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<p class="MsoNormal"><span style="font-size:12.0pt">Hello all.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">On March 30, the SEO Library Management Software team held Open Office Hours. During this time, the team discussed how to work with damaged materials.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The <a href="https://support.servingeveryohioan.org/support/solutions/articles/69000809603-working-with-damaged-items">
Working with Damaged Items</a> knowledge base article has been created on our support site that covers the presentation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Also, the presentation is recorded and is available on the staff Niche Academy page at
<a href="https://my.nicheacademy.com/seo?category=15166">https://my.nicheacademy.com/seo?category=15166</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">There were two questions asked during open office hours:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">How can I reset my WorldShare Interlibrary Loan password?<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo1"><span style="font-size:12.0pt">Please open a ticket on our support site at
<a href="http://support.servingeveryohioan.org">http://support.servingeveryohioan.org</a><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo1"><span style="font-size:12.0pt">If you need additional training in WorldShare, please contact Paula Clark at
<a href="mailto:pclark@library.ohio.gov">pclark@library.ohio.gov</a> or open a ticket.<o:p></o:p></span></li></ul>
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">For items received in transit that have slight damage, is it still okay to give to the patron?<o:p></o:p></span></li><ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo1"><span style="font-size:12.0pt">Yes, but please add a note to the item at checkout, so the patron does not get blamed for the damage.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo1"><span style="font-size:12.0pt">Upon check-in, checkout to the DAMAGE user and return to the home library for mending or discard.<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><a href="https://servingeveryohioan.org/meet-our-team/">The SEO Team</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><img border="0" width="194" height="200" style="width:2.025in;height:2.0833in" id="Picture_x0020_1" src="cid:image003.png@01D84B3A.844C02F0"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b>Jay Miley<o:p></o:p></b></p>
<p class="MsoNormal">Library Customer Services Manager, SEO Service Center<o:p></o:p></p>
<p class="MsoNormal">State Library of Ohio<o:p></o:p></p>
<p class="MsoNormal">40780 Marietta Road, Caldwell, Ohio 43724<o:p></o:p></p>
<p class="MsoNormal">Phone: 1-877-552-4262<o:p></o:p></p>
<p class="MsoNormal">Fax: 1-800-446-4804<o:p></o:p></p>
<p class="MsoNormal"><a href="servingeveryohioan.org"><span style="color:blue">servingeveryohioan.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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