[OPLINLIST] 15th Annual GCLC Support Staff Symposium - Oct 6
GCLC
gclc@gclc-lib.org
Thu, 18 Aug 2005 11:27:47 -0400
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*This announcement has been posted to several lists. Our apologies for
any duplication.
****************************************************************************
*
Support Staff Symposium
http://www.gclc-lib.org/ce/viewevent.php?id=564
Date
Thursday, October 6th, 2005
Time
8:30 a.m. - 3:30 p.m.
Location
Receptions Conference Center in Northern Kentucky
Description
/COMMIT TO CUSTOMER CARE/
Communication *** Image *** Insight
Join us for the 15th Annual GCLC Support Staff Symposium where we will
focus on the communication tools you need to serve your customers and
provide outstanding customer service.
Agenda
* /8:30 a.m. - 9:00 a.m./ REGISTRATION AND BREAKFAST
* /9:15 a.m. - 11:45 a.m./ KEYNOTE ADDRESS
Lisa Marie Luccioni will address important communication issues
that impact your relationship with your customer.
* /12:00 noon/ BUFFET LUNCHEON
Includes a variety of "home cooked casserole" features such as
chicken rice casserole, beef tips and noodles, and vegetarian lasagna.
* /1:00 p.m. - 3:15 p.m./ BREAKOUT SESSIONS
You will choose two from the following sessions to attend in the
afternoon.
BREAKOUT ONE--Debbie Pearce, former faculty member in the
Communication Arts Department at Xavier University and now running
her own company--Pearce Communications Group, will guide you in
exploring a key communication skill for excellent customer
service: the ability to entertain multiple perspectives. This
discussion will introduce you to the value of listening beyond our
own autobiographies. As we work with people from different
cultures, it is easy to speed-read people based on our own
cultural learning. Multi-perspective communication asks a person
to postpone his or her first impressions to entertain the
questions: What else might be going on? and, what might I be
missing? This takes the form of self-talk and communication choice.
BREAKOUT TWO--Rebecca McDaniel, faculty member at Raymond Walters
College of the University of Cincinnati, will discuss non-verbal
communication across cultures to help you react to your changing
user populations.
BREAKOUT THREE--Peg Gutsell, Co-Director of the Inclusion Network,
will discuss the importance of including all types of people, in
the workplace and how you can deal with the communication impact
that results.
There are plenty of surprises in store this year. We have contracted
with massage therapists to be available during breaks and lunch to
provide 5-minute-massages for all attendees and we will have a surprise
program at lunch.
As always, this is an essential event to focus your energies and learn
more about best practices in customer care. Please register now as this
event always fills up early.
Meal
Continental Breakfast and Hot Luncheon Buffet
Member
$6
Friend of GCLC
$60
Non-Member
$80
The deadline to register is Monday, October 3rd, 2005
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<b>This announcement has been posted to several lists. Our
apologies for any duplication.<br>
****************************************************************************<br>
</b>
<h2><font color="#006663">Support Staff Symposium</font></h2>
<div id="event">
<p><a href="http://www.gclc-lib.org/ce/viewevent.php?id=564">http://www.gclc-lib.org/ce/viewevent.php?id=564</a><br>
</p>
<h3>Date</h3>
<p>Thursday, October 6th, 2005</p>
<h3>Time</h3>
<p>8:30 a.m. - 3:30 p.m. </p>
<h3>Location</h3>
<p>Receptions Conference Center in Northern Kentucky</p>
<h3>Description</h3>
<p><em>COMMIT TO CUSTOMER CARE</em>
<br>
<br>
Communication *** Image *** Insight
<br>
<br>
Join us for the 15th Annual GCLC Support Staff Symposium where we will
focus on the communication tools you need to serve your customers and
provide outstanding customer service. <br>
</p>
<h3>Agenda</h3>
<ul>
<li><em>8:30 a.m. - 9:00 a.m.</em> REGISTRATION AND BREAKFAST</li>
<br>
<li><em>9:15 a.m. - 11:45 a.m.</em> KEYNOTE ADDRESS
<br>
Lisa Marie Luccioni will address important communication issues that
impact your relationship with your customer.</li>
<br>
<li><em>12:00 noon</em> BUFFET LUNCHEON
<br>
Includes a variety of "home cooked casserole" features such as chicken
rice casserole, beef tips and noodles, and vegetarian lasagna.</li>
<br>
<li><em>1:00 p.m. - 3:15 p.m.</em> BREAKOUT SESSIONS
<br>
You will choose two from the following sessions to attend in the
afternoon.
<br>
<br>
BREAKOUT ONE--Debbie Pearce, former faculty member in the Communication
Arts Department at Xavier University and now running her own
company--Pearce Communications Group, will guide you in exploring a key
communication skill for excellent customer service: the ability to
entertain multiple perspectives. This discussion will introduce you to
the value of listening beyond our own autobiographies. As we work with
people from different cultures, it is easy to speed-read people based
on our own cultural learning. Multi-perspective communication asks a
person to postpone his or her first impressions to entertain the
questions: What else might be going on? and, what might I be missing?
This takes the form of self-talk and communication choice.
<br>
<br>
BREAKOUT TWO--Rebecca McDaniel, faculty member at Raymond Walters
College of the University of Cincinnati, will discuss non-verbal
communication across cultures to help you react to your changing user
populations.
<br>
<br>
BREAKOUT THREE--Peg Gutsell, Co-Director of the Inclusion Network,
will discuss the importance of including all types of people, in the
workplace and how you can deal with the communication impact that
results.</li>
</ul>
There
are plenty of surprises in store this year. We have contracted with
massage therapists to be available during breaks and lunch to provide
5-minute-massages for all attendees and we will have a surprise program
at lunch.
<br>
<br>
As always, this is an essential event to focus your energies and
learn more about best practices in customer care. Please register now
as this event always fills up early.
<h3>Meal</h3>
<p>Continental Breakfast and Hot Luncheon Buffet</p>
<h3>Member</h3>
<p>$6<br>
</p>
<h3>Friend of GCLC</h3>
<p>$60<br>
</p>
<h3>Non-Member</h3>
<p>$80<br>
</p>
<p>The deadline to register is Monday, October 3rd, 2005</p>
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