[OPLINLIST] A Know It Now Christmas
Jeff Regensburger
jregensb@worthingtonlibraries.org
Wed, 15 Dec 2004 15:53:11 -0500
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Worthington Libraries is one of the service providers for the statewide
chat-based reference service, Know it Now. Recently, we assisted a
patron in a session that we think is worth sharing. While it's
admittedly less eloquent than Francis P. Church's editorial "Yes,
Virginia, There is a Santa Claus" (this is, after all, chat we're
talking about) it pulls at the same heartstrings.
Consider it "Yes, Virginia..." for the new century.
The text of the Know It Now Transcript follows. Virginia is an alias,
not the actual name of the patron.
Dear "Virginia",
Included below is a transcript of your session with the librarian. The
Web pages or documents sent to you during the session are listed below
as hyperlinks. Just click on them to see them again. If you need more
information, please log in again. Thank you for using our service. We
hope to see you again soon!
=20
"Virginia": pictures of cats please
Welcome and thank you for using the service. A librarian will be with
you momentarily.
[Librarian16, A librarian is connecting and will be with you shortly.]
Librarian16: Virginia, welcome to the KnowItNow service.
Librarian16: Hi Virginia. The search engine Google has a feature that
allows you to search for images. Have you used it before?
Librarian16: I can show you how if you like?
"Virginia": yes but it doesnt work for me. our computer is messed up
Librarian16: OK. I bring it up and do a search.
Librarian16: [I have sent you: - Google] http://www.google.com/
Librarian16: Do you see Google now?
"Virginia": pictures of cats please
"Virginia": yes
Librarian16: OK. Click on the word that says Images
"Virginia": can you just give me some pictures
"Virginia": ok
Librarian16: Sure. One second please.
Librarian16: [I have sent you: - Google Image Search]
http://www.google.com/imghp?hl=3Den&tab=3Dwi&q=3Dcats
Librarian16: [I have sent you: - Google Search: cats]
http://images.google.com/images?q=3Dcats&hl=3Den&btnG=3DGoogle Search
Librarian16: Do you see the cat pictures?
"Virginia": yes thank you
Librarian16: You're welcome, did you need anything else?
"Virginia": yes
Librarian16: What else did you need?
"Virginia": Has anyone ever seen santa live in there house at night or
see reindeer fly?
Librarian16: Let me check on that.
Librarian16: Virginia, Clement Clarke Moore wrote a poem about seeing
Santa Claus visit his house. In the poem he describes Santa and says he
saw the reindeer fly. I'll send you the poem.
Librarian16: [I have sent you: - Christmas poems and stories - twas the
night before christmas]
http://www.christmas-poems.com/the_night_before_christmas.htm
Librarian16: If you believe Mr. Moore, the reindeer flew right up on
his roof.
"Virginia": so is Rudolf Real!!!
"Virginia": so rudolph is real!!!!
Librarian16: I've never seen Rudolph, so I can't say for sure. Plenty
of people have written stories about him so it's hard to say.
"Virginia": Do you believe in Santa?
Librarian16: I get presents every year. The tag says they're from Santa
C.
Librarian16: That's good enough for me. How about you?
"Virginia": i guess
"Virginia": nice meating you
Librarian16: Nice meeting you too. Have a Happy Holiday Season!
"Virginia": your probably the nicest librarian ive talked to!
"Virginia": You have a happy holiday too
"Virginia": ill miss you
Librarian16: I will. Bye.
"Virginia": bye
Librarian16: Bye!
"Virginia": arent you gonna end the session?
"Virginia": maybe i can email you!!
"Virginia": well,Good bye
Librarian16: Yes. I was just getting ready to. Thanks for using Know it
Now.
[Librarian16 - The librarian has ended this session]
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<P><FONT SIZE=3D2 FACE=3D"Arial">Worthington Libraries is one of the =
service providers for the statewide chat-based reference service, Know =
it Now. Recently, we assisted a patron in a session that we think is =
worth sharing. While it's admittedly less eloquent than Francis P. =
Church's editorial "Yes, Virginia, There is a Santa Claus" =
(this is, after all, chat we're talking about) it pulls at the same =
heartstrings.</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Consider it "Yes, =
Virginia…" for the new century.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">The text of the Know It Now Transcript =
follows. Virginia is an alias, not the actual name of the patron.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Dear "Virginia",</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Included below is a transcript of your =
session with the librarian. The Web pages or documents sent to you =
during the session are listed below as hyperlinks. Just click on them to =
see them again. If you need more information, please log in =
again. Thank you for using our service. We hope to see you again =
soon!</FONT></P>
<P><FONT SIZE=3D2 =
FACE=3D"Arial"> &nbs=
p;  =
; =
&=
nbsp; </FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": pictures =
of cats please</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Welcome and thank you for using the =
service. A librarian will be with you momentarily.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">[Librarian16, A librarian is connecting =
and will be with you shortly.]</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Virginia, welcome to =
the KnowItNow service.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Hi Virginia. The =
search engine Google has a feature that allows you to search for images. =
Have you used it before?</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: I can show you how =
if you like?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": yes but it =
doesnt work for me. our computer is messed up</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: OK. I bring it up =
and do a search.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: [I have sent you: - =
Google] </FONT><A HREF=3D"http://www.google.com/"><U><FONT =
COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">http://www.google.com/</FONT></U></A>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Do you see Google =
now?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": pictures of =
cats please</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": yes</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: OK. Click on the =
word that says Images</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": can you =
just give me some pictures</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": ok</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Sure. One second =
please.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: [I have sent you: - =
Google Image Search] </FONT><A =
HREF=3D"http://www.google.com/imghp?hl=3Den&tab=3Dwi&q=3Dcats"><U=
><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">http://www.google.com/imghp?hl=3Den&tab=3Dwi&q=3Dc=
ats</FONT></U></A>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: [I have sent you: - =
Google Search: cats] </FONT><A =
HREF=3D"http://images.google.com/images?q=3Dcats&hl=3Den&btnG=3DG=
oogle"><U><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">http://images.google.com/images?q=3Dcats&hl=3Den&b=
tnG=3DGoogle</FONT></U></A><FONT SIZE=3D2 FACE=3D"Arial"> Search</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Do you see the cat =
pictures?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": yes thank =
you</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: You're welcome, did =
you need anything else?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": yes</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: What else did you =
need?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": Has anyone =
ever seen santa live in there house at night or see reindeer fly?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Let me check on =
that.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Virginia, Clement =
Clarke Moore wrote a poem about seeing Santa Claus visit his house. In =
the poem he describes Santa and says he saw the reindeer fly. I'll send =
you the poem.</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: [I have sent you: - =
Christmas poems and stories - twas the night before christmas] </FONT><A =
HREF=3D"http://www.christmas-poems.com/the_night_before_christmas.htm"><U=
><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">http://www.christmas-poems.com/the_night_before_christmas.=
htm</FONT></U></A></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: If you believe Mr. =
Moore, the reindeer flew right up on his roof.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": so is =
Rudolf Real!!!</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": so rudolph =
is real!!!!</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: I've never seen =
Rudolph, so I can't say for sure. Plenty of people have written stories =
about him so it's hard to say.</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": Do you =
believe in Santa?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: I get presents every =
year. The tag says they're from Santa C.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: That's good enough =
for me. How about you?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": i =
guess</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": nice =
meating you</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Nice meeting you =
too. Have a Happy Holiday Season!</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": your =
probably the nicest librarian ive talked to!</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": You have a =
happy holiday too</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": ill miss =
you</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: I will. Bye.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": bye</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Bye!</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": arent you =
gonna end the session?</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": maybe i can =
email you!!</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">"Virginia": well,Good =
bye</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Librarian16: Yes. I was just =
getting ready to. Thanks for using Know it Now.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">[Librarian16 - The librarian has ended =
this session]</FONT>
</P>
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