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<p class="MsoNormal"><span style="font-size:12.0pt">The SEO team is happy to announce that we will be implementing a new help desk solution for our
<a href="http://support.servingeveryohioan.org/">Support Site</a> on <b>Wednesday, February 24, 2021.</b>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">In early December, SEO was made aware that our current vendor H2Desk was ceasing operations. The SEO team evaluated three help desk solutions and agreed upon FreshDesk. While this move was not anticipated,
we are excited to offer a modern interface and additional features that FreshDesk offers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">With the move to FreshDesk, it has become necessary that
<u>library staff members create an account in order to submit tickets</u>. The registration process is streamlined, and instructions are attached to this e-mail. We encourage staff to begin registering for accounts today.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">For now, you can access the FreshDesk portal at
<a href="https://seoservicecenter.freshdesk.com/">https://seoservicecenter.freshdesk.com/</a>. Beginning February 24, the current support URL,
<a href="http://support.servingeveryohioan.org">http://support.servingeveryohioan.org</a>, will be updated to FreshDesk.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The SEO team appreciates your patience during this transition. If you need assistance in creating an account, please do not hesitate to contact SEO at 1-877-552-4262 or
<a href="mailto:support@servingeveryohioan.org">support@servingeveryohioan.org</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><a href="https://servingeveryohioan.org/meet-our-team/">The SEO Team</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><img border="0" width="209" height="216" style="width:2.175in;height:2.25in" id="Picture_x0020_1" src="cid:image003.png@01D70615.F88B5640"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b>Jay Miley<o:p></o:p></b></p>
<p class="MsoNormal">Library Customer Services Manager, SEO Service Center<o:p></o:p></p>
<p class="MsoNormal">State Library of Ohio<o:p></o:p></p>
<p class="MsoNormal">40780 Marietta Road, Caldwell, Ohio 43724<o:p></o:p></p>
<p class="MsoNormal">Phone: 1-877-552-4262<o:p></o:p></p>
<p class="MsoNormal">Fax: 1-800-446-4804<o:p></o:p></p>
<p class="MsoNormal"><a href="servingeveryohioan.org"><span style="color:blue">servingeveryohioan.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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