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<span style="font-family: Tahoma, Geneva, sans-serif;">Hello everyone,</span></div>
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<span style="font-family: Tahoma, Geneva, sans-serif;">We had a few emails asking for clarification concerning the Claims Returned feature. </span></div>
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<li><span><span style="margin: 0px; font-family: Tahoma, Geneva, sans-serif;"><i>Question: My staff told me that we cannot mark another library's items as claims returned and that it was an SEO rule, so other libraries can track their items. Is that true, or
are we able to mark another libraries item as claims returned on our patron's record?</i></span></span></li></ol>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;"><span style="font-family: Tahoma, Geneva, sans-serif;"><u>Answer</u>: It
</span><span style="font-family: Tahoma, Geneva, sans-serif;"><u>WAS</u></span><span style="font-family: Tahoma, Geneva, sans-serif;"> an unwritten rule that you only put your own items in claims returned. But it's now a WRITTEN rule. I edited the documentation
to reflect that you only put YOUR items in Claims Returned status. I added that you CAN contact the owning library to ask for permission to place their item in Claims Returned. Some libraries do not use the feature so please respect their policy. </span></div>
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<li><span style="font-family: Tahoma, Geneva, sans-serif;"><i>Question: Is there any way to make this not show up forever on the patron's record in the checked out list? Patrons get upset because it continues to show up in the checked out list. They don't understand
it even when explained that it clearly states "claims returned" It would be nice if it could be in a note field or another field that only we can see.</i></span></li></ol>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;"><span style="font-family: Tahoma, Geneva, sans-serif;"><u>Answer</u>: By default, claims returned items do not display in the checkout tab in the online catalog. However, accruing fines
</span><span style="font-family: Tahoma, Geneva, sans-serif;"><u>will</u></span><span style="font-family: Tahoma, Geneva, sans-serif;"> display. To remedy this, when you are placing an item in claims returned status use a return date that is
</span><span style="font-family: Tahoma, Geneva, sans-serif;"><u>on or before</u></span><span style="font-family: Tahoma, Geneva, sans-serif;"> the actual the due date. </span></div>
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<div style=""><font face="Tahoma, Geneva, sans-serif">Thank you for your questions. </font></div>
<div style=""><font face="Tahoma, Geneva, sans-serif">Misty</font></div>
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<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria"><span style="color:rgb(12,100,192)"><b><i>Misty Wyscarver</i></b></span></font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria">Trainer</font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria">SEO Service Center </font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria">40780 Marietta Road</font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria">Caldwell OH, 43724</font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria"><a href="mailto:mjanusik@library.ohio.gov" title="mailto:mjanusik@library.ohio.gov
Ctrl+Click or tap to follow the link">mwyscarver@library.ohio.gov</a></font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria">Phone: 877-552-4262</font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria">Fax: 800-446-4804</font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria"><a href="http://servingeveryohioan.org">http://servingeveryohioan.org</a></font></p>
<p style="margin-top:0px; margin-bottom:0px"><font face="Cambria">Visit <a href="http://support.servingeveryohioan.org">
http://support.servingeveryohioan.org</a> for support, documentation and more !</font></p>
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