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<p class="MsoNormal">Hello all –<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The SEO Team is pleased to announce that we will be implementing the new e-mail
<b>Overdue Notices </b>powered by PatronPoint on <b>Thursday, April 28, 2022.<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Benefits & Features:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Branded with your library logo<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Cover images<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Link to My Account<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">New SMS verbiage: <Name> has item(s) overdue at <checkout library name>.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1"><span style="font-size:12.0pt">Patron engagement measurements (e-mail sent/viewed tracking)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Sample hold notices:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">First & Second: <a href="https://seooh.patronpoint.com/email/view/623edd43863dd735540103">
https://seooh.patronpoint.com/email/view/623edd43863dd735540103</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Final/Only: <a href="https://seooh.patronpoint.com/email/view/626142906f14f843957768">
https://seooh.patronpoint.com/email/view/626142906f14f843957768</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Other Changes:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt">Subject line: Come back! We miss you!<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt">Sender e-mail:
<a href="mailto:noreply@servingeveryohioan.org">noreply@servingeveryohioan.org</a><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Spanish Language Notices</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Did you know that your notices can be sent in Spanish? To change the language of the notices for specific users, go to the
<b>Demographics </b>tab in the <b>Modify User</b> wizard. Change the language to <b>
SPANISH</b> and save.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Users with Multiple E-Mail Addresses<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Please separate multiple e-mail addresses with a comma which is the PatronPoint standard. Any e-mail addresses separated by a semicolon has been updated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s Next?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Next month, courtesy notices using PatronPoint will be impleted.<o:p></o:p></span></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://servingeveryohioan.org/meet-our-team/">The SEO Team.</a><o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><img border="0" width="194" height="200" style="width:2.025in;height:2.0833in" id="Picture_x0020_1" src="cid:image002.png@01D8563F.839F1940"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b>Jay Miley<o:p></o:p></b></p>
<p class="MsoNormal">Library Customer Services Manager, SEO Service Center<o:p></o:p></p>
<p class="MsoNormal">State Library of Ohio<o:p></o:p></p>
<p class="MsoNormal">40780 Marietta Road, Caldwell, Ohio 43724<o:p></o:p></p>
<p class="MsoNormal">Phone: 1-877-552-4262<o:p></o:p></p>
<p class="MsoNormal">Fax: 1-800-446-4804<o:p></o:p></p>
<p class="MsoNormal"><a href="servingeveryohioan.org"><span style="color:blue">servingeveryohioan.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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