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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Good afternoon,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">In response to the difficulties experienced, Solus has identified that monthly reports were the cause of server resources being overburdened and valid requests being
dropped. This issue has now been rectified and we anticipate that the SEO Libraries app and Click & Collect dashboard will be stable. To prevent this from occurring again, the Solus development team has implemented necessary changes.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">We would like to thank everyone who reported this issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><img width="92" height="96" style="width:.9583in;height:1.0in" id="Picture_x0020_3" src="cid:image001.png@01D94C53.AD4A6230"> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:</span><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="mailto:mpost@library.ohio.gov"><span lang="EN-US" style="color:blue">mpost@library.ohio.gov</span></a></span><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><br>
</span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="https://servingeveryohioan.org/"><span style="color:blue">https://servingeveryohioan.org/</span></a></span> <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> SEO-Updates <seo-updates-bounces@lists.oplin.org>
<b>On Behalf Of </b>mpost--- via SEO-Updates<br>
<b>Sent:</b> Wednesday, March 1, 2023 12:10 PM<br>
<b>To:</b> seo-updates@lists.oplin.org<br>
<b>Subject:</b> [SEO-Updates] SEO Important Announcement - SEO Libraries App and Click and Collect Technical Difficulties<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><img border="0" width="600" height="100" style="width:6.25in;height:1.0416in" id="Picture_x0020_9" src="cid:image002.jpg@01D94C53.AD4A6230"></span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Greetings SEO Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">We have received reports that the SEO Libraries mobile app is not properly executing searches or displaying My Account information. Additionally, Click and Collect/Curbside
is experiencing difficulty maintaining its connection to the ILS database. In order to address this issue, we have opened a case with SirsiDynix and will provide an update to the listserv as soon as we obtain more information.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Thank you for your patience and understanding.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<td width="221" valign="top" style="width:165.45pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:</span><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="mailto:mpost@library.ohio.gov"><span lang="EN-US" style="color:blue">mpost@library.ohio.gov</span></a></span><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><br>
</span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="https://servingeveryohioan.org/"><span style="color:blue">https://servingeveryohioan.org/</span></a></span> <o:p></o:p></p>
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<b><span style="color:red">CAUTION:</span></b><span style="color:red"> This is an external email and may not be safe. If the email looks suspicious, please do not click links or open attachments and forward the email to
<a href="mailto:csc@ohio.gov">csc@ohio.gov </a>or click the Phish Alert Button if available.
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