[OPLINLIST] Customer Service, E-Books and E-rate oh my! Upcoming SWON Libraries and Assoc. Programming!

[Info]

Please excuse any duplicate postings.

Click on a title for more information and to register.  Please note 
added Events, Ebooks: The New Normal, E-Rate Training Workshop and two 
Customer Service Training Sessions!

Event Name
	Date
	Format
	For
Ebooks: The New Normal <http://www.swonlibraries.org/viewevent?id=2169>
	Oct. 12
	SWON Libraries Host Site for National Virtual Conference
	Public, Academic and K-12 Librarians.  All day conference; make sure 
you're up-to-date!
CLEAR: Children's Literature Evaluation and Review Interest Group 
<http://www.swonlibraries.org/viewevent?id=2121>
	Oct. 13
	In Person - Kentucky location
	Children's Librarians
CLEAR: Children's Literature Evaluation and Review Interest Group 
<http://www.swonlibraries.org/viewevent?id=2031>
	Oct. 14
	In Person - SWON Libraries 	Children's Librarians
PowerPoint 2007 <http://www.swonlibraries.org/viewevent?id=2080>
	Oct. 20
	In Person - Boone County, KY
	Anyone wanting to improve their PP skills
Executive Board Meeting <http://www.swonlibraries.org/viewevent?id=2168>
	Oct. 24
	In Person - SWON Libraries
	Our meetings are open to all.
Readers' Advisory Interest Group 
<http://www.swonlibraries.org/viewevent?id=2062> (Graphic Novels!)
	Oct. 25
	In Person - SWON Libraries 	Open to all.
CARGYS <http://www.swonlibraries.org/viewevent?id=2167>
	Nov. 2
	In Person - SWON Libraries 	Open to all who are interested in teen 
literature.
Customer Service: Defusing the Angry Customer 
<http://www.swonlibraries.org/viewevent?id=2171>
	Nov. 2
	In Person - Boone County, KY 	Anyone providing customer service!
E-rate Training Workshop, Fall 
<http://www.swonlibraries.org/viewevent?id=2170>
	Nov. 3
	SWON Libraries Video Host Site for Statewide Training
	Anyone needing assistance with the e-rate process.
Customer Service: Defusing the Angry Customer 
<http://www.swonlibraries.org/viewevent?id=2172>
	Nov. 3
	In Person - Boone County, KY 	Anyone providing customer service!
ROYAL (Reviewers of Young Adult Literature) 
<http://www.swonlibraries.org/viewevent?id=2126>
	Nov. 8
	In Person - SWON Libraries (3:30)
	Anyone interested in reviews of YA Literature.
ROYAL (Reviewers of Young Adult Literature) 
<http://www.swonlibraries.org/viewevent?id=2127>
	Nov. 8
	
In Person - SWON Libraries (6:30)

	Anyone interested in reviews of YA Literature.
SWON Libraries Fall Membership Meeting 
<http://www.swonlibraries.org/viewevent?id=2166> (Spotlight on Interest 
Groups!)
	Nov. 9
	Oscar Event Center
	Anyone working in libraries within 17 counties of Southwest Ohio and 
three counties of Northern Kentucky!
Instruction Librarians Interest Group 
<http://www.swonlibraries.org/viewevent?id=2149>
	Nov. 14
	In Person - SWON Libraries 	Academic librarians
Do You Google? <http://www.swonlibraries.org/viewevent?id=2081>
	Nov. 17
	In Person - Boone County, KY 	Anyone wanting to improve their Google 
techniques!
PLAPPN: Public Library Adult Program Planners Network 
<http://www.swonlibraries.org/viewevent?id=2059>
	Nov. 30
	In Person - Clermont County Flannery Branch
	Public Library Adult Programmers

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