<div dir="ltr"><div>Thanks John. And a question. Will holds continue to trap if a checked out item is checked in, regardless of where the hold was placed or what library owns the item? For example, there are 130 holds now on Reminders of Him, the new Colleen Hoover book. I assume those holds will continue to trap and fill as items are returned and checked in. Will new holds, placed beginning on the 28th, function in the same way? <br></div><div>Thanks<br></div><div><br></div><div><br></div><div><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div><div><div><div>Tom Dillie, Director<br></div>Minerva Public Library<br></div>677 Lynnwood Dr.<br></div>Minerva OH 44657<br></div>330-868-4101<br></div><a href="http://www.minervalibrary.info" target="_blank">www.minervalibrary.info</a><br></div></div></div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Feb 25, 2022 at 12:04 PM <a href="mailto:jstewart@library.ohio.gov">jstewart@library.ohio.gov</a> <<a href="mailto:jstewart@library.ohio.gov">jstewart@library.ohio.gov</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div class="gmail-m_2005654520394888341WordSection1">
<p class="MsoNormal"><img style="width: 6.25in; height: 1.0416in;" id="gmail-m_2005654520394888341_x0000_i1026" src="cid:17f373d8b805b006a2" width="600" height="100"><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi everyone,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We wanted to share the email sent to the SEO Directors on Wednesday about an upcoming change to the system.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">If you have any questions feel free to create a ticket on the SEO support site.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Regards,<u></u><u></u></p>
<p class="MsoNormal">John Stewart<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-color:rgb(225,225,225) currentcolor currentcolor;border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Stewart, John <br>
<b>Sent:</b> Wednesday, February 23, 2022, 1:39 PM<br>
<b>To:</b> SEO directors <br>
<b>Subject:</b> IMPORTANT - SEO Consortium Hold Update<br>
<b>Importance:</b> High<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:12pt">Hi everyone, <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt">The SEO Advisory met today for a special committee meeting to discuss the current state of the delivery service and the best steps to reduce the amount of lost/damaged materials during the transition. Based
on our experience during the July 2021 delivery service transition, we have decided to take action now in an attempt to minimize the reoccurrence of past experiences. Therefore, we plan to limit new consortium level holds on February 28, 2022. Listed below
is a timeline to share with staff so they are aware of these critical dates.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:14pt">Dates to remember:<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:12pt">February 24, 2022 – SEO will add a message alerting patrons of the upcoming change on all Enterprise Profiles and Mobile App<u></u><u></u></span></li></ul>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="vertical-align:middle"><span style="font-size:14pt">"</span><span style="font-size:12pt">Ohio libraries are transitioning to a new dedicated delivery partner, and delays on requested items will be expected."
For more information, please click the Statewide Delivery FAQ link below". This will take patrons to the
</span><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ohio.gov%2Fservices-for-libraries%2Fstatewide-delivery%2Fstatewide-delivery-faqs%2F&data=04%7C01%7Cjstewart%40library.ohio.gov%7C5afa74cfa89a4cea2b4d08d9f6f270d8%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637812343394629447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Sk4h5Kql4PA%2F9nlqaSJNE7XAL4bBKWGFLcPoI%2BSg7qU%3D&reserved=0" target="_blank"><span style="font-size:12pt">State
Library FAQ page</span></a><span style="font-size:12pt"><u></u><u></u></span></li><li class="MsoNormal" style="vertical-align:middle">Example Enterprise Profile:
<a href="https://ohio.ent.sirsi.net/client/en_US/theme-test/" target="_blank">https://ohio.ent.sirsi.net/client/en_US/theme-test/</a><u></u><u></u></li></ul>
</ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:12pt">February 28, 2022 -
</span>Limit new holds to local hold group (local library system) – new patron requests will only be filled if the local hold group owns the item<u></u><u></u></li><li class="MsoNormal"><span style="font-size:12pt">April 4, 2022 - Stat will stop accepting materials from libraries, drop off only. Drivers will not pick up outgoing materials until the courier change is complete on April
18<u></u><u></u></span></li><li class="MsoNormal"><span style="font-size:12pt">April 15, 2022 – STAT's last day of service<u></u><u></u></span></li><li class="MsoNormal"><span style="font-size:12pt">April 18, 2022 - Priority Dispatch first day of service<u></u><u></u></span></li><li class="MsoNormal"><span style="font-size:12pt">April 25, 2022 - SEO restart of system-wide holds<u></u><u></u></span></li><li class="MsoNormal"><span style="font-size:12pt">April 29, 2022 - Revisit removing the message from All Enterprise Profiles and Mobile App<u></u><u></u></span></li></ul>
<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt">The changes outlined above will allow all SEO members to proactively 1) minimize the number of items that must be transferred from STAT to Priority, 2) reduce the potential for lost and/or damaged items during
the transition, and 3) avoid Priority beginning service with a backlog of items to deliver.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt">We realize that the decision to limit consortium level holds will be challenging for your staff and patrons. We appreciate your patience and continued support through this most challenging time endured by
all as we work to move through this transition period and bring service back up as quickly as possible with Priority Dispatch.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt">In collaboration to help you communicate these changes to your library staff and patrons, the State Library of Ohio and OhioLINK will be releasing templated communications that you may adapt and use as needed
at your library. In addition, they will provide a one-page informational document that your staff can refer to as they answer questions from patrons. Access to these documents will be announced to various listservs later this week.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt">Please let us know if you have any questions or concerns.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt">Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt">John Stewart<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><img style="width: 1.5833in; height: 1.65in;" id="gmail-m_2005654520394888341Picture_x0020_1" src="cid:17f373d8b7f4ce8e91" width="152" height="158" border="0"><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">John K. Stewart<u></u><u></u></p>
<p class="MsoNormal">Director of Operations and Technology, SEO Service Center<u></u><u></u></p>
<p class="MsoNormal">State Library of Ohio<u></u><u></u></p>
<p class="MsoNormal">40780 Marietta Road, Caldwell, Ohio 43724<u></u><u></u></p>
<p class="MsoNormal">Phone: 1-877-552-4262<u></u><u></u></p>
<p class="MsoNormal">Fax: 1-800-446-4804<u></u><u></u></p>
<p class="MsoNormal"><a href="http://servingeveryohioan.org" target="_blank"><span style="color:blue">servingeveryohioan.org</span></a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
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