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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:12.0pt">Hello, everyone.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The SEO Team is pleased to announce that we will be implementing new e-mail hold notices powered by PatronPoint on
<b>Monday, February 7</b>.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Benefits & Features:</span></b><o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Branded with your library logo</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Cover images</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Link to My Account</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Pickup by date listed for each item</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">New SMS verbiage: Hi <name>. You have item(s) to pickup at <pickup location>.</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Patron engagement measurements (e-mail sent/viewed tracking)</span><o:p></o:p></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Here’s a link to a sample hold notice:
<a href="https://seooh.patronpoint.com/email/view/61f84ee37f2c2675299799">https://seooh.patronpoint.com/email/view/61f84ee37f2c2675299799</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Other Changes:</span></b><o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo2"><span style="font-size:12.0pt">Notices will now be sent at 9 am and 4 pm</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo2"><span style="font-size:12.0pt">Subject line: Your library hold is ready for pickup!</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo2"><span style="font-size:12.0pt">Sender: noreply@servingeveryohioan.org</span><o:p></o:p></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Spanish Language Notices</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Did you know that your notices can be sent in Spanish? To change the language of the notices for specific users, go to the
<b>Demographics </b>tab in the <b>Modify User</b> wizard. Change the language to <b>
SPANISH</b> and save.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Users with Multiple E-Mail Addresses</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Please separate multiple e-mail addresses with a comma which is the PatronPoint standard. Any e-mail addresses separated by a semicolon has been updated.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s Next?</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">In the next month, overdue notices will be tested with PatronPoint. After that release, courtesy notices will be implemented.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The SEO Team would like to thank our test libraries:</span><o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt">Bluffton Public Library</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt">Guernsey County Public Library</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt">Mercer County District Library</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="font-size:12.0pt">Pemberville Public Library</span><o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">A staff guide is attached outlining the changes as well as instructions on how to update notices to Spanish.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you have any other questions about our new notices, please open a ticket at
<a href="http://support.servingeveryohioan.org">http://support.servingeveryohioan.org</a> or e-mail
<a href="mailto:support@servingeveryohioan.org">support@servingeveryohioan.org</a>. </span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><a href="https://servingeveryohioan.org/meet-our-team/">The SEO Team.</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><img border="0" width="194" height="200" style="width:2.0208in;height:2.0833in" id="Picture_x0020_1" src="cid:image001.png@01D81840.8BC66C00"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b>Jay Miley<o:p></o:p></b></p>
<p class="MsoNormal">Library Customer Services Manager, SEO Service Center<o:p></o:p></p>
<p class="MsoNormal">State Library of Ohio<o:p></o:p></p>
<p class="MsoNormal">40780 Marietta Road, Caldwell, Ohio 43724<o:p></o:p></p>
<p class="MsoNormal">Phone: 1-877-552-4262<o:p></o:p></p>
<p class="MsoNormal">Fax: 1-800-446-4804<o:p></o:p></p>
<p class="MsoNormal"><a href="servingeveryohioan.org"><span style="color:blue">servingeveryohioan.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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