[OPLINLIST] KnowItNow Training Opportunity in Cincinnati

[Donald Boozer]

A free KnowItNow (KIN) training opportunity will be hosted by the Public Library of Cincinnati & Hamilton County (PLCHC) (800 Vine Street, Cincinnati, Ohio 45202) on Thursday, November 15, 2012.

Staff members from area public and academic libraries (either those currently participating in KIN or those interested in joining the collaborative effort) are invited to attend. Space is limited and will be filled on a first-come, first-served basis. To reserve your place, email your name, preferred email address, library, and which sessions you'll be attending to Don Boozer, KIN Coordinator, at support at knowitnow.org.

A "basic training" morning session (10:00 am to 12:30 pm) will be offered concentrating on navigating the KIN Provider Site and providing hands-on practice with the SparkRef virtual reference software.

An "advanced training" afternoon session (2:00 pm to 4:00 pm) will be offered and will provide tips on using Google, Wikipedia, and the Ohio Web Library databases; handling problem patrons and patrons with problems; and reviewing real KIN transcripts to enhance customer and reference service skills. There will also be time for discussion and questions.

Participants are welcome to come to either the morning session, the afternoon session, or a combination of morning and afternoon. Lunch will be "on your own" with recommendations from the staff of PLCHC.

The library provides free parking and directions to PLCHC are available online at http://www.cincinnatilibrary.org/main/.

Don Boozer
KnowItNow Coordinator
Cleveland Public Library
325 Superior Avenue East, Cleveland, OH 44114
216-623-2960
dboozer at cpl.org
http://www.knowitnow.org