[OPLINLIST] Dealing With Difficult People Part 1: Don’t Let Other People Decide How You will Behave

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
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*


    Dealing With Difficult People Part 1: Don’t Let Other People Decide
    How You will Behave


        Co-Sponsored by the Special Libraries Association: Cincinnati
        Chapter


      Register

http://www.swonlibraries.org/viewevent?id=1271


      Date

Wednesday, August 13th, 2008


      Time

2:00 p.m. - 3:30 p.m.


      Location

SWON Libraries Office


      Speaker(s)

*Goldie Newman* has successfully taught the skills of appropriate 
communication to hundreds of staff members in Canadian Libraries.

Goldie is a member of the Ontario Association of Professional Social 
Workers, The Ontario College of Social Workers and is Board Member of 
the Employee Assistance Program Association of Toronto.


      Description

*PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE 
SWON LIBRARIES OFFICE.*

The first part of the seminar is entitled, “Don’t Let Other People 
Decide How You will Behave.” It will introduce the Assertive 
Communication Theoretical Model which is recognized as the most 
effective method of communication for the workplace. Everyone faces 
stressful and difficult situations every day no matter what the setting. 
Assertive communication theory recognizes that it is generally not the 
technical aspects of work that cause stress and frustration. It is in 
the interpersonal exchanges. With the use of assertive language and 
behavior, people find situations not only more manageable but more 
satisfying. The goal is for one to feel good about themselves, the 
people with whom they interact and the organization they represent.

*Critical Learning Questions*

How does one make a choice in how to respond?
How does one effectively deal with criticism while still learning from it?
What does one do when confronted by aggression?
How does one respond to racist remarks or personal put-downs


      Meal

Light snacks will be provided


      Audience

People of any age or level of experience will benefit from acquiring 
assertive communications skills such as: expressing messages confidently 
minimizing misunderstandings turning confrontation into cooperation 
listening to what is really being said building trust and respect


      Contributing Member of SWON Libraries

$10 


      Friend of SWON Libraries

$10 


      Contributing Member of NEO-RLS, NORWELD, or SERLS

$10 


      Other

$20

The deadline to register is Tuesday, August 12th, 2008


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