[OPLINLIST] May I Help You? Customer and Reference Behaviors that Work - Independence, KY

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
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Please forward this message to all interested parties.
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  May I Help You? Customer and Reference Behaviors That Work
  <http://www.swonlibraries.org/viewevent?id=1017>

Do you have new staff that need to develop reference and customer 
service skills? Experienced staff wanting a refresher? /May I Help You? 
Customer and Reference Behaviors That Work/ is just the ticket.

This half day training covers the basics of conducting a successful 
reference interview combined with common sense and practical customer 
service behaviors. Join us for a day of training and get a "sneak peek" 
at the new William E. Durr Branch Library 
<http://www.kentonlibrary.org/durr/index.html> before it opens to the 
public!


      Date

Monday, January 22nd, 2007


      Time

9:30 a.m. - 12:00 noon


      Location

William E. Durr Branch Library
Kenton County Public Library
1992 Walton-Nicholson Road
Independence, KY 41051


      Speaker(s)

*Jay Burton* currently is the Head of Professional Development at the 
State Library of Ohio. A former elementary school teacher, Jay brings 
over 20 years experience in public library settings including a small 
library in Park City, Utah and currently, part-time reference librarian 
at the Columbus Metropolitan Library.


      Meal

Continental breakfast will be provided


      Audience

New staff members and those wishing to refresh their customer service 
and reference interview skills


      Contributing Member of SWON Libraries

$5 to cover costs


      Friend of SWON Libraries

$5 to cover costs


      Contributing Member of NEO-RLS, NORWELD, or SERLS

$5 to cover costs


      Other

$5 to cover costs

The deadline to register is Friday, January 19th, 2007


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