[OPLIN 4cast] OPLIN 4cast #495: Talking back

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OPLIN 4cast #495: Talking back
June 22nd, 2016

[image: angry man] We have done a number of posts
<http://www.oplin.org/4cast/?p=5962> lately
<http://www.oplin.org/4cast/?p=6008> about Artificial Intelligence (AI) and
efforts to make AI bots communicate more like humans, even to the extent of
hiring humans to handle some of the communication. We expect AI bots to
eventually interact with us the same way people interact with us, and thus
Human-Computer Interaction (HCI) is a field of study very closely related
to AI study. HCI researchers have noticed, however, that people alter their
communication style when they are interacting with a computer bot. We can
get mean, nasty, and rude. Is talking to our chatbots teaching us bad
habits?
- Can abuse of AI agents shape the future of Human Computer Interaction?
<https://www.singularityweblog.com/can-abuse-of-ai-agents-shape-the-future-of-human-computer-interaction/>
(Singularity Weblog | Daniel Faggella) “Observing those human interactions
with conversational agents is where [Sheryl] Brahnam and her team have
focused their research. While they’ve found there are plenty of benefits to
making a computer interface resemble or behave more like a human being, she
believes the manner in which humans interact with that agent can show us
how far that HCI still needs to evolve. As an example, Brahnam cited the
typical frustration that everyone has likely encountered when dealing with
a conversational agent. She also noted that the typical reaction tends to
be abuse of that agent.”
- Two very different tales of human-AI interaction
<http://motherboard.vice.com/read/human-ai-interaction-cortana-cfar-siri-applied-rationality>
(Motherboard podcast) “So how should you behave around an AI? You can treat
it with the same respect you’d (hopefully) afford a human, as [Lee] Sedol
did. You may be tempted to refuse to acknowledge its intelligence, as
[Garry] Kasparov did. You may want to fall in love with it, like Joaquin
Phoenix’s character in the movie *Her*. Or you might feel like the best
response is to swear at it and tell it to lick your butthole.”
- Bots are awesome! Humans? Not so much.
<https://chatbotsmagazine.com/bots-are-awesome-humans-not-so-much-7b2d62630668>
(Chatbots Magazine | Esther Crawford) “Once a human gets frustrated with a
bot they are quick to lash out. Your bot will experience name calling and
may even receive ugly emoji or stickers. As a result, you should have
calming or perhaps funny responses to common teenage assaults like ‘I hate
you!’ or ‘Why are you so dumb?’”
- Parents are worried the Amazon Echo is conditioning their kids to be rude
<http://qz.com/701521/parents-are-worried-the-amazon-echo-is-conditioning-their-kids-to-be-rude/>
(Quartz | Alice Truong) “The syntax is generally simple and
straightforward, but it doesn’t exactly reward niceties like ‘please.’
Adding to this, extraneous words can often trip up the speaker’s artificial
intelligence. When it comes to chatting with Alexa, it pays to be
direct—curt even. ‘If it’s not natural language, one of the first things
you cut away is the little courtesies,’ says Dennis Mortensen, who founded
a calendar-scheduling startup called x.ai. For parents trying to drill good
manners into their children, listening to their kids boss Alexa around can
be disconcerting.”

*Articles from Ohio Web Library <http://ohioweblibrary.org>:*

   - Civility in the age of Artificial Intelligence.
   <http://search.ebscohost.com.proxy.oplin.org/login.aspx?direct=true&db=f5h&AN=112076153>
   (*Vital Speeches of the Day*, Jan.2016, p.8-12 | Steve Lohr)
   - Etiquette equality: Exhibitions and expectations of computer
   politeness.
   <http://search.ebscohost.com.proxy.oplin.org/login.aspx?direct=true&db=aph&AN=12713417>
   (*Communications of the ACM*, April 2004, p.35-37 | Clifford Nass)
   - “You can do it Baby”: Non-task talk with an in-car speech enabled
   system.
   <http://search.ebscohost.com.proxy.oplin.org/login.aspx?direct=true&db=aph&AN=115995358>
   (*Communication Quarterly*, July-Aug.2016, p.324-347 | Elizabeth
   Molina-Markham, Brion van Over, Sunny Lie and Donal Carbaugh)

------------------------------
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