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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">Greetings</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"> everyone,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111">This is a friendly reminder of the Symphony system's upgrade to version 3.7.1 on Monday, April 12<sup>th</sup></span></b><b><sup><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">,</span></sup></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">
2021, </span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111">from
</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">12</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111">:00 am to 8:00 am.</span></b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#C55A11">Services that will be impacted during the upgrade from 12:00 am to 8:00 am:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">SIP Services (Overdrive - ODL, Lynda.com, Self-check, Hoopla, PC Management, Hold Lockers)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Enterprise Holds<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Symphony Workflows Access<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">BC Mobile (SEO Libraries App)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Regards,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Your SEO Team<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Stewart, John <br>
<b>Sent:</b> Monday, March 29, 2021 3:21 PM<br>
<b>To:</b> seo-updates@lists.oplin.org; seo-tech@lists.oplin.org<br>
<b>Subject:</b> UPGRADE INSTRUCTIONS - Symphony system to version 3.7.1 on Monday, April 12th, 2021, at 12:00 am.<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#0070C0">Upgrade Instructions:
</span></b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">The SEO Team has provided two options
</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">for</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111"> your library to upgrade your staff workstations.<o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:#111111;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;mso-list:l3 level1 lfo1;background:white">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Some locations may choose to upgrade staff workstations at the close of business on April 9,10, or 11, depending on your library's hours of operation. This is the preferred method to prevent
any possible delays Monday morning. <b>If your location chooses this option, they must not reconnect to the Symphony Server until Monday
</b></span><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">m</span></b><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">orning</span></b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">
after the upgrade has concluded, or they may downgrade the client software to the previous version</span><span style="font-size:10.5pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></li><ul type="disc">
<li class="MsoNormal" style="color:#0563C1;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;mso-list:l3 level2 lfo1;background:white">
<b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#002060"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000304689">Option 1 Instructions</a></span></b><span class="MsoHyperlink"><o:p></o:p></span></li></ul>
</ol>
<ol start="2" type="1">
<li class="MsoNormal" style="color:#111111;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;mso-list:l4 level1 lfo2;background:white">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Some may choose to upgrade Monday morning upon connection to the system. You may experience some delays with the upgrade process depending on how many locations select this option</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">,</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">
as the update</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">d</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"> client will be installed upon login to Symphony</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">
Workflows</span><o:p></o:p></li><ul type="disc">
<li class="MsoNormal" style="color:#0563C1;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;mso-list:l4 level2 lfo2;background:white">
<b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#002060"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000301272">Option 2 Instructions</a></span><span class="MsoHyperlink"><o:p></o:p></span></b></li></ul>
</ol>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;background:white">
<span style="font-size:12.0pt;color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;background:white">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#002060"><a href="https://support.servingeveryohioan.org/support/solutions/folders/69000267537">Symphony Upgrade Page</a> with FAQ<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#C55A11">Services that will be impacted during the upgrade from 12:00 am to 8:00 am:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">BC Mobile (SEO Libraries App)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Enterprise Holds<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">SIP Services (Overdrive - ODL, Lynda.com, Self-check, Hoopla, PC Management, Hold Lockers)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Symphony Workflows Access<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;background:white">
<b><span style="font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:#002060"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">Regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">Your SEO Team<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Stewart, John <br>
<b>Sent:</b> Monday, March 15, 2021 10:00 AM<br>
<b>To:</b> <a href="mailto:seo-updates@lists.oplin.org">seo-updates@lists.oplin.org</a>;
<a href="mailto:seo-tech@lists.oplin.org">seo-tech@lists.oplin.org</a><br>
<b>Subject:</b> UPGRADE NOTICE - Symphony system to version 3.7.1 on Monday, April 12th, 2021, at 3:00 am.<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">Greetings</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"> everyone,<o:p></o:p></span></p>
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<b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111">This email is to
</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">remind</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111"> you of an upcoming upgrade</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">
</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111">of the Symphony system to version 3.7.1 on Monday, April 12<sup>th</sup></span></b><b><sup><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">,</span></sup></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">
2021, </span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111">at
</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">12</span></b><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111">:00 am.</span></b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#111111"><o:p></o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#C55A11">Services that will be impacted during the upgrade from 12:00 am to 8:00 am:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">SIP Services (Overdrive - ODL, Lynda.com, Self-check, Hoopla, PC Management, Hold Lockers)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Enterprise Holds<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Symphony Workflows Access<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">BC Mobile (SEO Libraries App)<o:p></o:p></span></li></ul>
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<b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#0070C0">Upgrade Instructions will be made available as soon as we receive access to the new 3.7.1 Symphony Workflows client and do some testing in-house.<o:p></o:p></span></b></p>
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<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">The SEO Team will provide two options
</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">for</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111"> your library to upgrade your staff workstations.</span><span style="font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:#111111"><o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:#111111;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;mso-list:l5 level1 lfo4;background:white">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Some locations may choose to upgrade staff workstations at the close of business on April 9,10, or 11, depending on your library's hours of operation. This is the preferred method to prevent
any possible delays Monday morning. <b>If your location chooses this option, they must not reconnect to the Symphony Server until Monday
</b></span><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">m</span></b><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">orning</span></b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">
after the upgrade has concluded, or they may downgrade the client software to the previous version</span><span style="font-size:10.5pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></li></ol>
<ol start="2" type="1">
<li class="MsoNormal" style="color:#111111;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:10.0pt;mso-list:l1 level1 lfo5;background:white">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Some may choose to upgrade Monday morning upon connection to the system. You may experience some delays with the upgrade process depending on how many locations select this option</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">,</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">
as the update</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">d</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"> client will be installed upon login to Symphony</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">
Workflows</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">.</span><span style="font-size:10.5pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></li></ol>
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<b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:#385723">This release includes several bug fixes, security, and feature enhancements that the SEO Service Teams will review after the upgrade for future use by members.</span></b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">
<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">A few feature enhancements include:</span><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#385723"><o:p></o:p></span></b></p>
<ul type="disc">
<li class="MsoListParagraph" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;mso-list:l2 level1 lfo6;background:white">
<strong><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#222222">Symphony Manage Hold Shelf wizard enhancements</span></strong><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="color:#222222;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo6">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">A holds count based on search result criteria (Active, Cancelled, Expired, Suspended) <o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo6">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">A way to define the default order of search result columns<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo6">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Resizing options for the search results and items processed panes<o:p></o:p></span></li></ul>
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo6">
<strong><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#222222">Symphony Receive Multiple Orders wizard enhancements</span></strong><strong><span style="font-family:"Calibri",sans-serif;font-weight:normal"><o:p></o:p></span></strong></li><ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo6">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#222222">View the number of holds tied to a title on order</span><o:p></o:p></li><li class="MsoNormal" style="color:#222222;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo6">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Define a bib tag such as a 092 to display within search results<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo6">
<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Display order line notes for instructing staff on how to process materials<o:p></o:p></span></li></ul>
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<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">Regards,</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">
</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">You</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">r</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#111111">
SEO Team</span><span style="font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:#111111">
</span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="152" height="158" style="width:1.5833in;height:1.65in" id="gmail-m_694083954942977329gmail-m_7243124229296085822Picture_x0020_1" src="cid:image002.jpg@01D72C60.18EAC2C0"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">John Stewart</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Director of Operations and Technology, SEO Library Consortium</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">State Library of Ohio</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Road, Caldwell, Ohio 43724</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Phone: 1-877-552-4262</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Fax: 1-800-446-4804</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://servingeveryohioan.org/" target="_blank"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:blue">servingeveryohioan.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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