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<div class="WordSection1">
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;color:#1A1A1A">Good afternoon,</span><span style="font-size:10.5pt"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;color:#1A1A1A">We are pleased to announce that at
</span><span style="font-size:10.5pt">3:30<span style="color:#1A1A1A"> pm today, there was a complete
</span>migration<span style="color:#1A1A1A"> of the SEO phone system to provide an overall better user experience when contacting SEO Team members for support.</span> All phone numbers for contacting SEO will remain the same.<span style="color:#1A1A1A"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:16.0pt;color:#5C5C52">What's Different About the New Phone System?</span></b><span style="font-size:16.0pt;color:#5C5C52"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;color:#1A1A1A">This new system uses Voice-Over IP (VoIP) technology, which means that phones will work over an internet connection instead of legacy
phone lines. This will allow the SEO Team to make and receive calls more seamlessly in the hybrid work environment utilized by the team.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:16.0pt;color:#1A1A1A">Listed below are the menu options you will hear from the automated system</span></b><b><span style="font-size:10.5pt;color:#1A1A1A">.<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo3">
<b><u>During regular Business Hours, 8 am - 5 pm, Monday - Friday<o:p></o:p></u></b></li></ul>
<p class="MsoNormal" style="margin-left:.5in">Thank you for calling the SEO Service Center.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in">If you know the extension of the team member you want to speak to, dial it now or press 6 for a dial-by-name directory.<o:p></o:p></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:1.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>For Symphony ILS options, press 1<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="circle">
<ul style="margin-top:0in" type="square">
<li class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;mso-list:l2 level3 lfo5">
For Circulation, press 1 <o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;mso-list:l2 level3 lfo5">
For Cataloging and Serials, press 2<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;mso-list:l2 level3 lfo5">
For Reports & BCA, press 3<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;mso-list:l2 level3 lfo5">
For World Share or OCLC, press 4<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;mso-list:l2 level3 lfo5">
For Training, press 5<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:.25in;mso-add-space:auto;mso-list:l2 level3 lfo5">
To repeat this menu, press STAR<o:p></o:p></li></ul>
</ul>
</ul>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>For IT and Symphony-related applications, press 2<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>For administration or billing questions, press 3<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>For Statewide Delivery, press 4<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>For all other questions, press 5<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>To repeat these options, press STAR<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space:auto">
<o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo3">
<b><u>Holiday Phone message<o:p></o:p></u></b></li></ul>
<p class="MsoNormal" style="margin-left:.5in">Thank you for calling the SEO Service Center. We are currently closed in observance of the holiday. Our normal hours of operation are Monday through Friday, 8 am to 5 pm. We are closed on Saturdays and Sundays.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in">If Symphony Services are offline or unavailable, please press 1 at any time during this message to speak to our on-call manager. You may press 2 to leave a message in the general voicemail, and we will return your
call when our office reopens. Thank you for calling.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo3">
<b><u>After Hours message:<o:p></o:p></u></b></li></ul>
<p class="MsoNormal" style="margin-left:.5in">Thank you for calling the SEO Service Center. We are currently closed. Our normal hours of operation are Monday through Friday, 8 am to 5 pm. We are closed on Saturdays and Sundays.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in">If Symphony Services are offline or unavailable, please press 1 at any time during this message to speak to our on-call manager. You may press 2 to leave a message in the general voicemail, and we will return your
call when our office reopens. Thank you for calling.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">John Stewart<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img width="107" height="112" style="width:1.1145in;height:1.1666in" id="gmail-m_694083954942977329gmail-m_7243124229296085822Picture_x0020_1" src="cid:image001.jpg@01D8EDD8.76FEAB70"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">John Stewart</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Director of Operations and Technology, SEO Library Consortium</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">State Library of Ohio</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Road, Caldwell, Ohio 43724</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Phone: 1-877-552-4262 Ext. 212</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Fax: 1-800-446-4804</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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