[OPLINLIST] WORKSHOPS REMINDER!!!

Thu, 23 Oct 2003 10:27:39 -0400

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*This announcement has been posted to several lists.  Our apologies for 
any duplication.
**************************************************************************************

*

_*Customer Interface: In Your Place*_

Tuesday, October 28th, 2003
9:30 a.m. - 12:00 p.m.
GCLC Office (Directions to GCLC 
<http://www.gclc-lib.org/about/directions.html>)

**Michael Crumpton was a store manager for Barnes & Noble in Atlanta, 
and Director of Training for Wallace's College Bookstores. He recently 
worked as the Circulation Services Manager of the Public Library of 
Cincinnati and Hamilton County. MIcahel brings a retail and library 
point of view to the table for the benefit of libraries as organizations.
How does your library communicate with patrons? What does your library 
and staff say consciously (or possibly unconsciously) about your 
library? In this workshop, we will take a closer look at what is being 
said, use of terminology, training programs, behavioral expectations, 
telephone standards and other interactions that circulation staff have 
with patrons. Part of the twist is expanding into the retail world, 
bookstores in particular, and discussing some of the tools that have 
been successful there. We will also touch on some of the visual elements 
that affect patron interaction and respond to the competition with 
bookstores. Also included will be a "best practices" type of discussion 
with group contributions of ideas or suggestions.

*Member Cost:* $30.00 Includes Continental Breakfast.
*Non-Member Cost:* $60.00 Includes Continental Breakfast.

_*Basic PC Security*_

Thursday, October 30th, 2003
9:30 a.m. - 3:30 p.m.
GCLC Office (Directions to GCLC 
<http://www.gclc-lib.org/about/directions.html>)

Join Glen Horton, GCLC Technology Coordinator, for a discussion of 
general PC security issues. Attendees will learn about the many threats 
to desktop computers and the basic tools and steps they can use to 
remove/prevent them.  Topics will include: Viruses, worms, and Trojan 
horses; Spyware; Personal/software firewalls; Biometrics; Privacy on the 
Web; Junk e-mail (spam); and Keeping your PC's security up-to-date.  
Seating is limited.
A Box Lunch will be provided.
Please choose 1 from among the list below and indicate your choice in 
the comments section of the online registration form.
Smoked Turkey Breast Sandwich * Roast Beef Sandwich * Ham & Swiss Cheese 
Sandwich * Tuna, Chicken or Egg Salad Sandwich * Vegetarian Sandwich

*Member Cost:* $45.00 (includes a box lunch)*
Non-Member Cost:* $95.00 (includes a box lunch)

_*Eighth Annual OKI Children's Literature Conference*_

Saturday, November 8th, 2003
9:00 a.m. - 4:15 p.m.
South Dearborn High School, Aurora, Indiana

Welcome to C.O.L.O.R. Your World: Celebrate Our Love Of Reading. The 
eighth annual OKI Children's Literature Conference brings you a 
wonderful opportunity to share information and ideas about linking 
children, books, and reading. In addition to the keynote speakers, there 
will be a variety of workshops. You will have time to meet with authors 
and illustrators from the TriState area and others who share your love 
of children and reading.

*Member Cost:* $50.00, includes continental breakfast, box lunch and 
Directory of TriState Authors and Illustrators*
Non-Member Cost:* $50.00, includes continental breakfast, box lunch and 
Directory of Tri-State Authors and Illustrators

*_Public Relations in Times of Crisis and Stress_ *

Monday, November 10th, 2003
2:00 P.M. - 4:00 P.M.
GCLC Office (Directions to GCLC 
<http://www.gclc-lib.org/about/directions.html>)

There is nothing like a crisis to expose weakness in our public 
relations planning. Whether it be a natural disaster, internal 
embarrassment, or unhappy accident, libraries often find it difficult to 
"manage the message" in times of stress. This seminar presented by 
Michael McCoy, Executive Director of GCLC, will explore approaches to 
pre-planning as well as principles to guide public relations in times of 
crisis or stress. Participants are encouraged to bring their own 
experiences to bear in a shared effort to uncover the best practices.

*Member Cost:* $10
*Non-Member Cost:* $20

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This announcement has been posted to several lists. &nbsp;Our
apologies for any duplication. 
************************************************************************************** 
 
 

<big><big><big>Customer
Interface: In Your Place</big></big></big> 

Tuesday, October 28th, 2003 
9:30 a.m. - 12:00 p.m. 
GCLC Office (<a href="http://www.gclc-lib.org/about/directions.html">Directions
to GCLC</a>)
Michael Crumpton was a store manager for Barnes &amp; Noble
in Atlanta, and
Director of Training for Wallace's College Bookstores. He recently
worked as the Circulation Services Manager of the Public Library of
Cincinnati and Hamilton County. MIcahel brings a retail and library
point of view to the table for the benefit of libraries as
organizations. 
How
does your library communicate with patrons? What does your library and
staff say consciously (or possibly unconsciously) about your library?
In this workshop, we will take a closer look at what is being said, use
of terminology, training programs, behavioral expectations, telephone
standards and other interactions that circulation staff have with
patrons. Part of the twist is expanding into the retail world,
bookstores in particular, and discussing some of the tools that have
been successful there. We will also touch on some of the visual
elements that affect patron interaction and respond to the competition
with bookstores. Also included will be a "best practices" type of
discussion with group contributions of ideas or suggestions. 
Member Cost: $30.00 Includes Continental Breakfast. 
Non-Member Cost: $60.00 Includes Continental Breakfast. 
 

<div align="center"><big><big><big>Basic PC
Security</big></big></big> 
</div>
Thursday, October 30th, 2003 
9:30 a.m. - 3:30 p.m. 
GCLC Office (<a href="http://www.gclc-lib.org/about/directions.html">Directions
to GCLC</a>) 

Join Glen Horton, GCLC Technology Coordinator, for a discussion of
general PC security issues. Attendees will learn
about the many threats to desktop computers and the basic tools and
steps they can use to remove/prevent them.&nbsp; Topics will include:
Viruses, worms, and Trojan horses; Spyware; Personal/software
firewalls; Biometrics; Privacy on the Web; Junk e-mail (spam); and
Keeping your PC's security up-to-date.&nbsp; Seating is limited. 
A Box Lunch will be provided. 
Please choose 1 from among the list below and indicate your choice in
the comments section of the online registration form. 
Smoked Turkey Breast Sandwich * Roast Beef Sandwich * Ham &amp; Swiss
Cheese Sandwich * Tuna, Chicken or Egg Salad Sandwich * Vegetarian
Sandwich
Member Cost: $45.00 (includes a box lunch) 
Non-Member Cost: $95.00 (includes a box lunch) 
 
<big><big><big>Eighth
Annual OKI Children's Literature Conference</big></big></big>
Saturday, November 8th, 2003 
9:00 a.m. - 4:15 p.m. 
South Dearborn High School, Aurora, Indiana 

Welcome to C.O.L.O.R. Your World: Celebrate Our Love Of Reading.
The eighth annual OKI Children's Literature Conference brings you a
wonderful opportunity to share information and ideas about linking
children, books, and reading. In addition to the keynote speakers,
there will be a variety of workshops. You will have time to meet with
authors and illustrators from the TriState area and others who share
your love of children and reading. 

Member Cost: $50.00, includes continental breakfast, box lunch
and Directory of TriState Authors and Illustrators 
Non-Member Cost: $50.00, includes continental breakfast, box lunch
and Directory of Tri-State Authors and Illustrators
 
 
<big><big><big>Public
Relations in Times of Crisis and Stress </big></big></big> 

Monday, November 10th, 2003 
2:00 P.M. - 4:00 P.M. 
GCLC Office (<a href="http://www.gclc-lib.org/about/directions.html">Directions
to GCLC</a>)
There
is nothing like a crisis to expose weakness in our public relations
planning. Whether it be a natural disaster, internal embarrassment, or
unhappy accident, libraries often find it difficult to &#8220;manage the
message&#8221; in times of stress. This seminar presented by Michael McCoy,
Executive Director of GCLC, will explore approaches to
pre-planning as well as principles to guide public relations in times
of crisis or stress. Participants are encouraged to bring their own
experiences to bear in a shared effort to uncover the best practices.
Member Cost: $10 
Non-Member Cost: $20
 
 

 
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