[OPLINLIST] Managing Patron Problems

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
****************************************************************************
*


  Managing Patron Problems <http://www.swonlibraries.org/viewevent?id=814>

This 3-hour class follows and illustrates the guidelines set forth in 
the revised brochure, Guidelines for Managing Patron Problems. 
Participants will practice approach and observation techniques, 
appropriate responses and phrases, and will review follow-up procedures 
through group discussions and activities. Great refresher course for 
staff who are experiencing "burn out" or need to feel empowered as an 
employee dealing with the public.

PLCH

Co-sponsored with the Public Library of Cincinnati and Hamilton County

<http://www.cincinnatilibrary.org>


      Date

Monday, November 13th, 2006


      Time

9:00 a.m. - 12:00 noon


      Location

Westwood Branch Library, Public Library of Cincinnati and Hamilton County
3345 Epworth Avenue
Cincinnati, Ohio 45211


      Speaker

*Sheila Freyhof* is the Training Instructor and the Volunteer Services 
Coordinator for the Public Library of Cincinnati and Hamilton County. 
Sheila has worked as a Reference Librarian at the Green Township Branch 
and a Children's Librarian at the Mariemont Branch, where she served for 
six years. Sheila has been the Training Instructor in Human Resources 
for the past seven years. This new career path has given her an 
opportunity to design and implement over 35 different programs for the 
library not including those with outside presenters.


      Contributing Member of SWON Libraries

$25


      Friend of SWON Libraries

$25


      Contributing Member of NEO-RLS, NORWELD, or SERLS

$25


      Other

$50

The deadline to register is Friday, November 10th, 2006


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