[OPLINLIST] Surveying as a Planning Tool, Part 2: Workshop in Blue Ash, Ohio

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
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  Surveying as a Planning Tool, Part 2 - A Simultaneous e-Classroom
  Experience <http://www.swonlibraries.org/viewevent?id=1038>


      Date

Wednesday, September 26th, 2007


      Time

2:00 p.m. - 3:30 p.m.


      Location

SWON Libraries Office


      Speaker(s)

Dianna (Dee) Magnoni 
<http://sla.learn.com/learncenter.asp?id=178409&sessionid=3-8643F6FD-B7C8-44E6-9F0B-80F9A622B972&mode=show&page=164> 
is the library director at Franklin W. Olin College of Engineering in 
Needham, Massachusetts. Dee was hired as the library's first director in 
2002 and set up many of its services and resources from scratch. Dee 
uses surveying software for work, professional, and community purposes 
and has presented on the nuts and bolts of surveying as well as its many 
uses.

Dee previously worked in business and engineering libraries in corporate 
America and academia. Her employers included the Massachusetts Institute 
of Technology and Helix Technology Corporation. Dee received her MLS 
from SUNY-Albany and her BA from Lehigh University. Her society 
affiliations include SLA (president, SLA Boston, 2005--2006; current 
chair, Professional Development Advisory Council; past Board of 
Directors member; past chair, IT Division); ALA; ASIS&T; and ASEE. She 
is also a college representative for IATUL.


      Description

Today's information professionals face highly complex scenarios that 
call for critical decision making every day. Factors affecting 
information centers include the following:

* Tight budgets and streamlined staffs
* Little time
* Shifting business climates
* Changing customer base
* Tremendous variety and complexity of resources
* Need for high value, high impact with each service and resource

/Surveying as a Planning Tool/ seeks to help information professionals 
maximize resource and service quality by building a framework to use in 
surveying in the information center planning process, and specifically 
its application to strategic planning and quality measurement. This 
Click U Live! Seminar will provide you with skills to design, develop, 
and deliver surveys as well as to become familiar with evaluation and 
planning structures that help you make better and more informed 
decisions, create a vital and relevant service environment, and allow 
for closer alignment with your customers.

*Part 2*

Surveys have limited value without a larger conceptual planning 
structure, and in part 2 of this Click U Live! Seminar, you will be 
introduced to three of these structures---the Balanced Scorecard, Six 
Sigma, and LibQual. With case studies from business and academia, the 
use of surveying in each of these structures will be examined, and a 
decision flowchart for choosing a structure will be discussed.

*Critical Learning Questions*

* How can surveying help with the planning process?
* What are some of the available surveying tools?
* How do I go about creating, designing, developing, and delivering a 
survey?
* In what broader planning structures do surveys work?
* What metrics do these structures share? What metrics are unique?
* How do I choose my structure?


      Meal

Light snacks will be provided


      Audience

This Click U Live! Seminar is designed as a beginning to 
intermediate-level course for managers and information professionals who 
want to develop competencies in surveying for strategic planning and 
quality measurement. No previous experience in surveying is required.


      Contributing Member of SWON Libraries

$10


      Friend of SWON Libraries

$10


      Contributing Member of NEO-RLS, NORWELD, or SERLS

$10


      Other

$20

The deadline to register is Sunday, September 23rd, 2007



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