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<a name="_MailOriginal"><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">Greetings</span></a><span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif"> everyone,</span></span></p>
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<span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">This email is to
</span><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif;">inform </span></b></span><span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">you of an upcoming upgrade</span></b></span><span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: black;">
</span></b></span><span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">of the Symphony system to version
</span></b></span><span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: black;">4.1.0</span></b></span><span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">
on Monday, </span></b></span><span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: black;">February 19</span></b></span><span style=""><b><sup><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">th</span></sup></b></span><span style=""><b><sup><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: black;">,</span></sup></b></span><span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: black;">
2024<span style=""> </span></span></b></span><span style=""><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);"></span></span></p>
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<span style=""><b><span style="">Services that will be impacted during the upgrade from 3:00 am to 9:00 am:</span></b></span></p>
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<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">SIP Services (<i>Overdrive - ODL, Self-check, hoopla, LinkedIn Learning, PC Management, Hold Lockers,
<span class="SpellE">etc</span>…)</i></span></span></li><li class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Enterprise Holds</span></span></li><li class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Symphony Workflows Access</span></span></li><li class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">SEO Libraries App - SOLUS</span></span></li></ul>
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<span style=""><b><span style="">Upgrade Instructions will be made available as soon as we receive access to the new 4.1.0 Symphony Workflows client and do some testing in-house.</span></b></span></p>
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<span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">The SEO Team will provide two options
</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">for</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);"> your library
to upgrade your staff workstations.</span></span><span style=""><span style="font-size: 10.5pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);"></span></span></p>
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<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Some locations may choose to upgrade staff workstations at the close of business on
</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">February
</span></span><span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif"><span style=""> </span></span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">16, 17, or 18</span></span><span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">,
depending on your library's hours of operation. This is the preferred method to prevent any possible delays Monday morning.
<b>If your location chooses this option, they must not reconnect to the Symphony Server until Monday
</b></span></span><span style=""><b><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">m</span></b></span><span style=""><b><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">orning</span></b></span><span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">
after the upgrade has concluded, or they may downgrade the client software to the previous version</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">.</span></span><span style=""><span style="font-size:10.5pt; font-family:"Century Gothic",sans-serif"></span></span></li></ol>
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<li class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background: repeat white; color: rgb(17, 17, 17);">
<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Some may choose to upgrade Monday morning upon connection to the system. You may experience some delays with the upgrade process depending on how many locations select this
option</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">,</span></span><span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif"> as the update</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">d</span></span><span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">
client will be installed upon login to Symphony</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;"> Workflows</span></span><span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">.</span></span><span style=""><span style="font-size:10.5pt; font-family:"Century Gothic",sans-serif"></span></span></li></ol>
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<span style=""><b><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: rgb(56, 87, 35);">This release includes several bug fixes, security, and feature enhancements that the SEO Service Teams will review after the upgrade for future
use by members.</span></b></span><span style=""><span style="font-size: 14pt; font-family: "Century Gothic", sans-serif; color: black;">
</span></span></p>
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<span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">A few feature enhancements include:</span></span><span style=""><b><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: rgb(56, 87, 35);"></span></b></span></p>
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<span style=""><strong><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Sort item-level holding list by consortium group</span></strong></span><span style=""><strong><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif; font-weight:normal"></span></strong></span></li><li class="MsoListParagraph" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background: repeat white; color: black;">
<span style=""><strong><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Blank web browser screen when viewing XML reports</span></strong></span><span style=""><strong><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif; font-weight:normal"></span></strong></span></li><li class="MsoListParagraph" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background: repeat white; color: black;">
<span style=""><strong><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Patron address in user search results</span></strong></span><span style=""><strong><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif; font-weight:normal"></span></strong></span></li><li class="MsoListParagraph" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background: repeat white; color: black;">
<span style=""><strong><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Item glossary for Item IDs in Manage Hold Shelf wizard</span></strong></span><span style=""><strong><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif; font-weight:normal"></span></strong></span></li><li class="MsoListParagraph" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background: repeat white; color: black;">
<span style=""><b><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Security Changes Capabilities</span></b></span></li><ul type="circle" style="margin-bottom: 0in;">
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<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Named Users</span></span></li><li class="MsoListParagraph" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background: repeat white; color: black;">
<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">Masked PINs</span></span></li><li class="MsoListParagraph" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background: repeat white; color: black;">
<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">PIN Policies</span></span></li><li class="MsoListParagraph" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; background: repeat white; color: black;">
<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">PIN Retention Policies</span></span></li><li class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(34, 34, 34);">
<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif">A holds count based on search result criteria (Active, Cancelled, Expired, Suspended) </span></span></li></ul>
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<span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">Regards,</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">
</span></span><span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif"></span></span></p>
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<span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">You</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: black;">r</span></span><span style=""><span style="font-size: 12pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">
SEO Team</span></span><span style=""><span style="font-size: 10.5pt; font-family: "Century Gothic", sans-serif; color: rgb(17, 17, 17);">
</span></span><span style=""></span><span style=""><span style="font-size:10.5pt; font-family:"Century Gothic",sans-serif"></span></span></p>
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<span style=""><span style="font-size:12.0pt; font-family:"Century Gothic",sans-serif"><img width="95" height="98" id="Picture_x0020_1" src="cid:image001.png@01DA4A1E.C32BE8C0"></span></span><span style=""><span style=""></span></span></p>
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<span style=""><b><span style="font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(47, 84, 150);">Michael Postlethwait</span></b></span><span style=""><span style=""></span></span></p>
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<span style=""><span style="font-size: 9pt; font-family: "Century Gothic", sans-serif; color: black;">Application and Integrations Specialist</span></span></p>
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<span style=""><span style="font-size:8.0pt; font-family:"Century Gothic",sans-serif"> </span></span><span style=""><span style=""></span></span></p>
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<span style=""><b><span style="font-size: 9pt; font-family: "Century Gothic", sans-serif; color: rgb(47, 84, 150);">State Library of Ohio
</span></b></span><span style=""><span style=""></span></span></p>
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<span style=""><span style="font-size: 8pt; font-family: "Century Gothic", sans-serif; color: rgb(47, 84, 150);">SEO Service Center</span></span><span style=""><span style=""></span></span></p>
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<span style=""><span style="font-size:8.0pt; font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span></span><span style=""><span style=""></span></span></p>
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<span style=""><span style="font-size:8.0pt; font-family:"Century Gothic",sans-serif">P.O. Box 185</span></span><span style=""><span style=""></span></span></p>
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<span style=""><span style="font-size:8.0pt; font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span></span><span style=""><span style=""></span></span></p>
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<span style=""><span lang="FR" style="font-size: 8pt; font-family: "Century Gothic", sans-serif; color: rgb(47, 84, 150);"> </span></span><span style=""><span style=""></span></span></p>
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<span style=""><span lang="FR" style="font-size: 8pt; font-family: "Century Gothic", sans-serif; color: rgb(47, 84, 150);">Phone: 1-877-552-4262 x225</span></span><span style=""><span style=""></span></span></p>
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<span style=""><span lang="FR" style="font-size: 8pt; font-family: "Century Gothic", sans-serif; color: rgb(47, 84, 150);">Email:</span></span><a href="mailto:mpost@library.ohio.gov"><span style=""><span lang="FR" style="font-size:8.0pt; font-family:"Century Gothic",sans-serif">mpost@library.ohio.gov</span></span><span style=""></span></a><span style=""><span lang="FR" style="font-size: 8pt; font-family: "Century Gothic", sans-serif; color: rgb(47, 84, 150);"><br style="">
<br style="">
</span></span><span style=""><span style="font-size: 9pt; font-family: "Century Gothic", sans-serif; color: rgb(47, 84, 150);"></span></span></p>
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<span style=""></span><a href="https://servingeveryohioan.org/"><span style=""><span style="font-size:9.0pt; font-family:"Century Gothic",sans-serif">https://servingeveryohioan.org/</span></span><span style=""></span></a><span style=""><span style="font-size:8.0pt; font-family:"Century Gothic",sans-serif"> </span></span><span style=""><span style=""></span></span></p>
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