[OPLINLIST] KIN24x7 October Newsletter Online

[Donald Boozer]

The October edition of the KnowItNow24x7 Newsletter is now available online at:

http://provider.knowitnow.org/newsletter/knowitnow24x7-newsletter-october-2010

This issue includes:

- Coordinator's Corner: Texting - Something (Not So) Completely Different
- Tips & Tactics: When Teens Attack, or How to Deal with Difficult Customers on Chat (by Cari Dubiel, Twinsburg Public Library)
- A Sampling of KIN24x7 Patron Survey Comments from September 2010
- Statistics: Participating Libraries (A look at the public libraries in Ohio contributing to the statewide virtual reference service.)
- ONLINE RESOURCES OF THE MONTH: Bored, bored, bored...

Enjoy!

Donald Boozer
KnowItNow24x7 Coordinator
Cleveland Public Library, Automation Department
325 Superior Avenue East, Cleveland, OH 44114
216-623-2960
dboozer at cpl.org
http://www.knowitnow.org