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<p class="MsoNormal">The information below was provide to the Statewide Delivery Listserv by Jamie Pardee and we at SEO wanted to make sure everyone saw it.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="color:#2F5496"><img width="152" height="158" style="width:1.5833in;height:1.65in" id="Picture_x0020_8" src="cid:image001.jpg@01D7733E.4475DAE0"></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Mr. Jamie Price<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Library Assistant/Delivery Services Coordinator/Facilities<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">State Library of Ohio<br>
SEO Service Center<br>
40780 Marietta Road, Caldwell, Ohio 43724<br>
Phone: 740-783-5705 1-877-552-4262<br>
Fax: 740-783-3203; 800-446-4804<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://support.servingeveryohioan.org/"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">support.servingeveryohioan.org</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><br>
</span><span style="color:#1F497D"><a href="../../../../../marshams/Documents/Logo-2013/Logo-Branding/Final/Word%20Templates/servingeveryohioan.org"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">servingeveryohioan.org</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="../../../../../marshams/Documents/Logo-2013/Logo-Branding/Final/Word%20Templates/library.ohio.gov"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">library.ohio.gov</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><a href="http://www.facebook.com/people/StateLibraryof-Ohio/100000063363765" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_2" src="cid:image002.png@01D7733E.4475DAE0" alt="Description: Facebook logo - links to the State LIbrary of Ohio's facebook page"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#1F497D">
</span></i></b><a href="https://twitter.com/seolibraryctr" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_3" src="cid:image004.png@01D7733E.4475DAE0" alt="Description: Twitter logo - links to the State Library of Ohio's Twitter page"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#1F497D"> </span></i></b><a href="http://library.ohio.gov/blog/" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="31" height="31" style="width:.325in;height:.325in" id="Picture_x0020_4" src="cid:image005.jpg@01D7733E.4475DAE0" alt="Description: Blog logo - Links to the State Library of Ohio's blog"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#1F497D"> </span></i></b><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#1F497D"> </span></b><a href="http://pinterest.com/SEOLibraryCtr/"><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none"><img border="0" width="31" height="31" style="width:.325in;height:.325in" id="Picture_x0020_5" src="cid:image006.png@01D7733E.4475DAE0"></span></b></a><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#1F497D"> </span></b><a href="http://youtube.com/SEOLibrary"><span style="font-size:9.0pt;font-family:"Arial Unicode MS",serif;color:white;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_6" src="cid:image007.png@01D7733E.4475DAE0" alt="YouTube Videos"></span></a><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#1F497D"><br>
</span></b><span style="color:#1F497D"><a href="http://library.ohio.gov/state-librarian/share-your-story"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">Share Your Story</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">
by telling us how a <br>
State Library service or resource helped <br>
you or your library.</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:purple"><img border="0" width="185" height="188" style="width:1.925in;height:1.9583in" id="Picture_x0020_7" src="cid:image008.jpg@01D7733E.4475DAE0" alt="jamieprice2"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Statelibdelivery <statelibdelivery-bounces@lists.library.ohio.gov>
<b>On Behalf Of </b>jpardee--- via Statelibdelivery<br>
<b>Sent:</b> Wednesday, July 7, 2021 2:35 PM<br>
<b>To:</b> State Library Delivery discussion list <statelibdelivery@lists.library.ohio.gov><br>
<b>Cc:</b> Pardee, Jamie <jpardee@library.ohio.gov><br>
<b>Subject:</b> [statelibdelivery] Statewide Delivery Update<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The State Library of Ohio and OhioLINK met with STAT Courier for a regularly scheduled update call this morning.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
Today is the 4<sup>th</sup> day of the contract with STAT. We will continue to meet with key staff members throughout this transition and beyond. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">A major issue in this transition was due to scheduled stops Priority may have missed at the end of June.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">STAT ordered 4,500 totes and there have been delays in STAT receiving them.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
To date, they have only received 3000 totes. A shipment for the last 1500 is two weeks overdue. STAT is working to get those totes delivered ASAP. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The reduced number of totes at the onset, combined with the deliveries Priority missed in June have created a backlog of materials to be sorted at the warehouses. STAT
is hiring more sorters this week and those sorters will be working over the weekend to address this backlog. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">STAT will add two routes to the Cleveland hub and one in Toledo to address the volume in those areas.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
With the addition of these routes, we will update delivery labels next week. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">There has been some driver turnover, as is to be expected with any change in vendor and given the short time frame for the transition. However, drivers will be working
all assigned routes as of tomorrow, including some recent hires starting their routes.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Steps you can take now: <o:p></o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">If you are at a library that a driver from STAT has not yet visited, please email Jamie Pardee (<a href="mailto:jpardee@library.ohio.gov" target="_blank">jpardee@library.ohio.gov</a>)
with the Subject line: NO DRIVER today. Or, you can use the Delivery Customer Service Form at
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ohio.gov%2Fservices-for-libraries%2Fstatewide-delivery%2Fstatewide-delivery-customer-service%2F&data=04%7C01%7Cwprice%40library.ohio.gov%7Cbb3f9f89f99a4b94fbf408d94175fcd9%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637612797282971642%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9pRLWXzFYIVU%2FbKb60UXjdkyDrJnQaoGN2haKVaM9m4%3D&reserved=0">
https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/</a>. <o:p></o:p></span></li></ol>
<ol style="margin-top:0in" start="2" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo6"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Please be sure you are using the most up-to-date labels. All materials using the labels for Priority are being shipped to the State
Library of Ohio and will cause further delays. <o:p></o:p></span></li></ol>
<ol style="margin-top:0in" start="3" type="1">
<li class="MsoNormal" style="mso-list:l4 level1 lfo9"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.library.ohio.gov%2Fmailman%2Flistinfo%2Fstatelibdelivery&data=04%7C01%7Cwprice%40library.ohio.gov%7Cbb3f9f89f99a4b94fbf408d94175fcd9%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637612797282971642%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Rki746kqqg%2BbNqum4SUI25LW8haHdlrSPMAykzCLrSk%3D&reserved=0" target="_blank">
statelibdelivery listserv</a> for delivery is an opt-in listserv. Please be sure at least one person from every delivery location subscribes to this listserv at
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.library.ohio.gov%2Fmailman%2Flistinfo%2Fstatelibdelivery&data=04%7C01%7Cwprice%40library.ohio.gov%7Cbb3f9f89f99a4b94fbf408d94175fcd9%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637612797282981600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qOF9m2oUUU1H%2F3E%2FTE0nlGEh6nboXdxmeRexVaKO5yQ%3D&reserved=0" target="_blank">
https://lists.library.ohio.gov/mailman/listinfo/statelibdelivery</a>. <o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">As with any major contract change, we expected to see some challenges as we transitioned vendors.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
While we are working through these, we sincerely appreciate your patience and understanding. We apologize for problems that have been created for patrons, some of whom have been waiting for their materials for over four weeks. A significant increase in the
materials delivered is expected starting on Monday to get through this backlog. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Another update with STAT will be Friday afternoon and we will share new information after that meeting. The fastest way to get these updates is to subscribe to the
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.library.ohio.gov%2Fmailman%2Flistinfo%2Fstatelibdelivery&data=04%7C01%7Cwprice%40library.ohio.gov%7Cbb3f9f89f99a4b94fbf408d94175fcd9%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637612797282981600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qOF9m2oUUU1H%2F3E%2FTE0nlGEh6nboXdxmeRexVaKO5yQ%3D&reserved=0" target="_blank">
statelibdelivery listserv</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jamie<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><img border="0" width="96" height="101" style="width:1.0in;height:1.05in" id="Picture_x0020_11" src="cid:image003.jpg@01D7733E.44934DF0"></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:navy"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:navy">Jamie Pardee<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:navy">Chief Fiscal Officer<b><br>
</b>The State Library of Ohio</span><span style="font-size:9.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:navy">274 E. First Avenue</span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:navy">Columbus, Ohio 43201</span><span style="font-size:9.0pt;font-family:"Times New Roman",serif;color:navy"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:navy"><a href="mailto:jpardee@library.ohio.gov">jpardee@library.ohio.gov</a></span><span style="font-size:9.0pt;font-family:"Times New Roman",serif;color:navy"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flibrary.ohio.gov%2F&data=04%7C01%7Cwprice%40library.ohio.gov%7Cbb3f9f89f99a4b94fbf408d94175fcd9%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637612797282991555%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w6f42wwtiohRscLbDy4n7EyVcsCDF0zuHMjt507eXUo%3D&reserved=0"><span style="color:blue">library.ohio.gov</span></a><o:p></o:p></span></p>
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