[OPLINLIST] Customer Service workshop @ MOLO
Chris Hopkins
chris@molorls.org
Fri, 18 Mar 2005 13:47:41 -0500
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Customer Service Without the Cussin': Tips, Tricks, and Tools for
Frontline Staff
Tuesday, April 19, 2005
9:00 AM to 4:00 PM
MOLO Regional Library System Training Center, Newcomerstown, OH
Scheduled Speaker: Kathi Wittkamper, Kokomo-Howard County Public
Library, IN
Registration is limited to 36
This workshop is designed for clerical and paraprofessional workers who
deal on-on-one with library patrons every day. In addition to
traditional classroom training techniques, the program will involve
small group activities and discussion forums. Everything from answering
the phone and email to patron conflict resolution will be included. If
dealing with patrons is a big part of your job, you will appreciate this
workshop. Kathi Wittkamper is the Children Services Department Head at
the Kokomo-Howard County Public Library in Indiana and is a former
library director with extensive work experience with Fred Pryor and
Career Track seminars.
Register on-line for this workshop at
http://www.molorls.org/ceonline/event.aspx?ID=3D178
Chris Hopkins, Program Coordinator
MOLO Regional Library System
Newcomerstown Library Annex
123 North Bridge Street
Newcomerstown, OH 43832
Voice: 330-204-1135
http://www.molorls.org <http://www.molorls.org/>=20
Email: chris@molorls.org
=20
=20
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<H2 dir=3Dltr style=3D"MARGIN-RIGHT: 0px"><SPAN =
id=3Deventtitle_lbl><FONT face=3DArial=20
color=3D#ff0000>Customer Service Without the Cussin': Tips, Tricks, and =
Tools for=20
Frontline Staff</FONT></SPAN></H2>
<P><SPAN id=3Ddate_lbl><FONT face=3DArial color=3D#0000ff =
size=3D3><STRONG><SPAN=20
class=3D278154518-18032005>Tuesday, April 19,=20
2005</SPAN></STRONG></FONT></SPAN></P>
<P><SPAN><FONT face=3DArial color=3D#0000ff><STRONG><SPAN=20
class=3D278154518-18032005></SPAN></STRONG></FONT></SPAN><STRONG><FONT=20
face=3DArial><FONT color=3D#0000ff><FONT size=3D3><SPAN =
id=3Dstartt_lbl>9:00 AM</SPAN>=20
to <SPAN id=3Dendt_lbl>4:00 PM</SPAN><BR><SPAN id=3Dvenue_lbl>MOLO =
Regional=20
Library System Training Center, Newcomerstown,=20
OH</SPAN></FONT></FONT></FONT></STRONG></P>
<P><FONT face=3DArial><STRONG><FONT color=3D#0000ff><FONT =
size=3D3>Scheduled=20
Speaker: <SPAN id=3Dspeaker_lbl>Kathi Wittkamper, Kokomo-Howard =
County=20
Public Library, IN</SPAN></FONT></FONT></STRONG></FONT></P>
<P><FONT face=3DArial><STRONG><FONT color=3D#0000ff><FONT =
size=3D3>Registration is=20
limited to <SPAN=20
id=3Dreglimit_lbl>36</SPAN></FONT></FONT></STRONG></FONT></P>
<P><SPAN class=3Dphighlight id=3Dsummary_lbl style=3D"WIDTH: =
640px"><FONT=20
face=3DArial>This workshop is designed for clerical and paraprofessional =
workers=20
who deal on-on-one with library patrons every day. In addition to =
traditional=20
classroom training techniques, the program will involve small group =
activities=20
and discussion forums. Everything from answering the phone and email to =
patron=20
conflict resolution will be included. If dealing with patrons is a big =
part of=20
your job, you will appreciate this workshop. Kathi Wittkamper is the =
Children=20
Services Department Head at the Kokomo-Howard County Public Library in =
Indiana=20
and is a former library director with extensive work experience with =
Fred Pryor=20
and Career Track seminars.</FONT></SPAN></P>
<P><SPAN class=3D278154518-18032005><FONT face=3DArial>Register on-line =
for this=20
workshop at <A=20
href=3D"http://www.molorls.org/ceonline/event.aspx?ID=3D178">http://www.m=
olorls.org/ceonline/event.aspx?ID=3D178</A></FONT></SPAN></P><SPAN=20
class=3D278154518-18032005>
<DIV class=3DSection1 align=3Dleft><FONT face=3DArial>Chris Hopkins, =
Program=20
Coordinator</FONT></DIV>
<DIV class=3DSection1><FONT face=3DArial>MOLO Regional Library =
System</FONT></DIV>
<DIV class=3DSection1><FONT face=3DArial>Newcomerstown Library =
Annex</FONT></DIV>
<DIV class=3DSection1><FONT face=3DArial>123 North Bridge =
Street</FONT></DIV>
<DIV class=3DSection1><FONT face=3DArial>Newcomerstown, OH =
43832</FONT></DIV>
<DIV class=3DSection1><FONT face=3DArial>Voice: =
330-204-1135</FONT></DIV>
<DIV class=3DSection1><FONT face=3DArial><A=20
href=3D"http://www.molorls.org/">http://www.molorls.org</A></FONT></DIV>
<DIV class=3DSection1><FONT face=3DArial>Email: <A=20
href=3D"mailto:chris@molorls.org">chris@molorls.org</A></FONT></DIV>
<DIV class=3DSection1><FONT face=3DArial></FONT> </DIV>
<DIV class=3DSection1> </DIV><FONT=20
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