[OPLINLIST] FW: NEO-Dealing with Harassing Patrons and other Non-Employee Harassment

[Melissa Lattanzi]

Successfully Dealing with Harassing Patrons and other Non-Employee
Harassment

Tell a colleague <http://www.neo-rls.org/ce/emailevent.cfm?ID=496>  

 

Program Time:  9:30 a.m. - 3:30 p.m.

 

 

Speaker: 
Andrew Sanderbeck 

 

 

Program Description:
Also known as "Third-Party Harassment" or Non-Employee Harassment", this
workshop addresses what action employees should take when they feel they
are being harassed by non-employees (patrons, vendors, contractors,
consultants etc&) and the proactive steps that library management and
their governing boards and administration should take to protect their
employees, libraries and themselves from harassing behaviors and the
problems the behaviors may cause. 

As a result of this workshop participants will learn more about: 

*	What Non-employee harassment is; sorting out the myths from the
facts
*	The preferred verbiage to use when you are being harassed by
someone to protect themselves
*	The appropriate actions to take when you are being harassed at
work
*	The 5 questions every management team should ask to begin
assessing problems of harassment in their workplace
*	The 2 primary mechanisms for an environment free of harassment
from any source 
*	Information to revise their current anti-harassment policies and
handbooks to incorporate statements specific to harassment by
nonemployees (Bring a copy of your policy for the review)
*	The latest on EEOC Guidelines and court cases regarding
non-employee harassment

Successfully Dealing with Harassing Patrons
<http://www.neo-rls.org/ce/eventdetail.cfm?ID=494>  

Warren

10/29/2008

 

Successfully Dealing with Harassing Patrons
<http://www.neo-rls.org/ce/eventdetail.cfm?ID=495>  

Wooster

10/30/2008

 

Successfully Dealing with Harassing Patrons
<http://www.neo-rls.org/ce/eventdetail.cfm?ID=496>  

North Ridgeville

10/31/2008

 

 

 

 

 

 

 

 

 

Melissa Lattanzi, Senior Continuing Education Specialist

Northeast Ohio Regional Library System

4445 Mahoning Ave. NW

Warren, OH 44484

lattanzm at neo-rls.org

Phone:  330-847-7744 ext. 12

Fax:     330-847-7704

 

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