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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Good Afternoon SEO Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Unfortunately, the issues are expected to persist until the end of the business day today. We have formulated a plan to address them tonight, incorporating adjustments
based on last night's efforts to resolve the issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">We will provide another update on the status of the system Friday morning.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Best regards,<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><img width="92" height="96" style="width:.9583in;height:1.0in" id="_x0000_i1033" src="cid:image001.png@01DA6B26.C80E7190"> <o:p></o:p></p>
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<td width="221" valign="top" style="width:165.45pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:<a href="mailto:mpost@library.ohio.gov"><span style="color:blue">mpost@library.ohio.gov</span></a><br>
</span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="https://servingeveryohioan.org/"><span style="color:blue">https://servingeveryohioan.org/</span></a></span> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Postlethwait, Michael <br>
<b>Sent:</b> Thursday, February 29, 2024 12:19 PM<br>
<b>To:</b> seo-updates@lists.oplin.org<br>
<b>Subject:</b> RE: Symphony WorkFlows Indexing Issues - UPDATE 2/29 #2<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Good Afternoon SEO Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Regrettably, we are still encountering indexing errors today, despite our efforts. We've received numerous reports detailing issues such as "heading keys not found,"
"heading keys need to be indexed first," and "Internal program error," as indicated below:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="269" height="136" style="width:2.802in;height:1.4166in" id="Picture_x0020_1" src="cid:image003.png@01DA6B26.C80E7190"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">SirsiDynix has deployed a dedicated team to address these issues starting around 7:30 AM. While we had hoped for resolution this morning, the challenges persist. Rest
assured, we will provide updates as soon as they become available from SirsiDynix.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Thank you for your continued patience and for promptly reporting these issues with examples.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Best regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><img border="0" width="92" height="96" style="width:.9583in;height:1.0in" id="Picture_x0020_7" src="cid:image001.png@01DA6B26.C80E7190"> <o:p></o:p></p>
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<td width="221" valign="top" style="width:165.45pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:<a href="mailto:mpost@library.ohio.gov"><span style="color:blue">mpost@library.ohio.gov</span></a><br>
</span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="https://servingeveryohioan.org/"><span style="color:blue">https://servingeveryohioan.org/</span></a></span> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> SEO-Updates <<a href="mailto:seo-updates-bounces@lists.oplin.org">seo-updates-bounces@lists.oplin.org</a>>
<b>On Behalf Of </b>mpost--- via SEO-Updates<br>
<b>Sent:</b> Thursday, February 29, 2024 9:43 AM<br>
<b>To:</b> <a href="mailto:seo-updates@lists.oplin.org">seo-updates@lists.oplin.org</a><br>
<b>Subject:</b> [SEO-Updates] Symphony WorkFlows Indexing Issues - UPDATE 2/29<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Good morning SEO Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">I'm pleased to report that the rebuild text database process was successful last night, resolving the majority of indexing issues. Currently, we're indexing the remaining
heading keys, and once completed, we anticipate the remaining errors will be resolved.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Library staff members can continue their tasks as usual, including cataloging.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Thank you all for your patience and dedication to resolving these issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="92" height="96" style="width:.9583in;height:1.0in" id="Picture_x0020_6" src="cid:image001.png@01DA6B26.C80E7190"> <o:p></o:p></p>
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<td width="221" valign="top" style="width:165.45pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:<a href="mailto:mpost@library.ohio.gov"><span style="color:blue">mpost@library.ohio.gov</span></a><br>
</span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="https://servingeveryohioan.org/"><span style="color:blue">https://servingeveryohioan.org/</span></a></span> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> SEO-Updates <<a href="mailto:seo-updates-bounces@lists.oplin.org">seo-updates-bounces@lists.oplin.org</a>>
<b>On Behalf Of </b>mpost--- via SEO-Updates<br>
<b>Sent:</b> Wednesday, February 28, 2024 11:00 AM<br>
<b>To:</b> <a href="mailto:seo-updates@lists.oplin.org">seo-updates@lists.oplin.org</a><br>
<b>Subject:</b> Re: [SEO-Updates] Symphony WorkFlows Indexing Issues - UPDATE<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Greetings,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">We have received several reports of searching issues, placing holds, records being locked and heading keys need to be indexed.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">SirsiDynix is currently running a repair index/heading process on our server that should bring items back up in searches and allow for holds. We are discussing an action
plan for this evening to rebuild the index, which should resolve all of these issues we are seeing today.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Thanks again to everyone calling, emailing, and creating tickets with examples and letting us know what is and what is NOT working. We really appreciate it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><img border="0" width="92" height="96" style="width:.9583in;height:1.0in" id="Picture_x0020_5" src="cid:image001.png@01DA6B26.C80E7190"></span> <o:p></o:p></p>
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<td width="221" valign="top" style="width:165.45pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:</span><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="mailto:mpost@library.ohio.gov"><span lang="EN-US" style="color:blue">mpost@library.ohio.gov</span></a></span><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><br>
</span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="https://servingeveryohioan.org/"><span style="color:blue">https://servingeveryohioan.org/</span></a></span> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Postlethwait, Michael <br>
<b>Sent:</b> Wednesday, February 28, 2024 8:47 AM<br>
<b>To:</b> <a href="mailto:seo-updates@lists.oplin.org">seo-updates@lists.oplin.org</a><br>
<b>Subject:</b> RE: Symphony WorkFlows Indexing Issues - UPDATE<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Good Morning SEO Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">We would like to inform you that due to an extended runtime of our main indexing report, the scheduled "<i>rebuild item</i>" report could not be executed today, February
28th. Consequently, the accuracy of the Item Group Editor (IGE) result will be affected.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Rest assured, we are actively collaborating with SirsiDynix to address these indexing issues promptly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Thank you for your understanding and patience as we work to resolve this matter.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
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<tbody>
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<td width="97" valign="top" style="width:72.8pt;border:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><img border="0" width="92" height="96" style="width:.9583in;height:1.0in" id="Picture_x0020_4" src="cid:image001.png@01DA6B26.C80E7190"></span> <o:p></o:p></p>
</td>
<td width="221" valign="top" style="width:165.45pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:</span><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="mailto:mpost@library.ohio.gov"><span lang="EN-US" style="color:blue">mpost@library.ohio.gov</span></a></span><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><br>
</span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="https://servingeveryohioan.org/"><span style="color:blue">https://servingeveryohioan.org/</span></a></span> <o:p></o:p></p>
</td>
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</div>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> SEO-Updates <<a href="mailto:seo-updates-bounces@lists.oplin.org">seo-updates-bounces@lists.oplin.org</a>>
<b>On Behalf Of </b>mpost--- via SEO-Updates<br>
<b>Sent:</b> Tuesday, February 27, 2024 8:52 AM<br>
<b>To:</b> <a href="mailto:seo-updates@lists.oplin.org">seo-updates@lists.oplin.org</a><br>
<b>Subject:</b> Re: [SEO-Updates] Symphony WorkFlows Indexing Issues - UPDATE<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Good Morning SEO Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">The indexing problem in Symphony WorkFlows has been fixed. However, there are still some titles not appearing in searches. We are working with SirsiDynix to resolve
this completely. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Thanks for your patience!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="318" style="width:238.25pt;border-collapse:collapse">
<tbody>
<tr style="height:60.7pt">
<td width="97" valign="top" style="width:72.8pt;border:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><img border="0" width="92" height="96" style="width:.9583in;height:1.0in" id="Picture_x0020_3" src="cid:image001.png@01DA6B26.C80E7190"></span> <o:p></o:p></p>
</td>
<td width="221" valign="top" style="width:165.45pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:</span><a href="mailto:mpost@library.ohio.gov"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:blue">mpost@library.ohio.gov</span></a><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><br>
</span><a href="https://servingeveryohioan.org/"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">https://servingeveryohioan.org/</span></a> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> SEO-Updates <<a href="mailto:seo-updates-bounces@lists.oplin.org">seo-updates-bounces@lists.oplin.org</a>>
<b>On Behalf Of </b>mpost--- via SEO-Updates<br>
<b>Sent:</b> Monday, February 26, 2024 12:52 PM<br>
<b>To:</b> <a href="mailto:seo-updates@lists.oplin.org">seo-updates@lists.oplin.org</a><br>
<b>Subject:</b> [SEO-Updates] Symphony WorkFlows Indexing Issues<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><img border="0" width="600" height="100" style="width:6.25in;height:1.0416in" id="Picture_x0020_9" src="cid:image004.jpg@01DA6B26.C80E7190"></span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Greetings SEO Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">We are currently experiencing an indexing problem in Symphony WorkFlows where newly added titles are not displaying in searches.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">SirsiDynix is aware of this indexing issue. We will notify everyone via the listserv once the problem has been corrected.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">Regards,</span><span style="font-size:10.0pt;color:#002E62;mso-fareast-language:EN-ZW">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="318" style="width:238.25pt;border-collapse:collapse">
<tbody>
<tr style="height:60.7pt">
<td width="97" valign="top" style="width:72.8pt;border:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><img border="0" width="92" height="96" style="width:.9583in;height:1.0in" id="Picture_x0020_2" src="cid:image001.png@01DA6B26.C80E7190"> <o:p></o:p></p>
</td>
<td width="221" valign="top" style="width:165.45pt;padding:0in 5.4pt 0in 5.4pt;height:60.7pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Michael Postlethwait</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-fareast-language:EN-ZW">Application and Integrations Specialist </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"> </span> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
</span></b> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"> </span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x225</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:</span><a href="mailto:mpost@library.ohio.gov"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:blue">mpost@library.ohio.gov</span></a><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><br>
</span><a href="https://servingeveryohioan.org/"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">https://servingeveryohioan.org/</span></a> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"><br>
<br>
<br>
<br>
<b><span style="color:red">CAUTION:</span></b><span style="color:red"> This is an external email and may not be safe. If the email looks suspicious, please do not click links or open attachments and forward the email to
</span></span><a href="mailto:csc@ohio.gov"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif">csc@ohio.gov
</span></a><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:red">or click the Phish Alert Button if available.
</span><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></p>
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