[OPLINLIST] priority dispatch-overdue materials

Fri May 31 09:03:39 EDT 2013

Thanks. We like our current driver very much. The former driver was 
another story. This young man tries very hard to get things done. It's 
not his fault they have given him a route that is impossible to complete 
in an 8 hour day. Since he took over our route, the amount of material 
damaged by improper handling has dramatically decreased. We get accurate 
counts. He is polite and as efficient as we can hope for. WHEN he is 
able to fit a delivery in to his schedule.

The problem is with the management and has been ongoing since the switch 
to Priority Dispatch and the inability of anybody to resolve the problems.

We can only hope those of you experiencing the ongoing problems with 
missed deliveries and a lack of responsiveness to our concerns continue 
to press SLO for improvements.

Anne Lowery, MLIS
Director
New London Public Library
67 S. Main St.
New London, OH  44851
(419) 929-3981
(419) 929-0007 (fax)
www.newlondonpubliclibrary.org

On 5/30/2013 6:08 PM, msnyder wrote:
> Dear colleagues:
>
> I work at a small public library in Stark County and we have had some minor
> problems with Priority Dispatch but nothing to match those of some of our
> neighbors and others throughout the state.  I feel really bad for those of
> you who have been battling this issue for a long while, especially our
> friends in New London, Ohio!
>
> With that said, I would like to report that we LOVE our driver Eddie and he
> is a joy to work with.  Eddie works out of Cleveland and he drives in this
> region through weather patterns that only a northeastern Ohio resident can
> understand and appreciate (blinding snow, sunshine, and spring showers...
> all in the same day!).
>
> As someone who has worked with daily delivery systems for many years, I just
> hope that the powers that be don't try to make the fix by taking it out on
> the drivers.  The drivers can only do what they are directed to do, right?
>
> Here's hoping for some much better service in the very near future!
>
> Regards,
>
> Mike Snyder, Director
>
> Louisville Public Library
> 700 Lincoln Avenue
> Louisville, OH 44641
>
> 330.875.1696	phone
> 330.875.3530	fax
>
> www.louisvillelibrary.org
>
>
> -----Original Message-----
> From: oplinlist-bounces at lists.oplin.org
> [mailto:oplinlist-bounces at lists.oplin.org] On Behalf Of Anne Lowery
> Sent: Wednesday, May 29, 2013 9:54 AM
> To: oplinlist at lists.oplin.org
> Subject: Re: [OPLINLIST] priority dispatch-overdue materials
>
> We have been fighting with the State Library and Priority Dispatch just
> about from day 1. They are not very responsive and the State Library has
> already extended their contract, so good luck getting any results. I have
> received the lecture about what a great bargain this all is for our patrons
> several times. I also found out that the State Library does receive credit
> from Priority for missed delivery dates; however, SLO says they spend the
> money on "shipping supplies" rather than pass the credit back to the
> individual library.
>
> We have been paying for three day per week delivery and lucky to receive
> two. I have already informed SLO that we will be reducing our contracted
> service to two days per week with the new contract. Priority can't even tell
> me what two days per week they CAN delivery to us, but at least our
> expenditure will reflect the level of service.
>
> All of that said, I'm not sure how items can be overdue while in transit. I
> would think that the "due date" should be triggered when the item is checked
> in at the lending library, not when it is placed in transit.  If THAT were
> the case, our patrons would be accruing fines every time they borrow
> something via ILL. This is yet another reason why we are moving towards
> "fine free."
>
> I won't go so far to say the SLO is DEAF to our concerns, but they don't
> seem to be having any success addressing them and I am very unhappy that
> they are spending our money on shipping supplies instead of returning it to
> the paying library. They don't seem to understand what a significant expense
> the delivery contract is for us little guys.
>
> Anne Lowery, MLIS
> Director
> New London Public Library
> 67 S. Main St.
> New London, OH  44851
> (419) 929-3981
> (419) 929-0007 (fax)
> www.newlondonpubliclibrary.org
>
> On 5/29/2013 9:40 AM, Sandy Thaxton wrote:
>> Good morning!
>>
>>
>> When I get a shipment from Priority Dispatch, most of the items are
>> already at least _*3*_ _*weeks overdue*_ on arrival. So I give them to
>> our patron for 10-14 days, and they are then 5 weeks overdue before I
>> send them back. We are habitually late sending things back and it's
>> not our fault.
>>
>> So I apologize to the lending libraries, and wonder if anyone else is
>> having the same problem? I have already made contact with Priority
>> Dispatch with no results.
>>
>> Sandy
>>
>>
>> --
>> Sandy Thaxton
>> Sandy Thaxton
>> Head of Reference
>> MLJ-Hardin Co. Dist. Library
>> Kenton, OH 43326
>> 419-673-2278
>>
>>
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