[OPLINLIST] WebJunction Ohio offers a Customer Service for Libraries course set

[Marsha McDevitt-Stredney]

Please excuse multiple postings...

We all know that providing excellent service to our patrons is essential
to sustaining the library's central role in the community. WebJunction
Ohio offers a Customer Service for Libraries
<http://oh.webjunction.org/customerservice>  course set that will build
your skills to provide excellent service and deal with the difficult
situations that can arise when working with the public. The curriculum
applies current best practices from the business world to a library
setting.

Enroll in and complete all five courses to acquire the tools to apply to
almost any customer situation, or choose from the set those courses that
focus on the specific areas you want to work on. Remember that, once
enrolled, you have a whole year to complete the courses. 
http://oh.webjunction.org/customerservice

NOTE: You must be a WebJunction Ohio affiliated member in order to
enroll for the courses for free. The State Library of Ohio has paid for
these courses with federal IMLS LSTA funds for staff working in Ohio
libraries, museums, and library related organizations. There is no fee
for registering for a WebJunction Ohio membership.

WebJunction Ohio Course Sets <http://oh.webjunction.org/coursesets>
offer a guided curricula solution where staff enroll in a short series
of courses on key topics. These sets provide recommended learning paths
that offer an efficient continuing education experience for library
staff looking to develop knowledge and skills in the following areas.

 

 

 

 

Marsha McDevitt-Stredney

Marketing & Communications Director

274 E. 1st Avenue

Columbus, OH 43201

Tel: 614-644-6875

Fax: 614-466-3584

www.library.ohio.gov <http://www.library.ohio.gov/> 

 

  <http://www.facebook.com/people/StateLibraryof-Ohio/100000063363765>


 


Share Your Story at 
http://library.ohio.gov/state-librarian/share-your-story
<http://library.ohio.gov/state-librarian/share-your-story> 
Tell us how a State Library service or resource helped you or your
library.


 

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