[OPLINLIST] JOB POST - Technology Trainer/Computer Tech

Mon Apr 30 12:07:40 EDT 2018

[cid:2cd88579-26bf-437c-b587-0f6d54fe26a5]
EMPLOYMENT OPPORTUNITY
Application Deadline:  Position will be advertised until filled, applications received by Friday, June 1, 2018, will receive first consideration.

Position Summary:   The position develops and creates written instructions and performs in-person training for Sirsi/Workflows/Enterprise/new technologies to staff and patrons.  Works with the Assistant Director and IT Manager to develop, create and execute technology-related programming for patrons and staff system-wide.  Works closely with adult services staff to ensure consistent technology programming is available to all branches and equally is scheduled.  Works with Clevnet on Sirsi/Workflows implementation and updates.  Works closely with staff to help troubleshoot complex Sirsi/Workflows related issues.  Able to operate KACE hardware to perform software updates and imaged installations.  Shares the responsibility to establish vendor accounts, request quotes.  Performs a variety of Help Desk duties by providing direct troubleshooting assistance to library staff and resolving technical problems remotely or on-site.  Adapts to evolving technologies and new software.  May travel/work at any of 7 GCPL library locations as required.

Position Title:

Technology Trainer/ Computer Technician

Classification:

Professional Staff

Rate of Pay:

$36,088.00

Hours /FLSA status:

40, FT, Regular, non-exempt, Works a varied schedule of mornings, afternoons, one to two evenings a week, weekend rotation

Location:

Based at Administrative Center

Reports to:

IT Manager

Staff Supervised:

None

Essential Job Functions:  This list is illustrative, but not exhaustive for this position.
•         Works with The IT Manager and Assistant director to create and execute technology-related programming for staff and patrons
•         Develops and creates materials for GCPL staff/patrons to train them on new software, apps, hardware and feature enhancements.
•         Works at all GCPL branches reference desks as needed
•         Trains GCPL staff on Sirsi Workflows software and maintains a working knowledge of updates and feature enhancements.
•         Trains GCPL staff and patrons on the GCPL Catalog/Enterprise and maintains a working knowledge of updates and feature enhancements.
•         Works with GCPL staff and Clevnet to resolve issues pertaining to Sirsi/Workflows
•         Works with Clevnet on the implementation and updates of Sirsi/Workflows and related software.
•         Provides help desk support and troubleshooting.
•         Ability to build, configure, maintain and troubleshoot complex hardware and software problems such as Genealogy and Business Office workstations.
•         Restore computer hardware to working order within a satisfactory time frame.
•         Ability to install, network, repair, and maintain hardware and software as required
•         Able to configure printers and troubleshoot related issues.
•         Maintains good communication with staff and patrons about the status of issues by phone and/or using Help Desk tickets and email.
•         Provides timely service and technical assistance to Library staff and patrons on all library PC equipment and software.
•         Works with Clevnet staff to troubleshoot Network, VOIP, Workflows, and Catalog related issues
•         Ability to use Kace hardware to perform software updates and imaged installations.
•         Continues to develop and share knowledge and skills through appropriate meetings, conferences and workshops for cross-training, and professional and technical development.
•         Maintains awareness of developments in the IT field and makes recommendations.
•         Shares the responsibility to obtain quotes and place orders for equipment and supplies.
•         Other duties as assigned

Minimum Knowledge, Skills, Abilities and Other Characteristics:
•         Substantial working knowledge of and experience with PC’s, operating systems, integrated library systems and related peripherals.
•         High level of expertise resolving routine and complex PC problems.
•         General knowledge of the library and literature.
•         Able to work with people of all ages including staff, volunteers, and the general public.
•         Ability to teach adult learners in both the classroom setting and one-on-one
•         Effective oral and written communication skills, excellent customer service skills.
•         Able to work accurately and independently with minimum supervision and have dependable work habits.

Minimum Education, Experience, and Licensing Requirements:
•         Bachelor’s Degree required, MLIS preferred.
•         A+ certification or three years relevant experience required.
•         Valid driver’s license and proof of auto insurance required.

Physical Requirements:
•         Able to lift 50 lbs. and move equipment in and out of buildings and vehicles.
•         Ability to crawl, bend, stretch, walk and or kneel in order to wire and install equipment.
•         Able to use hands and fingers, grasp, handle, feel, or operate objects, tools or controls-including computers, phones and office equipment.
•         Able to read computer screens and print material.

If interested provide: Resume, work references and Geauga County Public Library application.
Application available online at: http://divi.geaugalibrary.net/28458-2/career-opportunities/

Apply Online:     GCPL.recruiting at geaugalibrary.<mailto:GCPL.recruiting at geaugalibrary.info>net<mailto:GCPL.recruiting at geaugalibrary.info><mailto:GCPL.recruiting at geaugalibrary.info>
Geauga County Public Library – Administrative Center
12701 Ravenwood Drive, Chardon, OH 44024

Michael Pope
IT Services Manager
Geauga County Public Library
Administration Center
12701 Ravenwood DR
Chardon OH, 44024
Office= 440-286-8941
Cell= 440-226-6993
Fax= 440-286-7419
My email address has changed, it is now mpopejr at geaugalibrary.net

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