKown- Circulation Services Specialist</span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#777777'><br><span style='background:white'>Carnegie Public Library of Fayette County Ohio</span></span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#777777'><br><span style='background:white'>127 S North St</span><br><span style='background:white'>Washington Court House, OH 43160</span><br><span style='background:white'>740-335-2540</span><br></span><a href="http://www.cplwcho.org/"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;background:white'>www.cplwcho.org</span></a><o:p></o:p></p><p class=elementtoproof style='background:white'><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black'><img border=0 width=106 height=49 style='width:1.1041in;height:.5104in' id="image_0" src="cid:image001.jpg@01DD0FB8.7231FA60" alt="cid:70f118b3-2342-4759-b881-08d9765bbc44"></span><o:p></o:p></p></div></div></body></html>