[OPLINLIST] Process Improvement for Libraries (Wilmington, Ohio)--Still Time to Register!!

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
****************************************************************************

Please forward to all interested parties.

*


  Process Improvement for Libraries (Wilmington, Ohio)
  <http://www.swonlibraries.org/register?a=selectmember&id=1205&rate=cost1&sponsor=SouthWest%20Ohio%20and%20Neighboring%20Libraries>

Roberts Centre <http://www.robertscentre.com/conference_centre.asp>


      Date

Tuesday, February 26th, 2008


      Time

9:30 a.m. - 4:30 p.m.


      Location

Roberts Centre
123 Gano Road
Wilmington, Ohio 45177
Phone: (800) 654-7036


      Speaker(s)

*Sara Laughlin*

Sara's company, *Sara Laughlin and Associates*, created a program titled 
"Breakthrough! Process Improvement," which addresses quality processes 
in libraries. Sara Laughlin is a library consultant specializing in 
planning, evaluation, and process improvement. She began her library 
career at the Public Library of Cincinnati & Hamilton County. Before 
launching her consulting firm in 1997, she worked for a library school, 
two library consortia, served as a library trustee, and taught 
management, research/evaluation, and grant writing. She is currently 
serving as interim director at Monroe County Public Library in 
Bloomington Indiana.

*Ray Wilson*

*Ray Wilson* is a quality engineer with *Sara Laughlin and Associates*. 
Ray's consulting clients include libraries, schools, and universities, 
as well as manufacturers, law firms, banks, engineering companies, and 
not-for-profit organizations. His book Process Mastering: How to 
Establish & Document the Best Known Way to Do a Job is a standard in the 
continuous improvement literature


      Description

This is a series of *FOUR EVENTS--*

Tuesday, February 26th, 2008
Tuesday, April 22nd, 2008
Wednesday, May 28th, 2008
Friday, July 11th, 2008

Participants must attend all four sessions and be part of a team of 
three or four from the same library to attend.


Upper level managers of all libraries are continually looking for ways 
to cut costs, cut time, and remain within their budgets. Library budgets 
for all types of libraries have been reduced in recent years, and 
library managers struggle to improve service while cutting costs.

The quality movement has been strong in the for-profit environment and 
has improved the work environment, as well as the products and services, 
for thousands of companies. Recently the quality movement has spread to 
the health care sector as well as non-profit organizations. As complex 
non-profit organizations, libraries could truly benefit from learning 
the tools and processes that help employees move toward quality

This program series identifies new ways to view processes within the 
library and teaches teams of library staff how to evaluate and improve 
their own libraries. This program directly addresses the needs of our 
libraries by teaching library staff to look at their processes in new 
ways and to identify ways to streamline these processes and become more 
efficient, thereby reducing costs and addressing the needs of reduced 
budgets.

This program series highlights the tools and techniques that will allow 
libraries to identify quality measures, train staff in quality tools and 
procedures, and improve services to library patrons.

This program series addresses the needs of libraries to streamline their 
processes and become more efficient. This efficiency will allow library 
staff to spend more time serving patrons and will address the need to 
wear "many hats" as a result of short staffing and dwindling budgets.


What can your team gain from PROCESS IMPROVEMENT FOR LIBRARIES?

--REDUCTION of ERRORS and Customer Complaints!
--Developing More SATISFIED CUSTOMERS
--Learning NEW TOOLS and STRATEGIES to work with YOUR processes
--Gaining a heightened awareness of YOUR library as a SYSTEM
--Learning to work as a COMPLETE TEAM
And MUCH MUCH MORE!

This program series is made possible by an LSTA Continuing Education 
Grant through the State Library of Ohio.

How To Develop YOUR Team:

* This program series is designed to address the needs of entire 
libraries or library systems, and as such is intended as a class for 
teams of upper-level managers. We are targeting 35 teams of 3 to 4 
library staff from individual libraries across Ohio. These teams will 
then return to their home libraries to train the rest of their staff and 
implement these changes.

* Between sessions, teams will work together to apply the concepts on a 
process from their own libraries. The final session will include a 
showcase of each team's process improvements.

* Teams should be made up of upper-level managers, including the library 
director, or with full support of the library director to complete their 
work.

* In larger library systems, teams may be made up of managers from a 
single department who intend to improve a process for that department. 
Smaller libraries may elect to send managers from across the library and 
select a process to improve.

* Is your library too small to arrange a team? We will work with you to 
partner your staff with staff from other libraries to come up with a 
full team. Contact your Regional Library System for more information.


CAN'T MAKE THESE FOUR DATES? Check out the identical program that will 
take place at Mohican State Park. Please visit the Mohican State Park 
event site to register <http://www.swonlibraries.org/viewevent?id=1211>.


      Meal

Continental breakfast and lunch will be provided.


      Audience

This program series is designed to address the needs of entire libraries 
or library systems, and as such is intended as a class for teams of 
upper-level managers. EACH TEAM MEMBERS NEEDS TO REGISTER THEMSELVES TO 
ENSURE A SPOT AT EACH CLASS.


      Contributing Member of SWON Libraries

$100 (cost includes all four session for one team member--each team 
member should register separately) 


      Friend of SWON Libraries

$100 (cost includes all four session for one team member--each team 
member should register separately) 


      Other

$200 (cost includes all four session for one team member--each team 
member should register separately) [Register 
<http://www.swonlibraries.org/register?a=formreg&id=1205&rate=cost4&sponsor=SouthWest%20Ohio%20and%20Neighboring%20Libraries&addattendee=Y>]

The deadline to register is Friday, February 8th, 2008



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