[OPLINLIST] SIRS Maintenance
Don Yarman
yarmando@oplin.org
Wed, 6 Oct 2004 10:54:04 -0400
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-----Original Message-----
From: Vanessa Todevski [mailto:vanessa.todevski@il.proquest.com]
Sent: Wednesday, October 06, 2004 10:43 AM
Subject: Maintenance Window and Update on Performance Issues
As you may be aware, over the past three weeks, SIRS customers have been
experiencing intermittent slowness or access turnaways. These issues are
occurring now due to the increased user load in a new environment, and
require software development changes and hardware changes.
As such, our technical teams have planned the following hardware and
software upgrades to address the situation:
* ProQuest has scheduled a maintenance window beginning at 10pm
EDT Friday October 8, 2004 - 10am EDT Saturday October 9, 2004. The
following products will not be available during this time:
SIRS Platform:
* SIRS Knowledge Source (sks.sirs.com
<https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=http://sks.sirs.c
om/> )-- Including SIRS Researcher, SIRS Government Reporter, SIRS
Renaissance, SKS WebSelect and SIRS Interactive Citizenship Series.
* SIRS Discoverer (discoverer.sirs.com
<https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=http://discoverer
.sirs.com/> )-- Including SIRS Discoverer and Discoverer WebFind.
A software release will be rolled out on October 13th, which will
include the following changes:
* Increased search engine performance resulting in shorter
response times.
* Database optimization to increase download speed.
* Lexile scores and sorting options added to the main search
results lists.
* New system monitors put into place to prevent access turnaways.
Additionally, changes will be made to our Usage Reporting as follows:
* Reports requested from the following URL are being generated
over night on regular business days.
http://stats.sirs.com/all-report.html
<https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=http://stats.sirs
.com/all-report.html>
* Logging of interface graphics as an 'access' was disabled as of
September 26th. This change will ensure that only page 'hits' and
reference materials are logged as an access.
* Some reports previously missing Session totals, will now include
this figure.
Thanks,
Vanessa
----------__________________________________________________
Vanessa Todevski
Consortia Contract Administrator
ProQuest Information and Learning
800-232-7477 x224
561-995-4017 Fax
vanessa.todevski@il.proquest.com
http://www.proquest.com/
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<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr =
align=3Dleft><FONT face=3DTahoma=20
size=3D2>-----Original Message-----<BR><B>From:</B> Vanessa Todevski=20
[mailto:vanessa.todevski@il.proquest.com] <BR><B>Sent:</B> Wednesday, =
October=20
06, 2004 10:43 AM<BR><B>Subject:</B> Maintenance Window and Update on=20
Performance Issues<BR><BR></FONT></DIV>
<DIV class=3DSection1>
<P><FONT face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">As you may =
be aware,=20
over the past three weeks, SIRS customers have been experiencing =
intermittent=20
slowness or access turnaways. These issues are occurring now due to the=20
increased user load in a new environment, and require software =
development=20
changes and hardware changes. </SPAN></FONT><FONT face=3DArial =
color=3Dblack=20
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<P><FONT face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">As such, our =
technical=20
teams have planned the following hardware and software upgrades to =
address the=20
situation: </SPAN></FONT><FONT face=3DArial color=3Dblack size=3D2><SPAN =
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<UL type=3Ddisc>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l2 level1 lfo1; tab-stops: list .5in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">ProQuest =
has=20
scheduled a maintenance window beginning at <B><SPAN=20
style=3D"FONT-WEIGHT: bold">10pm EDT <I><SPAN=20
style=3D"FONT-STYLE: italic">Friday</SPAN></I> October 8, 2004 - 10am =
EDT=20
<I><SPAN style=3D"FONT-STYLE: italic">Saturday</SPAN></I> October 9,=20
2004</SPAN></B>. The following products will not be available during =
this=20
time:<BR><BR><B><SPAN style=3D"FONT-WEIGHT: bold">SIRS =
Platform:</SPAN></B>=20
</SPAN></FONT><FONT face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<UL type=3Dcircle>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l2 level2 lfo1; tab-stops: list 1.0in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">SIRS =
Knowledge=20
Source (<A=20
=
href=3D"https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=3Dhttp://sk=
s.sirs.com/"=20
target=3D_blank>sks.sirs.com</A>)-- Including SIRS Researcher, SIRS =
Government=20
Reporter, SIRS Renaissance, SKS WebSelect and SIRS Interactive =
Citizenship=20
Series. </SPAN></FONT><FONT face=3DArial color=3Dblack =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l2 level2 lfo1; tab-stops: list 1.0in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">SIRS =
Discoverer=20
(<A=20
=
href=3D"https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=3Dhttp://di=
scoverer.sirs.com/"=20
target=3D_blank>discoverer.sirs.com</A>)-- Including SIRS Discoverer =
and=20
Discoverer WebFind.</SPAN></FONT><FONT face=3DArial color=3Dblack =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>=20
</LI></UL></LI></UL>
<P style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DArial color=3Dblack =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">A software =
release=20
will be rolled out on <STRONG><B>October 13th</B></STRONG>, which will =
include=20
the following changes: </SPAN></FONT><FONT face=3DArial color=3Dblack =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<UL type=3Ddisc>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l0 level1 lfo2; tab-stops: list .5in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Increased =
search=20
engine performance resulting in shorter response times. =
</SPAN></FONT><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l0 level1 lfo2; tab-stops: list .5in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Database=20
optimization to increase download speed. </SPAN></FONT><FONT =
face=3DArial=20
color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l0 level1 lfo2; tab-stops: list .5in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Lexile =
scores and=20
sorting options added to the main search results lists. =
</SPAN></FONT><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l0 level1 lfo2; tab-stops: list .5in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">New system =
monitors=20
put into place to prevent access turnaways. </SPAN></FONT><FONT =
face=3DArial=20
color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></LI></UL>
<P style=3D"MARGIN: 0in 0in 0pt"><FONT face=3DArial color=3Dblack =
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: =
Arial">Additionally, changes=20
will be made to our Usage Reporting as follows: </SPAN></FONT><FONT =
face=3DArial=20
color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<UL type=3Ddisc>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l1 level1 lfo3; tab-stops: list .5in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Reports =
requested=20
from the following URL are being generated over night on regular =
business=20
days. <A=20
=
href=3D"https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=3Dhttp://st=
ats.sirs.com/all-report.html"=20
target=3D_blank>http://stats.sirs.com/all-report.html</A> =
</SPAN></FONT><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l1 level1 lfo3; tab-stops: list .5in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Logging of =
interface=20
graphics as an 'access' was disabled as of September 26th. This change =
will=20
ensure that only page 'hits' and reference materials are logged as an =
access.=20
</SPAN></FONT><FONT face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=3DMsoNormal=20
style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; =
mso-list: l1 level1 lfo3; tab-stops: list .5in"><FONT=20
face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Some =
reports=20
previously missing Session totals, will now include this figure.=20
</SPAN></FONT><FONT face=3DArial color=3Dblack size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; =
mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></LI></UL>
<P class=3DMsoNormal><SPAN class=3DEmailStyle15><FONT face=3DArial =
color=3Dblack=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; =
mso-bidi-font-size: 12.0pt"><![if =
!supportEmptyParas]><![endif]> <o:p></o:p></SPAN></FONT></SPAN></P>
<P class=3DMsoNormal><SPAN class=3DEmailStyle15><FONT face=3DArial =
color=3Dblack=20
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: =
12.0pt"><![if =
!supportEmptyParas]><![endif]> <o:p></o:p></SPAN></FONT></SPAN></P>
<P class=3DMsoAutoSig><!--[if supportFields]><font color=3Dblack><span=20
style=3D'color:black'><span =
style=3D'mso-element:field-begin'></span><span=20
style=3D"mso-spacerun: yes"> </span>AUTOTEXTLIST \s "E-mail=20
Signature" <span =
style=3D'mso-element:field-separator'></span></span></font><![endif]--><F=
ONT=20
color=3Dblack><SPAN style=3D"COLOR: =
black">Thanks,<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: =
black">Vanessa<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: black"><![if =
!supportEmptyParas]><![endif]> <o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: =
black">­­­­­­­­­­________________=
__________________________________<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: black">Vanessa=20
Todevski<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: black">Consortia Contract=20
Administrator<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: black">Pro</SPAN></FONT><FONT =
color=3Dred><SPAN=20
style=3D"COLOR: red">Q</SPAN></FONT><FONT color=3Dblack><SPAN=20
style=3D"COLOR: black">uest Information and =
Learning<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: black">800-232-7477=20
x224<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: black">561-995-4017 =
Fax</SPAN></FONT><FONT=20
color=3Dblack><SPAN=20
style=3D"COLOR: black; mso-color-alt: =
windowtext"><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: black"><A=20
href=3D"vanessa.todevski@il.proquest.com">vanessa.todevski@il.proquest.co=
m</A></SPAN></FONT><FONT=20
color=3Dblack><SPAN=20
style=3D"COLOR: black; mso-color-alt: =
windowtext"><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoAutoSig><FONT face=3D"Times New Roman" color=3Dblack =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: black"><A=20
href=3D"http://www.proquest.com/">http://www.proquest.com/</A></SPAN></FO=
NT><FONT=20
color=3Dblack><SPAN=20
style=3D"COLOR: black; mso-color-alt: =
windowtext"><o:p></o:p></SPAN></FONT></P>
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style=3D'mso-element:field-end'></span></span></font><![endif]--><FONT=20
color=3Dblack><SPAN=20
style=3D"COLOR: black"><![if =
!supportEmptyParas]><![endif]> </SPAN></FONT><FONT=20
color=3Dblack><SPAN=20
style=3D"COLOR: black; mso-color-alt: =
windowtext"><o:p></o:p></SPAN></FONT></P></DIV></BODY></HTML>
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