<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
p.xmsonormal, li.xmsonormal, div.xmsonormal
{mso-style-name:x_msonormal;
margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><b><span style="font-size:12.0pt">For libraries using the Autorenewal service:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Along with SEO’s move to Patron Point for Courtesy and Autorenewal notices, we will be implementing a new autorenewal report for those libraries using this service. Prior to this update, the autorenewal report
would renew eligible items the day an item was due during the 9 pm hour. Your users would receive an e-mail with a list of items that renewed and a list of items that could not be renewed. Courtesy notices are sent 3 days before an item is due. Your user will
not lose any loan time due to the early renewal. Although the item is being renewed before the due date, the item will be renewed according to the due date.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">With the new courtesy/autorenew notices:<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">1.) The autorenew report will run 3 days before an item is due. If successful, the patron will receive a list of items renewed.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">2.) If not successful, courtesy notices will be sent.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">3.) The autorenew report will continue trying to renew the item until its due date.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">Here is a scenario:<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">The user has two items checked out both of which have a 28-day loan period. Both items are due on October 3.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">On October 1, the report will try to renew the items.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">• Item A is successful and gets a new due date of October 31.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">• Item B is not successful and remains due on October 3.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">• An autorenew notice is sent with Item A.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">• A courtesy notice is sent with Item B.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">On October 2, the report will try to renew item B again.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">• Item B is not successful and remains due on October 3.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">• No notices are generated.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">On October 3, the report will try to renew item B again.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">• Item B is successful and is now due on October 31.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">• An autorenew notice is sent with Item B.<o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt">The new autorenewal notices will be sent at 7 am with courtesy notices being sent at 7:15 am.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><img width="194" height="200" style="width:2.025in;height:2.0833in" id="Picture_x0020_1" src="cid:image001.png@01D8E2E8.1A027B90"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b>Jay Miley<o:p></o:p></b></p>
<p class="MsoNormal">Customer Service & Library System Manager<o:p></o:p></p>
<p class="MsoNormal">SEO Service Center<o:p></o:p></p>
<p class="MsoNormal">State Library of Ohio<o:p></o:p></p>
<p class="MsoNormal">40780 Marietta Road, Caldwell, Ohio 43724<o:p></o:p></p>
<p class="MsoNormal">Phone: 1-877-552-4262<o:p></o:p></p>
<p class="MsoNormal">Fax: 1-800-446-4804<o:p></o:p></p>
<p class="MsoNormal"><a href="servingeveryohioan.org"><span style="color:blue">servingeveryohioan.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>