[OPLINLIST] KIN24x7 May Newsletter Available

Tue May 3 15:09:08 EDT 2011

The May 2011 edition of the KnowItNow24x7 Newsletter is now available online at

http://provider.knowitnow.org/newsletter/knowitnow24x7-newsletter-may-2011

In this issue:

Coordinator's Corner: The Long Tail of KIN24x7
Tips & Tactics: Dealing with Distressed & Difficult Patrons
A Sampling of KIN24x7 Patron Survey Comments from April 2011
Statistics: April 2011 (Top 20 "Answerers" and "Asking" Libraries)
Online Resources of the Month: A Night at the Movies

Enjoy!

Donald Boozer
KnowItNow24x7 Coordinator
Cleveland Public Library, Automation Department
325 Superior Avenue East, Cleveland, OH 44114
216-623-2960
dboozer at cpl.org
http://www.knowitnow.org