<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Good morning,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have received an update from OPLIN that the issue with the SMS carrier has been resolved.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">John<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Karl Jendretzky <karl@oplin.ohio.gov> <br>
<b>Sent:</b> Monday, September 13, 2021 4:58 PM<br>
<b>To:</b> OPLINTECH <OPLINTECH@lists.oplin.org>; oplinlist@lists.oplin.org<br>
<b>Subject:</b> Service RESTORED - OPLIN SMS Gateway<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Good afternoon all,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Our vendor issue has been resolved, and the SMS is flowing again!<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Currently catching up on the queue, but things should be back to normal shortly.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">I've followed up with the vendor to better identify the root cause and hopefully avoid it in the future. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Sorry again for the disruption.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Karl Jendretzky<br>
Technology Projects Manager</span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Ohio Public Library Information Network<br>
(614) 728-1515<br>
<a href="mailto:karl@oplin.ohio.gov" target="_blank">karl@oplin.ohio.gov</a></span><o:p></o:p></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Sat, Sep 11, 2021 at 9:03 AM Karl Jendretzky <<a href="mailto:karl@oplin.ohio.gov">karl@oplin.ohio.gov</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Good morning all, <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">I'm continuing to hold outbound text messages while our SMS vendor works with peers on their deliverability issue. I've contacted them this morning to let them know I'm watching for updates, and am
ready to flip the system back on once their issue is resolved.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Apologies for the extended delay. I'll follow up with new information as it becomes available.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Karl Jendretzky<br>
Technology Projects Manager</span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Ohio Public Library Information Network<br>
(614) 728-1515<br>
<a href="mailto:karl@oplin.ohio.gov" target="_blank">karl@oplin.ohio.gov</a></span><o:p></o:p></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Fri, Sep 10, 2021 at 10:44 AM Karl Jendretzky <<a href="mailto:karl@oplin.ohio.gov" target="_blank">karl@oplin.ohio.gov</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Good morning,<br>
<br>
We've detected a deliverability issue with our SMS carrier, and have temporarily halted sending text messages from the OPLIN SMS gateway. A troubleshooting ticket has been opened with the carrier.<br>
<br>
The OPLIN SMS gateway will still accept emails from libraries, but they'll be queued until the vendor gives the all clear to resume. The issue began yesterday (9/9). All impacted messages have been identified and will be resent by the OPLIN gateway.<br clear="all">
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">More to follow, thanks!<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Karl Jendretzky<br>
Technology Projects Manager</span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Ohio Public Library Information Network<br>
(614) 728-1515<br>
<a href="mailto:karl@oplin.ohio.gov" target="_blank">karl@oplin.ohio.gov</a></span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br>
<br>
<br>
<b><span style="color:red">CAUTION:</span></b><span style="color:red"> This is an external email and may not be safe. If the email looks suspicious, please do not click links or open attachments and forward the email to
<a href="mailto:csc@ohio.gov">csc@ohio.gov </a>or click the Phish Alert Button if available.
<br>
<br>
<br>
</span><o:p></o:p></p>
</div>
</body>
</html>