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<div class="WordSection1">
<p class="xmsonormal"><span style="font-size:12.0pt">Thank you to everyone who was able to join SEO’s Open Office Hours last week. We look forward to hosting office hours again on
<u>Wednesday, March 30 at 10 am</u>. Reminders and a link to the online discussion will be sent closer to the meeting date.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt">Here is the recording to the monthly maintenance report demonstration:
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.nicheacademy.com%2Fseo%2Fcourse%2F44864&data=04%7C01%7CJMiley%40library.ohio.gov%7Cd3ad58920c824292c1c608d9fbae6fce%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637817548882215096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=gFRdB6oNFqSj0ocJbxMMsIp8PbZONzwLnrUhjMV7%2FJw%3D&reserved=0">
https://my.nicheacademy.com/seo/course/44864</a>.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt">We received several questions during the questions portion of the meeting. The questions and responses are below:</span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><b><u><span style="font-size:16.0pt">Questions from Open Office Hours (2/24/2022)</span></u></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt"> </span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">I am going to be doing a presentation on how to use the catalog next month. Any tips or things I should really focus on?
</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l5 level1 lfo1">
<span style="font-size:12.0pt">Point out not all items in search results belong to your library & demonstrate the item details screen to show the location of items</span><o:p></o:p></li><li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l5 level1 lfo1">
<span style="font-size:12.0pt">Facets are great way to limit large search results</span><o:p></o:p></li></ul>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">How long do you leave items as lost /paid or assumed lost?</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="xmsolistparagraph" style="margin-bottom:12.0pt;margin-left:0in;line-height:normal;mso-list:l3 level1 lfo2">
<span style="font-size:12.0pt">Depends on library procedure. Some libraries may want to remove them immediately, others may want to keep them in the catalog for a year in case they are returned. These items should be discarded by checking out to your XYZDISCARD
user (where XYZ is your library code).</span><o:p></o:p></li><li class="xmsolistparagraph" style="margin-bottom:12.0pt;margin-left:0in;line-height:normal;mso-list:l3 level1 lfo2">
<span style="font-size:12.0pt">Assumed lost items will stay on an account until paid or returned. Depending on library procedure, these items can be discarded after a certain period of time. However, to discard these items they will be removed from the user
account and the associated bill will be canceled. </span><o:p></o:p></li><li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l3 level1 lfo2">
<span style="font-size:12.0pt">Other statuses are automatically discarded after a certain period:</span><o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l3 level2 lfo2">
<span style="font-size:12.0pt">DAMAGED: 12 months</span><o:p></o:p></li><li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l3 level2 lfo2">
<span style="font-size:12.0pt">MENDING: 12 months</span><o:p></o:p></li><li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l3 level2 lfo2">
<span style="font-size:12.0pt">MISSING: 4 months</span><o:p></o:p></li></ul>
</ul>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">Why do all the Hoolpa items not have summaries or other information?</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l1 level1 lfo3">
<span style="font-size:12.0pt">The SEO IT team reached out to SirsiDynix. The response from their support team: “There isn't an Excerpt type field that is delivered via the OverDrive/Hoopa API content, so it wouldn't be an option in Enterprise.”</span><o:p></o:p></li></ul>
<p class="xmsolistparagraph" style="margin-bottom:0in;line-height:normal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">Is there an ability to search or download User Charge History (maybe in an upgrade version of WorkFlows)? We offer a hold ordering and delivery service for our senior patrons who request it and must keep
track of what items we have previously placed on hold. (Obviously, we are committed to maintaining patron privacy!) Manually searching is labor intensive.
</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l0 level1 lfo4">
<span style="font-size:12.0pt">It is doable, but not seamless. A </span><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000803676-printing-charge-history"><span style="font-size:12.0pt">knowledge base article</span></a><span style="font-size:12.0pt">
has been created on how to print charge history.</span><o:p></o:p></li></ul>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">How long should we leave items that are on the transit list? Do we just discard them if not found?
</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l4 level1 lfo5">
<span style="font-size:12.0pt">Typically, SEO suggests checking the item out to your MISSING user after a claim has been put in for the item. However, with the transition to Priority Dispatch, please leave your items in transit until after this transition.</span><o:p></o:p></li></ul>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">Is there a way to see what patrons have put on hold after it expires?
</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="xmsolistparagraph" style="margin-bottom:0in;margin-left:0in;line-height:normal;mso-list:l2 level1 lfo6">
<span style="font-size:12.0pt">Yes! Here is a </span><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000803674-displaying-previous-user-holds"><span style="font-size:12.0pt">knowledge base article</span></a><span style="font-size:12.0pt">
explaining how to look up expired patron holds. They stay on the patron account for 90 days.</span><o:p></o:p></li></ul>
<p class="xmsonormal"><b><span style="font-size:12.0pt"> </span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt"> </span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">BlueCloud Analytics Purchase Alert</span></b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt">Here is a link to the recorded
<a href="https://my.nicheacademy.com/seo/course/12349">BlueCloud Analytics webinar</a>. There is a demonstration on how to export the purchase alert into Excel at 14:15.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">Can the Purchase Alert be sorted by adult, juvenile, young adult?
</span></b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt">Because the purchase alert is based on the bibliographic record and not item records, it cannot be separated by age group.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:12.0pt">PatronPoint Hold Notices</span></b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt">SEO has more visibility with PatronPoint notices. We can see when an e-mail was sent, when it was opened (depending on e-mail provider), and if it bounced.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt">SEO staff can provide this information for a patron on a case-by-case basis.
</span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt">Until next time,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><img border="0" width="194" height="200" style="width:2.0208in;height:2.0833in" id="Picture_x0020_1" src="cid:image001.png@01D82EEE.CF1B5A00"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b>Jay Miley<o:p></o:p></b></p>
<p class="MsoNormal">Library Customer Services Manager, SEO Service Center<o:p></o:p></p>
<p class="MsoNormal">State Library of Ohio<o:p></o:p></p>
<p class="MsoNormal">40780 Marietta Road, Caldwell, Ohio 43724<o:p></o:p></p>
<p class="MsoNormal">Phone: 1-877-552-4262<o:p></o:p></p>
<p class="MsoNormal">Fax: 1-800-446-4804<o:p></o:p></p>
<p class="MsoNormal"><a href="servingeveryohioan.org"><span style="color:blue">servingeveryohioan.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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