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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><i><u><span style="font-size:18.0pt">Required Maintenance<o:p></o:p></span></u></i></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><i><u><span style="font-size:18.0pt"><o:p><span style="text-decoration:none"> </span></o:p></span></u></i></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt">For staff designated in your library, you may begin your monthly maintenance reports today.<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><i><u><span style="font-size:14.0pt">The following reports can be obtained from your Special User Account or from Item Group Editor (IGE)<o:p></o:p></span></u></i></b></p>
<p class="MsoListParagraphCxSpFirst"><b><i><span style="font-size:12.0pt;line-height:115%;color:red">(Special Users are YOUR libraries 3 letter code and MISSING, MENDING and DISPLAY)<o:p></o:p></span></i></b></p>
<p class="MsoListParagraphCxSpMiddle"><span style="font-size:14.0pt;line-height:115%;color:red"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpMiddle" style="color:red;margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo1">
<b><span style="font-size:14.0pt;line-height:115%;color:windowtext">XXXMISSING</span></b><span style="font-size:14.0pt;line-height:115%;color:windowtext">----</span><span style="font-size:14.0pt;line-height:115%;color:black">Please check your shelves and if
any items are found please check them in. Any item<i> </i>checked out to your libraries designated MISSING user will be removed from system after 4 months if not found.</span><span style="font-size:14.0pt;line-height:115%"><o:p></o:p></span></li></ul>
<p class="MsoListParagraphCxSpMiddle"><span style="font-size:14.0pt;line-height:115%;color:red"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo1">
<b><span style="font-size:14.0pt;line-height:115%">XXXMENDING</span></b><span style="font-size:14.0pt;line-height:115%">----
<span style="color:black">Please check your shelves, and check with staff that are responsible for repairing or replacing these items. If any items are found, or have been repaired or replaced, please check them in. Any item<i>
</i>checked out to your libraries designated MENDING user will be removed from system after 12 months.</span><o:p></o:p></span></li></ul>
<p class="MsoListParagraphCxSpMiddle"><span style="font-size:14.0pt;line-height:115%"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo1">
<b><span style="font-size:14.0pt;line-height:115%">XXXDISPLAY</span></b><span style="font-size:14.0pt;line-height:115%">---Please check your display areas for these items. If not found in the display areas, check your shelves. If items are found, please check
them in.<b> </b>The Advisory Committee recommends that items belonging to other libraries be on display for only one loan period.
<b> </b></span><b><i><span style="font-size:12.0pt;line-height:115%"><o:p></o:p></span></i></b></li></ul>
<p class="MsoListParagraphCxSpMiddle"><i><span style="font-size:12.0pt;line-height:115%;color:red"><o:p> </o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle"><b><i><span style="font-size:12.0pt;line-height:115%;color:red">Note: You may not have access to Item Group Editor. Item Group Editor is available when logging in as a TECH or MANAGER. You will need to type the policy,
in ALL CAPS, in the Current Location field to obtain your lists, then copy and paste the results.<o:p></o:p></span></i></b></p>
<p class="MsoListParagraphCxSpMiddle"><b><i><span style="font-size:12.0pt;line-height:115%;color:red"><o:p> </o:p></span></i></b></p>
<p class="MsoListParagraphCxSpMiddle"><b><i><span style="font-size:12.0pt;line-height:115%;color:red"><o:p> </o:p></span></i></b></p>
<p class="MsoListParagraphCxSpLast"><b><i><span style="font-size:12.0pt;line-height:115%;color:red"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal"><b><i><u><span style="font-size:14.0pt">The following reports can be obtained from Item Group Editor<o:p></o:p></span></u></i></b></p>
<p class="MsoListParagraphCxSpFirst"><span style="font-size:14.0pt;line-height:115%"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2">
<b><span style="font-size:14.0pt;line-height:115%">LOST-ASSUM</span></b><span style="font-size:14.0pt;line-height:115%"> ----<span style="color:red">
</span><span style="color:black">Please check your shelves and if any items are found please check them in. If using Unique Management for collection purposes,
</span>SEO <b><i><u>does not</u></i></b> recommend deleting LOST-ASSUM items, or checking out LOST-ASSUM items to your XXXDISCARD user. <b><o:p></o:p></b></span></li></ul>
<p class="MsoListParagraphCxSpMiddle"><b><span style="font-size:14.0pt;line-height:115%"><o:p> </o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo1">
<b><span style="font-size:14.0pt;line-height:115%">LOST-CLAIM</span></b><span style="font-size:14.0pt;line-height:115%"> ----<span style="color:red">
</span><span style="color:black">Please check your shelves and if any items are found please check them in. If using Unique Management for collection purposes,
</span>SEO <b><i><u>does not</u></i></b> recommend deleting LOST-CLAIM items, or checking out LOST-CLAIM items to your XXXDISCARD user. <b><o:p></o:p></b></span></li></ul>
<p class="MsoListParagraphCxSpLast"><b><span style="font-size:14.0pt;line-height:115%"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><i><u><span style="font-size:14.0pt">The following report is Scheduled to run for Each Library on the 10<sup>th</sup> of Every Month</span></u></i></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst"><b><span style="font-size:14.0pt;line-height:115%"><o:p> </o:p></span></b></p>
<p class="MsoListParagraphCxSpMiddle"><b><span style="font-size:14.0pt;line-height:115%">INTRANSIT</span></b><span style="font-size:14.0pt;line-height:115%">----<span style="color:black"> Please check your shelves and if any items are found please check them
in. </span> <b>SEO recommends your library submit a claim with Priority Dispatch for any of your items that have been in-transit for 30 days.
</b> Please submit a </span><a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ohio.gov%2Fservices-for-libraries%2Fstatewide-delivery%2Fstatewide-delivery-customer-service%2F&data=01%7C01%7Cjbond%40library.ohio.gov%7Cc57fc0772e2a4d7e0e5208d4025dac67%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0&sdata=bhLEsBUlnMtSBlXs%2FgASCyC2FfkgfMobFxbAulNBZC0%3D&reserved=0"><span style="font-size:14.0pt;line-height:115%">Delivery
Customer Service Form</span></a><span style="font-size:14.0pt;line-height:115%"> to file a claim for
<b>your</b> lost items. After submitting your claim form, please check the item out to
</span><b><span style="font-size:16.0pt;line-height:115%">your </span></b><span style="font-size:14.0pt;line-height:115%">XXXMISSING user.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast"><b><span style="font-size:14.0pt;line-height:115%"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><i><u><span style="font-size:14.0pt">SEO Recommends the following:<o:p></o:p></span></u></i></b></p>
<p class="MsoNormal"><b><i><u><span style="font-size:14.0pt"><o:p><span style="text-decoration:none"> </span></o:p></span></u></i></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">User Holds to Expire Soon</span></b><span style="font-size:14.0pt">---<b><i><span style="color:red">
</span></i></b>SEO can create a report in WorkFlows that will list your patrons with holds about to expire. We can deliver it to the login of your choice. (i.e.: CIRC, TECH or MANAGER)<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2">
<span style="font-size:14.0pt;line-height:115%">With this report you can determine why your patron’s holds have not been filled. For example, was it the only item on the record and it is lost/missing
<b><i>or</i></b> has the patron suspended their hold?<o:p></o:p></span></li></ul>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Tips:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="circle">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l2 level1 lfo3">
<i><span style="font-size:14.0pt;line-height:115%">Be sure to check your shelves for items identified on your lists.
<o:p></o:p></span></i></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l2 level1 lfo3">
<i><span style="font-size:14.0pt;line-height:115%">Always be sure to check-in any items you find using the Check-In Wizard.
<o:p></o:p></span></i></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l2 level1 lfo3">
<i><span style="font-size:14.0pt;line-height:115%">Remember that a last activity date range can be selected in Item Group Editor.<o:p></o:p></span></i></li></ul>
<p class="MsoNormal"><i><span style="font-size:14.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">The SEO Symphony WorkFlows Team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="98" height="100" style="width:1.0208in;height:1.0416in" id="Picture_x0020_1" src="cid:image001.png@01D5F06A.EB56EDC0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Nicole Brown<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Library Information Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">State Library of Ohio<br>
SEO Library Center<br>
40780 Marietta Road, Caldwell, Ohio 43724<br>
Phone: 740-783-5705 1-877-552-4262<br>
Fax: 740-783-3203; 800-446-4804<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://support.servingeveryohioan.org/"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">support.servingeveryohioan.org</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><br>
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