[OPLINLIST] FW: NEO-Dealing with Harassing Patrons and Others

[Melissa Lattanzi]

Are you being harassed by your patrons, sales people, or others?
 
Are you uncertain what to do when you are being harassed?
 
If so then Dealing with Harassing Patrons and Others is for you.
 

As a result of this workshop participants will learn more about: 

*	What Non-employee harassment is; sorting out the myths from the facts
	
*	The preferred verbiage to use when you are being harassed by someone to protect themselves
	
*	The appropriate actions to take when you are being harassed at work
	
*	The 5 questions every management team should ask to begin assessing problems of harassment in their workplace
	
*	The 2 primary mechanisms for an environment free of harassment from any source 
	

This workshop is located in three locations for your convenience:

Successfully Dealing with Harassing Patrons <http://www.neo-rls.org/ce/eventdetail.cfm?ID=494>  

Warren

10/29/2008

Successfully Dealing with Harassing Patrons <http://www.neo-rls.org/ce/eventdetail.cfm?ID=495>  

Wooster

10/30/2008

Successfully Dealing with Harassing Patrons <http://www.neo-rls.org/ce/eventdetail.cfm?ID=496>  

North Ridgeville

10/31/2008